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All Journal Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Master Manajemen Jurnal Penelitian Progresif (JPP)
Irwan Nopian Sinaga
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analisis Total Quality Management (TQM) terhadap Kinerja Karyawan pada UMKM Kepiting Soka di Pangkalan Batu Harum Anisa; Siti Hasanah; Fitriyani Zebua; Irwan Nopian Sinaga
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 3 No. 4 (2025): Agustus : Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v3i4.2022

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) and its influence on employee performance at the Kepiting Soka Micro, Small, and Medium Enterprise (MSME) in Pangkalan Batu, Langkat Regency. This MSME operates in the soft-shell crab processing sector and faces challenges in maintaining product quality and production efficiency. The research uses a qualitative descriptive method, with data collection techniques including observation, interviews, and documentation. The results show that TQM implementation remains informal and unstructured. Although work practices such as precision and compliance with instructions reflect basic TQM principles, employee understanding of the concept is limited. Employee involvement in quality evaluation is also minimal, and there is no documented quality management system in place. The main obstacles In applying TQM in this MSME include a lack of training, limited resources, and the absence of clear Standard Operating Procedures (SOPs). Therefore, a gradual implementation of TQM is necessary, starting with the development of SOPs, regular training, and strengthening commitment to quality. These steps are expected to improve employee performance and enhance the competitiveness of The product in the market.
Analisis Efektivitas Pengiriman Barang pada PT Tiki Jalur Nugraha Ekakurir (JNE) dalam Meningkatkan Kepuasan Pelanggan Bella Uci Sapitri Br S Meliala1; Ariqa Shafa Nurelf; April Novi Kristiani Telaumbanua; Irwan Nopian Sinaga
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 3 No. 4 (2025): Agustus : Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v3i4.2039

Abstract

This study aims to analyze the effectiveness of goods delivery at PT TIKI Jalur Nugraha Ekakurir (JNE) and its impact on customer satisfaction, focusing on the application of Total Quality Management (TQM) principles. The research method used is a quantitative survey with purposive sampling technique, where data is collected through questionnaires distributed to customers. The results show that the application of TQM, which includes employee involvement, continuous improvement, and customer focus, significantly enhances delivery effectiveness. Furthermore, regression analysis indicates that delivery effectiveness positively influences customer satisfaction. This study recommends that PT JNE continue to strengthen the application of TQM in its operations to improve service quality and customer satisfaction.
USE OF MANAGEMENT INFORMATION SYSTEMS TO IMPROVE EFFICIENCY AND EFFECTIVENESS OF MEDAN CITY GOVERNMENT Juwita Sihotang; Tiurlan Manullang; Munthe, Tino Osama; Irwan Nopian Sinaga
Jurnal Penelitian Progresif Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v4i2.217

Abstract

This research aims to examine the implementation of the Management Information System (MIS) within the Medan City Regional People's Representative Council (DPRD) and its impact on operational efficiency and public service effectiveness. Using a descriptive qualitative approach, data were collected through interviews with interns placed in the Bapemperda section. The findings indicate that the information system has assisted in the execution of administrative tasks; however, the effectiveness of its implementation is still influenced by human resource factors, particularly in terms of task placement that aligns with individual competencies. A lack of understanding in certain work areas leads to ineffectiveness in task execution. This study recommends the need for improved communication between educational institutions, interns, and government agencies to ensure appropriate placement of interns. Additionally, enhancing capacity and training related to the use of information systems is also crucial to support efficiency and effectiveness in government performance.
WORK – LIFE BALANCE CRETEAS WELL-BEING THROUGH SUSTAINABLE HUMAN RESOURCE MANAGEMENT AT ET CETTERA Nuratika Pasaribu; Rizka Putri; Lifani Labolo; Irwan Nopian Sinaga
Jurnal Penelitian Progresif Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v4i2.218

Abstract

This study aims to thoroughly examine how sustainable human resource management (HRM) practices are implemented at the et Cetera fashion boutique located in Medan Centre Point Mall, and to what extent these practices influence work-life balance and employee well-being. Using a descriptive qualitative approach, data were collected through in-depth interviews, direct observation, and review of internal company documents. The study's findings reveal that, although working hours are generally within normal limits, increased workloads during certain periods and the lack of flexibility and compensation present challenges in achieving work-life balance. Moreover, although social relationships among employees are positive, the reward system and training programs are not yet systematically managed. Based on these findings, it is recommended that et Cetera develop more comprehensive and sustainable HRM policies, including flexible working arrangements, fair incentive systems, and support for employees' physical and psychological well-being. These measures are expected to improve employee loyalty and productivity while enhancing business resilience in the face of industry dynamics.
Analisis Produktivitas Kerja Karyawan Bidang Operasional pada Colorbox Sun Plaza Medan Disti Aulia Putri; Dini Anggraini; Gina Sonia Simbolon; Irwan Nopian Sinaga
Master Manajemen Vol. 3 No. 3 (2025): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v3i3.975

Abstract

This study aims to determine the work productivity of employees at the Colorbox Sun Plaza Medan store, a local fashion retailer serving the young women’s segment. The research employs a descriptive qualitative method with a case study approach. Data were obtained through in-depth interviews with five informants, comprising one Store Manager, one Supervisor, and three employees. The results show that employee productivity is measured by sales target achievement, display area compliance, minimal inventory losses, and positive customer feedback. Factors affecting productivity include work motivation, operational management systems, task allocation, and a supportive work environment. Although overall productivity is satisfactory, challenges such as low visitor traffic and weak supervision in the fitting room area were identified. Therefore, enhancements in motivation, training, and the strengthening of supervisory systems are needed to ensure sustained improvements in work productivity.
Pengaruh Kompensasi dan Tunjangan terhadap Kepuasan Kerja Karyawan Jusniwati Zai; Romana Rindra Nazara; Fajarman Lahagu; Irwan Nopian Sinaga
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 3 No. 5 (2025): September : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i5.2066

Abstract

This study aims to determine the effect of compensation and benefits on employee job satisfaction. Fair, adequate, and transparent compensation is considered a crucial factor influencing employee morale, loyalty, and retention. The study identifies seven key indicators to measure the impact of compensation on job satisfaction: salary adequacy, compensation fairness, punctuality of payments, compensation system transparency, incentives and bonuses, overall compensation satisfaction, and employee retention. The analysis results show that compensation has a significant influence on job satisfaction. Additionally, compensation effectiveness is affected by economic conditions, compensation system structure, and the relevance of compensation to employee needs. The study concludes that well-designed compensation can be a strategic tool for improving performance and reducing employee turnover.
THE EFFECT OF TQM IMPLEMENTATION AND PRODUCTION EFFECTIVENESS ON SKINTIFIC SKINCARE CUSTOMER SATISFACTION IN MEDAN CITY Iman Putra Jaya Hulu; Anggi Dian Safitri; Putri Nabila; Irwan Nopian Sinaga
Jurnal Penelitian Progresif Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v4i2.221

Abstract

This study aims to determine the influence of Total Quality Management (TQM) and production effectiveness on Skintific customer satisfaction in Medan City. The method used was quantitative associative with 75 Gen Z respondents. The results showed that TQM and production effectiveness had a significant effect both partially and simultaneously on customer satisfaction, with t-calculated values of 8.383 and 6.145 respectively (t table = 1.66071), and F calculated as 51.594 (F table = 3.12). The Adjusted R² value of 0.578 shows the contribution of the two variables of 57.8% to customer satisfaction. In conclusion, improving overall quality and efficient production processes can increase customer satisfaction in the skincare industry.
THE ROLE OF MANAGEMENT INFORMATION SYSTEMS IN MANAGERIAL DECISION-MAKING Elijon Tumanggor; Selvina Sitinjak; Jesica Purba; Irwan Nopian Sinaga
Jurnal Penelitian Progresif Vol 4 No 2 (2025): MARCH 2025 - AUGUST 2025
Publisher : CV Naskah Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jpp.v4i2.224

Abstract

Management Information Systems (SIMs) are a very important tool in helping managers make decisions. The information provided by the driver's license is accurate, fast, and easy to understand. In the world of work, managers are often faced with a variety of problems that require immediate solutions. This study aims to explain how driver's licenses help managers in making decisions. The methods used are literature studies and descriptive approaches. The results show that SIM not only speeds up the decision-making process, but also assists managers in analyzing problems, determining the best options, and minimizing errors. SIM also plays an important role in presenting data that supports organizational planning and strategy. With a driver's license, managers can work more efficiently, organized, and productively.
Co-Authors Anggi Dian Safitri April Novi Kristiani Telaumbanua Ariqa Shafa Nurelf Bella Uci Sapitri Br S Meliala1 Dini Anggraini Disti Aulia Putri Elijon Tumanggor Fajarman Lahagu Fitriyani Zebua Gina Sonia Simbolon Harum Anisa Iman Putra Jaya Hulu Jesica Purba Jusniwati Zai Juwita Sihotang Lifani Labolo Munthe, Tino Osama Nuratika Pasaribu Putri Nabila Rizka Putri Romana Rindra Nazara Selvina Sitinjak Siti Hasanah Tiurlan Manullang