<![CDATA[Service quality at fuel stations (SPBU) is highly influenced by the implementation of Standard Operating Procedures (SOPs) and the competence of human resources. Several issues were identified at eight fuel stations in Semarang City, including inconsistent SOP implementation, limited employee understanding of service standards, and inadequate operational performance monitoring. This community service program aimed to improve employees’ understanding and implementation of SOPs while enhancing overall job performance through training and mentoring activities. The program employed a systematic approach consisting of preliminary observations, training needs assessment, material development, training delivery, service simulations, and post-training evaluation. A total of 124 employees from eight fuel stations participated in the three-month program. Evaluation results showed significant improvements in key performance indicators. Employees’ understanding of SOPs increased by 28.4%, compliance with operational procedures improved by 24.7%, and service quality increased by 21.6%. Furthermore, notable improvements were observed in work discipline, service communication, and occupational safety awareness. The findings demonstrate that structured SOP training combined with practical mentoring can effectively improve service quality, employee performance, and operational productivity in fuel station operations. Continuous training and evaluation are recommended to sustain performance improvement and ensure consistent service excellence.]]>
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