Mamangan Social Science Journal
Vol 12, No 3 (2024): Jurnal Ilmu Sosial Mamangan Accredited 3 (SK Dirjen Ristek Dikti No. 158/E/KPT/

Collaboration Humans And Robots Supported By Artificial Intelligence (AI) In Serving Customers

Yuliani, Maulidina (Unknown)
Tambunan, Yohara G.M. (Unknown)
Khalijah, Putri (Unknown)
Situmorang, Syafrizal Helmi (Unknown)
Sembiring, Beby Karina Fawzeea (Unknown)



Article Info

Publish Date
02 Feb 2025

Abstract

This study discusses the impact of Human-Robot Collaboration (HRC) supported by Artificial Intelligence (AI) on healthcare services. customers. It is based on four types of intelligence - mechanical, analytical, intuitive and empathetic - and how these intelligences the integrated to in HRC For give service Which more efficient And personal to customer. Benefit from HRC Which supported AI highlighted, including subtraction cost operational, improvement productivity, taking decision Which more Good, And improvement experience customer. However, article This Also discuss challenge in implementing this approach, such as the potential loss of jobs due to automation, and emphasizing the importance of implementing ethical and responsible. This study has significant practical and academic implications, warning that ongoing research is needed to understand the potential and limitations of AI-enabled HRC in healthcare services customer. Overall, through a literature review, this article aims to appeal to the reader's critical spirit and explore topics on the transformative power of AI in customer service

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Journal Info

Abbrev

jurnal-mamangan

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Sosial Mamangan with registered number ISSN 2301-8496 (Print) and ISSN 2503-1570 (Online) is peer review journal published by Sociology Education Department of PGRI University West Sumatera The journal is to disseminating research and conceptual article in the field of social and ...