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All Journal Mamangan Social Science Journal Jurnal Pengabdian West Science
Tambunan, Yohara G.M.
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Collaboration Humans And Robots Supported By Artificial Intelligence (AI) In Serving Customers Yuliani, Maulidina; Tambunan, Yohara G.M.; Khalijah, Putri; Situmorang, Syafrizal Helmi; Sembiring, Beby Karina Fawzeea
Jurnal Ilmu Sosial Mamangan Vol 12, No 3 (2024): Jurnal Ilmu Sosial Mamangan Accredited 3 (SK Dirjen Ristek Dikti No. 158/E/KPT/
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v12i3.5570

Abstract

This study discusses the impact of Human-Robot Collaboration (HRC) supported by Artificial Intelligence (AI) on healthcare services. customers. It is based on four types of intelligence - mechanical, analytical, intuitive and empathetic - and how these intelligences the integrated to in HRC For give service Which more efficient And personal to customer. Benefit from HRC Which supported AI highlighted, including subtraction cost operational, improvement productivity, taking decision Which more Good, And improvement experience customer. However, article This Also discuss challenge in implementing this approach, such as the potential loss of jobs due to automation, and emphasizing the importance of implementing ethical and responsible. This study has significant practical and academic implications, warning that ongoing research is needed to understand the potential and limitations of AI-enabled HRC in healthcare services customer. Overall, through a literature review, this article aims to appeal to the reader's critical spirit and explore topics on the transformative power of AI in customer service
Pendampingan Penentuan Harga Pokok Produksi (HPP) dan Harga Jual Pada UMKM Kecamatan Medan Amplas Shafira, Shalsabilla; Maulidina, Maulidina; Udhaty, Kartika Dinda; Tricahyanti Siregar, Putri Khalijah; Miransyah, Iqbal Agustia; Tambunan, Yohara G.M.
Jurnal Pengabdian West Science Vol 3 No 12 (2024): Jurnal Pengabdian West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jpws.v3i12.1746

Abstract

Program pendampingan penentuan Harga Pokok Produksi (HPP) dan harga jual bagi UMKM di Kecamatan Medan Amplas bertujuan untuk meningkatkan pemahaman pelaku usaha tentang penghitungan biaya produksi secara akurat. Kegiatan ini dilaksanakan melalui tahapan survei, pemaparan materi, praktik perhitungan HPP, dan diskusi untuk mengidentifikasi kendala utama yang dihadapi. Metode full costing diterapkan, mencakup biaya bahan baku, tenaga kerja langsung, dan overhead, termasuk biaya listrik, air, serta sewa tempat. Hasil pelatihan menunjukkan bahwa mayoritas peserta masih mengalami kesulitan dalam mencatat biaya overhead secara rinci, yang sering kali terabaikan dalam perhitungan HPP. Hal ini berdampak pada ketidaktepatan dalam penetapan harga jual yang kompetitif. Pendampingan memberikan dampak positif, seperti peningkatan keterampilan manajemen keuangan, kemampuan mencatat komponen biaya produksi dengan baik, serta pemahaman tentang strategi penetapan harga yang sesuai dengan daya beli konsumen dan kondisi pasar. Dengan implementasi optimal, UMKM diharapkan mampu meningkatkan daya saing, profitabilitas, dan keberlanjutan usaha mereka di pasar yang semakin kompetitif.
Co-Authors Beby Karina Fawzeea Sembiring Khalijah, Putri Maulidina, Maulidina Miransyah, Iqbal Agustia Shafira, Shalsabilla Situmorang, Syafrizal Helmi Tricahyanti Siregar, Putri Khalijah Udhaty, Kartika Dinda Yuliani, Maulidina