Value Added: Majalah Ekonomi & Bisnis
Vol 22, No 1 (2026): Value Added : Majalah Ekonomi dan Bisnis (April period)

Exploring the Mediating Role of Attitude between Serendipity and Trust in Seller toward Online Purchase

Reni Suci Wahyuni (Politeknik Sawunggalih Aji)
Ahmad Syarif Mutsanna (Politeknik Sawunggalih Aji)
Dani Rizana (Universitas Putra Bangsa)



Article Info

Publish Date
08 Apr 2026

Abstract

This study investigates the effects of serendipity and trust in seller on online purchase intention, with attitude functioning as a mediating variable among Shopee Live users in Central Java, Indonesia. A quantitative survey approach was employed, involving 150 respondents, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that both serendipity and trust in seller exert positive and significant effects on attitude and online purchase intention, both directly and indirectly through attitude. These results indicate that affective experiences and cognitive trust operate synergistically in shaping consumers’ online purchasing intentions. Theoretically, this research extends the application of the Theory of Reasoned Action and the Stimulus–Organism–Response (S-O-R) framework within the context of live commerce. Practically, it offers strategic insights for e-commerce practitioners to enhance interactive experiences and strengthen consumer trust in digital marketplaces.

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Journal Info

Abbrev

VAMEB

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Value Added: Majalah Ekonomi dan Bisnis strives to publish scientific research articles reporting empirical results as well as conceptual ideas in the field of management, such as strategic management, marketing management, human resources management, technology management, finance management, ...