<![CDATA[Organizational conflict within higher education institutions constitutes a complex phenomenon that substantially influences the quality of public services delivered to stakeholders. This article aims to analyze the mediating role of transformative leadership in the relationship between organizational conflict and public service quality across higher education environments. The research object is centered on higher education institutions as public service providers within the educational sector. The methodological approach employed is a Systematic Literature Review (SLR), encompassing the examination of Scopus-indexed and Sinta-indexed scholarly articles published over the past decade. Literature retrieval was conducted using Scopus, Web of Science, Google Scholar, and the Sinta portal with relevant keywords. The findings demonstrate that inadequately managed organizational conflict adversely affects institutional performance and service quality, whereas transformative leadership serves as an effective mediator, converting destructive conflict into constructive engagement. Transformative leadership, characterized by inspirational vision, intellectual stimulation, individualized consideration, and idealized influence, has been shown to enhance organizational cohesion and elevate the quality of public service. This study contributes to the advancement of conflict management theory and leadership scholarship within the context of higher education governance.]]>
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