PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat
Vol. 4 No. 2 (2025): MARCH

Analisis Faktor Hambatan dalam Pelayanan di Unit Pendaftaran Rawat Jalan Terkait Metode 2M (Man dan Machine) di Puskesmas Botania

Mulyana, Mulyana (Unknown)
Situmorang, Masriani (Unknown)
Monadia, Monadia (Unknown)

Article Info

Publish Date
26 Jun 2025

Abstract

This activity aims to analyze the inhibiting factors affecting outpatient registration services at Puskesmas Botania Batam, focusing on the 2M approach (Man and Machine). Observations revealed significant barriers impacting service quality, such as changes in staff scheduling, miscommunication among staff, and equipment malfunctions involving computers and queue machines. The methods used were direct observation and interviews with registration officers during field practice. Based on the findings, it is recommended to improve staff coordination and conduct regular maintenance of facilities and infrastructure to enhance service quality.

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Journal Info
PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat
Website

Abbrev

PRIMA

Publisher

Transpublika Publisher

Subject

Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Veterinary

Description

The Community Service Innovation and Research Portal (PRIMA) is a peer-reviewed journal that publishes scientific articles from various disciplines that are implemented in various community service activities and other applied research. Articles published in the PRIMA Journal include the results of ...