Ikonomika : Jurnal Ekonomi dan Bisnis Islam
Vol 7, No 2 (2022)

Islamic Store Brand Engagement and Customer Loyalty Relationship

Warsito, Chandra (Unknown)
Farhah, Nida Umi (Unknown)
Adawiyah, Wiwiek Rabiatul (Unknown)
Wahab, Norailis Ab. (Unknown)



Article Info

Publish Date
01 Oct 2022

Abstract

This study aims to develop a new construct approach to consumer brand engagement that bridges the relationship between satisfaction, trust and commitment to customer loyalty. This study fills the void by examining the mediating role of Islamic store brand engagement to solve the inconsistency in the relationship between satisfaction, trust, and commitment to consumer loyalty. The study surveyed 375 shop customers with Islamic attributes in Central Java Indonesia region research samples. This study’s results can be applied as a new marketing strategy for stores with Islamic attributes by practicing Islamic values in business, highlighting the existence of halal products, creating and maintaining an Islamic atmosphere at the shop, and practicing Islamic-based humanistic services.

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Journal Info

Abbrev

IKONOMIKA

Publisher

Subject

Economics, Econometrics & Finance

Description

IKONOMIKA: focused on primary studies: Islamic management, Islamic finance, Islamic Accounting, Islamic banks, and halal markets, has initiated the development of global economic advantages. Islamic based economics could not be seen as independent variable standing on side-by-side with conventional ...