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All Journal Voteteknika (Vocational Teknik Elektronika dan Informatika)
Iin Kurnia
Universitas Singaperbangsa Karawang
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering

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Analysis of The Pertalite Queue System For Two-Wheeled Vehicles At ABC Gas Station Agung Dwi Kurniawan; Anisa Azzahra; Naufal Fathan; Iin Kurnia; Eva Fauziah; Winarno Winarno
Voteteknika (Vocational Teknik Elektronika dan Informatika) Vol 13, No 1 (2025): Voteteknika (Vocational Teknik Elektronika dan Informatika)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/voteteknika.v13i1.133113

Abstract

Abstract – The increasing number of motorcycles in Indonesia has led to growing fuel demand, which in turn results in long queues at gas stations. Although it has eight lanes, long queues, especially for refueling Pertalite on motorcycles, are still an obstacle that has an impact on customer comfort. This study employs a quantitative approach using Promodel software to simulate and analyze queue management at ABC gas stations. Findings indicate that the average customer arrival time is 0.66 minutes, with a service time of 0.58 minutes and an average waiting time of 5.3 minutes. The addition of a dedicated lane for Pertalite refueling significantly reduces queues, improving overall service efficiency and customer satisfaction.  
Co-Authors Agung Dwi Kurniawan Anisa Azzahra Eva Fauziah Naufal Fathan Winarno Winarno