Greenation Management and Business Review (GMBR)
Vol. 2 No. 1 (2025): Greenation Management and Business Review (October 2025)

The Influence of Artificial Intelligence Utilization and Digital Personalization on Purchase Decisions through Consumer Trust as a Mediating Variable

Andri Catur Trissetianto (Institut Teknologi dan Bisnis Dewantara, Bogor, Indonesia)
Eidelweijs AP (Institut Teknologi dan Bisnis Dewantara, Bogor, Indonesia)
Hapzi Ali (Universitas Bhayangkara Jakarta Raya, Jakarta, Indonesia)
Dedy Tri Cahyono (Institut Teknologi dan Bisnis Dewantara, Bogor, Indonesia)
Jaja Miharja (Institut Teknologi dan Bisnis Dewantara, Bogor, Indonesia)



Article Info

Publish Date
16 Mar 2026

Abstract

This study aims to analyze the influence of artificial intelligence utilization and digital personalization on purchase decisions through consumer trust as a mediating variable. Rapid digital transformation has encouraged e-commerce platforms to implement artificial intelligence-based systems to improve customer experience through product recommendations, personalized services, and predictive interactions. However, the effectiveness of these digital strategies in encouraging purchase decisions depends largely on consumer trust in digital systems. This research uses a quantitative approach with a survey method involving marketplace users who actively conduct online transactions. Data were collected through structured questionnaires distributed to respondents who have experience using digital marketplace platforms. The data analysis technique applies Partial Least Squares Structural Equation Modeling using SmartPLS. The results indicate that artificial intelligence utilization positively influences consumer trust, digital personalization positively affects consumer trust, and consumer trust significantly affects purchase decisions. Furthermore, consumer trust mediates the relationship between artificial intelligence utilization and digital personalization toward purchase decisions. These findings indicate that trust remains a strategic factor in strengthening digital business competitiveness in the current marketplace ecosystem.

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Journal Info

Abbrev

GMBR

Publisher

Subject

Description

Greenation Management and Business Review (GMBR) is a scholarly journal that provides a platform for in-depth research and analysis in the field of management and business. The journal is committed to publishing high-quality articles that examine the latest theories, practices, and developments in ...