Jurnal Penelitian Progresif (JPP)
Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025

THE EFFECT OF TQM IMPLEMENTATION AND PRODUCTION EFFECTIVENESS ON SKINTIFIC SKINCARE CUSTOMER SATISFACTION IN MEDAN CITY

Iman Putra Jaya Hulu (Unknown)
Anggi Dian Safitri (Unknown)
Putri Nabila (Unknown)
Irwan Nopian Sinaga (Unknown)

Article Info

Publish Date
10 Jul 2025

Abstract

This study aims to determine the influence of Total Quality Management (TQM) and production effectiveness on Skintific customer satisfaction in Medan City. The method used was quantitative associative with 75 Gen Z respondents. The results showed that TQM and production effectiveness had a significant effect both partially and simultaneously on customer satisfaction, with t-calculated values of 8.383 and 6.145 respectively (t table = 1.66071), and F calculated as 51.594 (F table = 3.12). The Adjusted R² value of 0.578 shows the contribution of the two variables of 57.8% to customer satisfaction. In conclusion, improving overall quality and efficient production processes can increase customer satisfaction in the skincare industry.

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Journal Info
Jurnal Penelitian Progresif (JPP)
Website

Abbrev

jpp

Publisher

CV NASKAH ACEH

Subject

Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Description

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