East Asian Journal of Multidisciplinary Research (EAJMR)
Vol. 3 No. 9 (2024): September 2024

The Effect of High Workload and Organizational Communication on Air Traffic Controller (ATC) Work Engagement at the PERUM LPPNPI Palembang Branch with Interpersonal Conflict as an Intervening Variable

Nugroho, Wahyu Dwi (Unknown)
Syauta, Jack Henry (Unknown)
Nurhayati, Mafizatun (Unknown)

Article Info

Publish Date
30 Sep 2024

Abstract

This study examines how workload and organizational communication impact work engagement among air traffic controllers at AirNav Indonesia, Palembang, with interpersonal conflict as an intervening variable. Using a causal quantitative design with a structural equation model, findings show that a high workload negatively affects work engagement through increased interpersonal conflict. In contrast, effective organizational communication enhances work engagement and reduces conflict. Thus, while workload diminishes engagement through conflict, good communication boosts engagement and minimizes conflicts among air traffic controllers.

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Journal Info
East Asian Journal of Multidisciplinary Research (EAJMR)
Website

Abbrev

eajmr

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Description

East Asian Journal of Multidisciplinary Research (EAJMR) is a scientific multidisciplinary research journal published by Yayasan Pendidikan Penelitian Pengabdian Algero. The aim of this journal publication is to disseminate the research results, conceptual thoughts, improved research methodologies ...