THE ROLE OF EMPLOYEE ENGAGEMENT IN MEDIATING WORK EXPERIENCE AND INDIVIDUAL CHARACTERISTICS ON EMPLOYEE PERFORMANCE AT PT SANMAS SURABAYA

Indah Mei Pratiwi (Universitas Pembangunan Nasional Veteran Jawa Timur)
Tri Kartika Pertiwi (Universitas Pembangunan Nasional Veteran Jawa Timur)
Ika Korika Swasti (Universitas Pembangunan Nasional Veteran Jawa Timur)

Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue

This study aims to analyze the influence of Work Experience and Individual Characteristics on Employee Performance, with Employee Engagement as a mediating variable at PT Sanmas Surabaya. The phenomenon behind this research is the importance of work experience and individual characteristics in improving employee performance, especially through employee engagement that originates from within the employee. The research approach used is quantitative with the Partial Least Square - Structural Equation Modeling (PLS-SEM) method through the SmartPLS application to analyze the relationship between variables. Data were collected through questionnaires distributed to 83 respondents, employees of PT Sanmas Surabaya from various divisions. Each variable was measured using indicators whose validity and reliability have been tested based on previous literature reviews. The results showed that work experience and individual characteristics have a positive and significant influence on employee performance, both directly and indirectly through employee engagement . Furthermore, employee engagement contributes to strengthening the relationship between work experience and individual characteristics.