JOURNAL OF PSYCHOLOGY AND SUSTAINABLE EDUCATION (JPSE)
Vol. 1 No. 1 (2024): Journal of Psychology and Sustainable Education

Review of Community Learning Activity Center Service Quality

Wiharjo, Suyadi Murdi (Unknown)
Wulandari, Dian (Unknown)



Article Info

Publish Date
20 Jan 2024

Abstract

The Community Learning Activity Center (PKBM) functions to provide educational services to every member of the community. The aim of this research is to describe a review of the quality of PKBM services. This research uses qualitative methods with a descriptive approach and literature study. Data analysis uses a content approach. The research results show that there are two supporting factors in the service quality improvement strategy: internal and external. The research results have also identified inhibiting factors in service quality improvement strategies: internal and external factors. PKBM and related stakeholders need to respond to the results of this research by paying attention to internal and external factors that support and hinder the quality of PKBM services.

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Journal Info

Abbrev

jpse

Publisher

Subject

Education Social Sciences Other

Description

JOURNAL OF PSYCHOLOGY AND SUSTAINABLE EDUCATION (JPSE) is a scientific journal published and published 2 (two) times a year. This journal is published to support the development of the science of Psychology and Education. In addition, this journal is expected to disseminate knowledge from research ...