Jurnal Kajian Ilmiah
Vol. 24 No. 1 (2024): January 2024

Faktor Pengaruh Reputasi dan Kualitas Layanan Terhadap Minat Beli Ulang Konsumen Pada Platform E-commerce Shopee

Nurmanto, David (Unknown)
Mulyanto, Heru (Unknown)
Wiyatno, Tri Ngudi (Unknown)
Purnamasari, Pupung (Unknown)
Putra, Hamzah Muhammad Mardi (Unknown)



Article Info

Publish Date
31 Jan 2024

Abstract

The use of technology and the internet in the era of the industrial revolution 4.0 has the potential to improve product marketing strategies. E-commerce, as a product sales platform, is currently becoming popular and widely used. The number of e-commerce users continues to grow because of the ease of getting the desired product. Low interest in repurchasing needs to be considered in management's perspective to improve strategic planning and company services. The researchers point out that repurchase intentions are a much-studied topic in the current era of globalization. For this reason, this research will examine the influence of brand reputation and service quality on repurchase interest on the Shopee e-commerce platform. Data processing using SmartPLS software. The results of the validity and reliability tests for the indicators used showed validity and reliability and the results of the classical assumption test showed no multicollinearity in the variables. The results of the hypothesis test partially show that brand reputation does not have a significant influence on repurchase interest, while service quality has a significant influence on repurchase interest.

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Journal Info

Abbrev

JKI

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Kajian Ilmiah mempublikasikan artikel dengan Fokus dan Ruang Lingkup pada bidang ilmu yang telah dikaji secara empiris dan teori. Adapun Fokus dan Ruang Lingkup penelitian pada: 1. Ilmu Komputer 2. Ilmu Sosial 3. Ilmu Manajemen 4. Ilmu Hukum 5. Ilmu Komunikasi dan Humaniora 6. Ilmu Kimia 7. ...