International Journal of Engagement and Empowerment (IJE2)
Vol. 6 No. 1 (2026): International Journal of Engagement and Empowerment

DIGITAL LITERACY TRAINING FOR MSMES IN SERANG CITY TO IMPROVE SOCIAL MEDIA-BASED MARKETING

Khaeruman Khaeruman (Universitas Bina Bangsa)
Moh. Sutoro (Universitas Bina Bangsa)
Yopi Rahamdani (Universitas Bina Bangsa)
Salapudin Salapudin (Universitas Bina Bangsa)
Ihwan Satria Lesmana (Universitas Bina Bangsa)



Article Info

Publish Date
30 Apr 2026

Abstract

This community service activity aims to improve the digital literacy skills of Micro, Small, and Medium Enterprises (MSMEs) in Serang City through social media-based marketing training. The activity was carried out in December 2025 using participatory training methods and direct mentoring. The activity stages included preparation, training, practice, mentoring, monitoring, and evaluation. The training materials covered digital literacy, digital marketing strategies, social media management, promotional content creation, and the use of business features on digital platforms such as Instagram, Facebook, and WhatsApp Business. The results of the activity showed an increase in participants' understanding and skills in utilizing social media as a marketing tool. Participants were able to create business accounts, create promotional content, and implement digital marketing strategies according to the characteristics of their respective businesses. In addition, the mentoring process helped participants implement digital marketing effectively and sustainably. This activity also increased participants' motivation and confidence in developing digital technology-based businesses. Thus, digital literacy training is an effective solution in helping MSMEs adapt to technological developments and increase business competitiveness in the digital era.

Copyrights © 2026






Journal Info

Abbrev

home

Publisher

Subject

Humanities Education Other

Description

International Journal of Engagement and Empowerment (IJE2) is a peer-refereed open-access international journal which has been established for the dissemination of Community Services in the field of Engagement and Empowerment. Starting from 2021, IJE2 would be published Three times in a year. All ...