Jurnal Keperawatan dan Kesehatan (JKK)
Vol 16 No 2 (2025): Jurnal Keperawatan dan Kesehatan

THE ROLE OF PROFESSIONAL IDENTITY IN IMPROVING NURSING SERVICE QUALITY AND JOB SATISFACTION: A LITERATURE REVIEW

Saputra, Dikki (Unknown)
Nabilla, Putri (Unknown)
Intani, Merlisa Kesuma (Unknown)
Fauzan, Suhaimi (Unknown)



Article Info

Publish Date
28 Oct 2025

Abstract

Professional identity reflects how nurses perceive and evaluate themselves, shaped by the values, norms, and ethical principles of the nursing profession. This concept encompasses four key aspects: professional values, ethics, knowledge, and leadership. Professional identity contributes to the quality of nursing care and nurses' job satisfaction. This study aims to explore the role of professional identity in these two aspects. A descriptive literature review was conducted to examine the relationship between professional identity, quality of care, and job satisfaction. Following JBI guidelines, the review evaluates nurses’ knowledge, motivation, and practices related to discharge planning. Searches were conducted in PubMed, ScienceDirect, and ProQuest using the keywords "Professional Identity" AND "Nurses," "Quality of Care," AND "Job Satisfaction," focusing on articles from 2019-2024. Results reveal a significant link between professional identity and job satisfaction, with professional identity also influencing burnout potential. Self-directed learning serves as a mediator, while a supportive work environment and positive organizational climate enhance nurse engagement and job satisfaction. A strong professional identity leads to better care quality and job satisfaction, with nurses gaining a clearer understanding of their roles.

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Journal Info

Abbrev

JK2

Publisher

Subject

Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health

Description

The aim of this journal publication is to disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of nursing and health sciences. JKK, particularly focuses on the main problems in the development of the sciences of nursing and health areas as follows: 1. ...