Jurnal Ilmu Manajemen Dan Pendidikan
Vol. 3 No. 1 (2026): April - Juni

Peran Etika Bisnis terhadap Keputusan Pembelian Ulang di Marketplace Shopee

Ismaul Janah (Universitas Pancasakti Tegal)
Winata Indriyani (Universitas Pancasakti Tegal)
Marissa Amelinda Penika (Universitas Pancasakti Tegal)
Budi Setyawan (Universitas Pancasakti Tegal)
Catur Wahyudi (Universitas Pancasakti Tegal)



Article Info

Publish Date
19 Jun 2026

Abstract

The development of marketplaces like Shopee has significantly changed people's shopping behavior. However, the rise of unethical business practices, such as misleading promotions, late delivery, and poor customer service, poses a challenge in maintaining consumer loyalty. This study aims to analyze the role of business ethics in repeat purchase decisions on the Shopee marketplace. The research method used a literature review, analyzing various journals, books, and related scientific articles. The results show that business ethics, consisting of honest information, price transparency, transaction security, service fairness, and seller responsibility, have a positive influence on repeat purchase decisions. Consumers are more likely to repeat purchases when they feel treated fairly, safely, and transparently by the seller and the platform. The implications of this research are important for businesses and marketplace managers to improve ethical business practices to build long-term loyalty.

Copyrights © 2026






Journal Info

Abbrev

jimp

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Description

Jurnal Ilmu Manajemen Dan Pendidikan ( E-ISSN : 3062-7788) adalah jurnal yang diterbitkan oleh CV. ITTC-INDONESIA. Jurnal Ilmu Manajemen Pendidikan ini memuat hasil penelitian yang berkualitas di bidang Manajemen Pendidikan baik pendidikan formal, informal dan Non- formal. Semua publikasi di jurnal ...