Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan
Vol. 5 No. 2 (2026)

PENGARUH KUALITAS PELAYANAN BERBASIS E-GOVQUAL DAN KUALITAS INFORMASI TERHADAP KEPUTUSAN PENGGUNAAN WEBSITE SILAYAK PADA BKPSDM KOTA PALANGKA RAYA

Rakhel Br Tarigan, Aurelia (Unknown)
Tri Harinie, Luluk (Unknown)
Budiman Bancin, John (Unknown)
Sukmani, Meylinda (Unknown)



Article Info

Publish Date
31 Jan 2026

Abstract

This study aims to examine the impact of E-GovQual-based service quality and information quality on decisions in using the Silayak website at the Palangka Raya City Human Resources Development and Personnel Agency (BKPSDM). The method used was a quantitative associative approach, involving a sample of 74 respondents, consisting of Civil Servants (ASN) as active users of the Silayak website, selected using a purposive sampling technique. Data analysis was performed using multiple linear regression using SPSS software. The results indicate that, individually, service quality has a positive and significant influence on the decision to use the Silayak website. Similarly, information quality demonstrated a significant positive influence individually on the decision to use the website, with this variable recognized as a key factor due to its stronger impact than service quality. Together, both variables demonstrated a significant influence on the decision to use the website, with an F-value of 116.512 and a significance level of 0.000. The coefficient of determination (R Square) of 0.766 indicates that the combination of service quality and information quality explains 76.6% of the variation in the decision to use the Silayak website, while the remaining 23.4% is influenced by factors outside this study. This finding emphasizes the importance of system reliability and the delivery of accurate and up-to-date information as vital components in promoting sustainable digital civil service delivery.

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Journal Info

Abbrev

SIBATIK

Publisher

Subject

Arts Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

Description

SIBATIK JOURNAL merupakan jurnal ilmiah populer bidang Sosial, Ekonomi, Budaya, Teknologi, dan Pendidikan yang terbit setiap bulan. SIBATIK JOURNAL menerima naskah hasil penelitian dan hasil kajian yang memunculkan gagasan-gagasan ilmiah dan aktual di bidang Sosial, Ekonomi, Budaya, Teknologi, dan ...