Southeast Asian Journal of Management and Research
Vol. 4 No. 2 (2026): May

Digital Marketing Strategy Based on Social Media and Word of Mouth in Enhancing Brand Awareness and Consumer Purchase Decisions

I Nyoman Tri Sutaguna (Universitas Udayana)
Adi Artino (Universitas Indraprasta PGRI Jakarta)
Angga Kurniawan (Universitas PGRI Yogyakarta)
Ansri Jayanti (Sekolah Tinggi Ilmu Ekonomi Makassar Maju)
Riesna Apramilda (Universitas Ibnu Sina)



Article Info

Publish Date
06 Jun 2026

Abstract

This study aims to analyze the role of digital marketing strategies based on social media and word of mouth (WOM) in enhancing brand awareness and consumer purchase decisions. This research employs a Systematic Literature Review (SLR) approach using the PRISMA framework to identify, evaluate, and synthesize relevant studies published between 2019 and 2025. A number of selected articles from Scopus-indexed and reputable journals were analyzed. The findings indicate that social media marketing significantly improves brand awareness through consumer engagement, interaction, and information dissemination. Meanwhile, word of mouth plays a crucial role in building consumer trust and influencing purchase decisions through recommendations and shared experiences. Furthermore, the integration of social media and word of mouth provides a stronger and more sustainable impact on consumer behavior, particularly in shaping brand perception and purchase intention

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Journal Info

Abbrev

sajmr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

SAJMR: Southeast Asian Journal of Management and Research is an academic journal that focuses on the field of Management Science and research in the Southeast Asian region. This journal aims to be an important platform for academics, researchers, practitioners, and professionals in the field of ...