Journal of Innovative and Creativity
Vol. 6 No. 2 (2026)

ANALISIS PERFORMANCE SISTEM E-PUSKESMAS TERHADAP KEPUASAN PENGGUNA DI PUSKESMAS MUARA BUNGO I

Siti Robi'ah Tun Badariah (Universitas Muhammadiyah Muara Bungo)
Yessy Fitriani (Universitas Muhammadiyah Muara Bungo)
Sidik Praptomo (Universitas Muhammadiyah Muara Bungo)
Apri Yulda (Universitas Muhammadiyah Muara Bungo)
Febri Ramanda (Universitas Muhammadiyah Muara Bungo)



Article Info

Publish Date
25 Sep 2026

Abstract

This study was motivated by several problems in the use of the E-Puskesmas system at Muara Bungo I Public Health Center, including system hang-ups, slow response times, and long loading processes. The study aimed to describe E-Puskesmas system performance, describe user satisfaction, and analyze the relationship between system performance and user satisfaction. This quantitative study used a descriptive-analytic design and involved 75 direct E-Puskesmas users consisting of health workers and administrative staff. Data were collected using a five-point Likert questionnaire and analyzed using descriptive statistics, validity and reliability tests, normality testing, and the Chi-Square test. The normality test showed that the total scores for System Performance and User Satisfaction were not normally distributed, with Kolmogorov-Smirnov significance values of 0.000. Therefore, the median was used as the cut-off point. The median score was 57 for System Performance and 80 for User Satisfaction. Using these cut-offs, 31 respondents (41.3%) were categorized as having Poor Performance and 44 respondents (58.7%) as Good Performance. User Satisfaction consisted of 36 respondents (48.0%) categorized as Less Satisfied and 39 respondents (52.0%) as Satisfied. The Pearson Chi-Square test produced a value of 14.525 with p-value 0.000 (<0.001), indicating a significant relationship between E-Puskesmas System Performance and User Satisfaction. Therefore, H0 was rejected and Ha wasaccepted.

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Journal Info

Abbrev

joecy

Publisher

Subject

Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Description

Journal of Innovative and Creatifity (JOECY) publishes research articles in the field of education which report empirical research on topics that are significant across educational contexts, in terms of design and findings. The topic could be in curriculum, teaching learning, evaluation, quality ...