Analysis of The Pertalite Queue System For Two-Wheeled Vehicles At ABC Gas Station

Agung Dwi Kurniawan
Anisa Azzahra (Universitas Singaperbagsa Karawang)
Naufal Fathan (Universitas Singaperbangsa Karawang)
Iin Kurnia (Universitas Singaperbangsa Karawang)
Eva Fauziah (Universitas Singaperbangsa Karawang)
Winarno Winarno (Universitas Singaperbangsa Karawang)

Voteteknika (Vocational Teknik Elektronika dan Informatika)
Vol 13, No 1 (2025): Voteteknika (Vocational Teknik Elektronika dan Informatika)

Abstract – The increasing number of motorcycles in Indonesia has led to growing fuel demand, which in turn results in long queues at gas stations. Although it has eight lanes, long queues, especially for refueling Pertalite on motorcycles, are still an obstacle that has an impact on customer comfort. This study employs a quantitative approach using Promodel software to simulate and analyze queue management at ABC gas stations. Findings indicate that the average customer arrival time is 0.66 minutes, with a service time of 0.58 minutes and an average waiting time of 5.3 minutes. The addition of a dedicated lane for Pertalite refueling significantly reduces queues, improving overall service efficiency and customer satisfaction.