TOFEDU: The Future of Education Journal
Vol 5 No 2 (2026): Continued

An Analysis of Conflict Management through Islamic Organizational Communication in Islamic Educational Institutions

Hendri Purnama Sari (Universitas Islam Negeri Raden Fatah Palembang)
Ranita Ranita (Universitas Islam Negeri Raden Fatah Palembang)
Firda Fadila Ghassani (Universitas Islam Negeri Raden Fatah Palembang)
Arin Wibowo (Universitas Islam Negeri Raden Fatah Palembang)
Asmiranda Asmiranda (Universitas Islam Negeri Raden Fatah Palembang)
Kasinyo Harto (Universitas Islam Negeri Raden Fatah Palembang)
Febriyanti Febriyanti (Universitas Islam Negeri Raden Fatah Palembang)



Article Info

Publish Date
28 May 2026

Abstract

This study aims to analyze conflict management based on Islamic organizational communication in Islamic educational institutions. Conflict is an inevitable phenomenon in organizations, including educational settings, where individuals with diverse backgrounds, interests, and perceptions interact. Therefore, effective conflict management strategies are required to ensure that conflicts do not produce negative impacts but instead contribute to organizational improvement. This research employs a qualitative approach using a case study method in an Islamic educational institution. Data were collected through in-depth interviews, observation, and documentation, and analyzed using data reduction, data display, and conclusion drawing techniques, with validity ensured through source and method triangulation. The findings reveal that conflicts occur among teachers, between teachers and leaders, and among staff, primarily caused by miscommunication, differences in interests, and varying perceptions. Organizational communication plays a strategic role in preventing and resolving conflicts through vertical, horizontal, and diagonal communication patterns, as well as communication strategies such as deliberation and interpersonal approaches. Furthermore, Islamic values such as consultation (shura), justice (‘adl), and reconciliation (ishlah) are proven to be effective in creating fair, humane, and sustainable conflict resolution. This study concludes that the integration of conflict management, organizational communication, and Islamic values can foster a harmonious and productive working environment. However, challenges remain, including communication barriers and inconsistency in applying Islamic values. Therefore, it is necessary to enhance organizational communication quality and strengthen the internalization of Islamic values in conflict management practices within Islamic educational institutions.

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Journal Info

Abbrev

journal

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Other

Description

TOFEDU Journal is a scientific journal related to research results, conceptual studies, critical/comprehensive studies in the field of education. The results of the work of the researchers are expected to make a positive contribution in the field of education in order to achieve equitable, inclusive ...