Lahjatuna: Jurnal Pendidikan Bahasa Arab
Vol. 5 No. 2 (2026): Lahjatuna: Jurnal Pendidikan Bahasa Arab

Optimising Arabic Language Localisation In E-Commerce Marketing: A Qualitative Study Of User Experience, Trust, And Cultural Adaptation

Mohammad Rifqi Junaidi (Universitas Islam Malang)
Nur Arifuddin (Universitas Islam Negeri Maulana Malik Ibrahim, Malang)
A. Samsul Ma’arif (Universitas Islam Negeri Maulana Malik Ibrahim, Malang)
Bakri Muhammad Bakhiet (University of the Holy Quran and Islamic Sciences)



Article Info

Publish Date
30 Apr 2026

Abstract

This study examines the optimisation of Arabic as a strategic marketing asset in e-commerce platforms targeting Arabic-speaking consumers, particularly in the Middle East. Using a qualitative approach, the study draws on secondary data from academic literature, industry reports, policy documents, and digital observations of selected platforms such as Amazon.ae and Noon.com. The data were analysed thematically to identify patterns related to Arabic interface design, localised marketing content, cultural adaptation, consumer trust, and platform competitiveness. The findings show that Arabic optimisation improves e-commerce competitiveness by enhancing platform accessibility, strengthening consumer trust, increasing user engagement through culturally relevant marketing, and supporting customer retention through Arabic-based services. The study also highlights challenges such as dialect variation, translation quality, right-to-left interface integration, and localisation costs. The novelty of this article lies in positioning Arabic not merely as a translation medium, but as a strategic marketing resource that integrates linguistic, cultural, technological, and commercial dimensions. These findings provide practical implications for global e-commerce companies seeking to expand into Arabic-speaking markets.

Copyrights © 2026






Journal Info

Abbrev

lahjatuna

Publisher

Subject

Education Languange, Linguistic, Communication & Media

Description

Lahjatuna: Journal of Arabic Language Education is a scientific journal of Arabic Language Education published by the Arabic Language Masters Study Program at the Islamic Institute of Religion Darullughah Waddawah Pasuruan. This journal focuses on the study of Arabic, Arabic Language Learning ...