Jambura Economic Education Journal
Vol 7, No 3 (2025): : July 2025

The Effect of Islamic Service Quality and Trust on Member Loyalty at BMT UGT Nusantara Capem Muncar Banyuwangi Regency

Nisa, Ifatun (Unknown)
Khusnudin, Imam (Unknown)

Article Info

Publish Date
05 Jul 2025

Abstract

This research examines the impact of Islamic service quality and trust on member loyalty at BMT UGT Nusantara Capem Muncar in Banyuwangi Regency. Using a quantitative approach, the study employs purposive sampling to gather data from 80 respondents. Primary data is collected through Likert-scale questionnaires and analyzed using multiple linear regression. The findings reveal that both service quality (X1) and trust (X2) significantly influence member loyalty. The t-test results show t-values of 4.623 (sig. 0.001) for service quality and 20.758 (sig. 0.001) for trust. Additionally, the F-test yields an F-value of 226.125 (sig. 0.001), confirming that both variables collectively and individually have a positive effect on member loyalty.

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Journal Info
Jambura Economic Education Journal
Website

Abbrev

jej

Publisher

Universitas Negeri Gorontalo

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

The Jambura Economic Education Journal (JEEJ) aims to help researchers, students and lecturers publish their works for public audiences and find new connections. The Jambura Economic Education Journal (JEEJ) considers original research articles and reviews articles in the field of research on ...