Journal of Commerce Management and Tourism Studies
Vol. 5 No. 1 (2026): April 2026

Digital transformation enhances tourism competitiveness, sustainability, and visitor experience in the digital era

Jumhur Hakim (Universitas Mataram, INDONESIA)
Ida Ayu Ketut Sumawidari (Politeknik Negeri Bali, INDONESIA)
Asma Khan (University Putra MALAYSIA)
Basu Dev Lamichhane (Tribhuvan University NEPAL)
Md. Gulam Mokta Dhir (Metropolitan University, Sylhet BANGLADESH)
Mutahir Abbas (University of Engineering and Technology, Peshawar, PAKISTAN)
Nirdosh Agarwal (HRIT University: Ghaziabad, Uttar Pradesh, INDIA)



Article Info

Publish Date
02 Apr 2026

Abstract

This study explores the strategic transformation of the tourism industry in response to the accelerating influence of digital technology. The objective is to analyse how digital tools such as artificial intelligence, big data, social media, and virtual reality are reshaping tourism business models, destination marketing, and customer engagement. By focusing on the integration of technology into tourism management and operations, the research aims to identify strategies that enhance competitiveness, sustainability, and visitor satisfaction. This study adopts a qualitative descriptive method using literature review and document analysis as the primary data sources. Selected studies from peer-reviewed journals, government reports, and industry white papers provide insight into global trends and best practices in digital tourism transformation. The analysis reveals that digital technology facilitates the personalization of travel experiences, streamlines operational efficiency, and broadens market access. In addition, smart tourism initiatives enable real-time interaction and data-driven decision-making, significantly improving destination management and resource sustainability. However, digital transformation also presents challenges, including cybersecurity risks, uneven digital literacy, and the digital divide between regions. In conclusion, successful strategic transformation in tourism requires not only technological investment but also a comprehensive rethinking of organizational culture, human resources, and public-private collaboration. Future policies should emphasize inclusive digital access, innovation-driven development, and adaptive strategies that align with the fast-changing digital landscape.

Copyrights © 2026






Journal Info

Abbrev

JCMTS

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

The scope of the journal is Commerce (Business Administration, Business Digital, Business Management, Financial Accounting, Performance measurement, Managerial Accounting, Auditing, Taxation, Accounting Information Systems, Accounting for public services, Strategic Management Accounting, Transfer ...