AL ISHLAH Jurnal Pendidikan
Vol 16, No 2 (2024): AL-ISHLAH: JURNAL PENDIDIKAN

Enhancing Prime Services through Total Quality Management Strategies: Impacts on the Digital Transformation Process at Islamic Universities

R Kempa (Universitas Pattimura)
Lamberthus J Lokollo (Universitas Pattimura)
Djamila Lasaiba (IAIN Ambon)
Mohammad Amin Lasaiba (Universitas Pattimura)
Arman Man Arfa (IAIN Ambon)



Article Info

Publish Date
30 Jun 2024

Abstract

Total Quality Management (TQM) is a management approach aimed at enhancing the quality of products, services, and organizational processes. In educational administration, TQM involves applying these principles to boost the efficiency and effectiveness of the education system. This study investigates whether TQM implementation improves digital transformation initiatives and service delivery in educational settings. Using a quantitative approach with the Structural Equation Model (SEM), this research measures and analyzes the relationships between TQM, Digital Transformation, and Prime Services. The study population comprises students from the Faculty of Tarbiyah who have completed at least three semesters, providing them with sufficient experience to assess TQM's effectiveness. Nonprobability quota sampling is used to select respondents based on predetermined criteria. The findings reveal that all reflective indicator variables in the outer model are valid, with high reliability demonstrated by composite reliability and Cronbach's alpha values. The inner model testing shows that exogenous variables can be explained by endogenous variables, including TQM (X1), Digital Transformation (X2), and Prime Services (X3). The results indicate that TQM significantly impacts digital transformation and the enhancement of prime services in education. Recommendations for educational administrators include strengthening TQM principles, increasing investment in digital technology, and focusing on prime services to students. These steps can improve operational efficiency, educational quality, and responsiveness to student needs in the digital era.

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Journal Info

Abbrev

alishlah

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Education Curriculum Education policy Learning Method Learning Material Assessment in Learning Formal Education Informal ...