Multi-Stakeholder Governance Strategies in Indonesia’s Ride-Hailing Ecosystem

Yuwono D. Sucipto (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Euis Saribanon (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Irwan Chairudin (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Osman Arofat (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)
Reni Dian Oktaviani (Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia)

Siber Nusantara of Economic and Finance Review (SNEFR)
Vol. 2 No. 1 (2025): Siber Nusantara of Economic and Finance Review (October 2025 - March 2026)

The transformation of Ride-Hailing Services (RHS) into Transport Super-Apps (TSA) in Indonesia has fundamentally altered the urban mobility landscape. This article addresses the need to delineate a multi-stakeholder governance framework that aligns innovation with environmental sustainability, accessibility, and user convenience. Adopting a Systematic Literature Review (SLR) approach of current literature through 2025-2026, the primary findings indicate that the success of sustainable mobility depends on resolving the 'Mobility Trilemma': affordability, scalability, and sustainability. The analysis emphasizes three main pillars: (1) trust-based regulation, (2) acceleration of Electric Vehicle (EV) infrastructure, and (3) multimodal integration as the foundation for future RHS policy design in Indonesia. This study formulates a multi-stakeholder governance framework focusing on the roles of users, drivers, TSA platforms, and the government (central and regional), alongside cross-level policy recommendations to promote RHS as a feeder for mass public transportation.