Indonesian Journal of Global Health Research
Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research

Perception of Integrity and Patient Satisfaction Toward the Quality of Service in Government Hospitals: A Study

Andi Surayya Mappangile (Universitas Balikpapan)
Andi Marini Indriani (Universitas Balikpapan)
Dwi Susilowati (Universitas Balikpapan)
Rivaldi Nugraha (Universitas Balikpapan)
Cornelius Prihandoyo (Universitas Balikpapan)
Isradi Zainal (Universitas Balikpapan)



Article Info

Publish Date
10 Apr 2026

Abstract

Service quality and the integrity of public service delivery are two fundamental dimensions in building public trust in government hospitals. In the healthcare sector, patient satisfaction is influenced not only by technical aspects of medical services but also by perceptions of transparency, fairness, and the absence of corrupt practices. This study aims to analyze anti-corruption perceptions and patient satisfaction regarding the quality of service at RSUD dr. Kanujoso Djatiwibowo, a government referral hospital in Indonesia. This study employed a cross-sectional design with a quantitative approach. Data were collected using the Anti-Corruption Perception Survey (SPAK), which covers five integrity elements, and the Service Quality Perception Survey (SPKP), which comprises twelve elements of service satisfaction. The sample consisted of 892 service users distributed across 13 hospital service units.  The Data was collected through structured questionnaires given directly to patients and their families in 13 hospital service units, analysis was performed descriptively by calculating the Average Value (NRR), the Anti-Corruption Perception Index (IPAK), and the Service Quality Perception Index (IPKP). The results demonstrate that the IPAK score is 99.117 and the IPKP score is 98.319, both of which fall into the "very good" category. Integrity elements consistently received high scores across all service units, while service satisfaction elements showed limited variation, with facilities and infrastructure identified as the elements with the relatively lowest values albeit still remaining in the "very good" category.

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Journal Info

Abbrev

IJGHR

Publisher

Subject

Description

Indonesian Journal of Global Health Research is a open access, peer reviewed and refereed international journal. Indonesian Journal of Global Health Research aim to publish original research paper devoted to various area of all health sciences. Indonesian Journal of Global Health Research provides a ...