The Role of the KTU Clerk in Mail Administration Activities at PT PP London Sumatera Indonesia Tbk Begerpang Estate

Desmon Gunadi Siagian (Politeknik Negeri Medan)
Jesika Triana Tampubolon (Universitas Sumatera Utara)
Katrin Jenny Sirait (Universitas Sumatera Utara)
Sheikha Alhasanah (Universitas Sumatera Utara)

Jurnal Multidisiplin Dehasen (MUDE)
Vol 5 No 4 (2026): Oktober

The effectiveness of office administration plays a crucial role in supporting the smooth operations of an organization, particularly in managing information and communication through correspondence activities. However, administrative practices still encounter various challenges, such as document management and the integration of manual and digital systems. This study aims to analyze the implementation of office administration, specifically correspondence management, and its role in supporting organizational effectiveness at PT PP London Sumatra Indonesia Tbk Begerpang Estate. The study employs a descriptive qualitative approach with data collection methods including observation, documentation, and direct involvement in administrative activities, such as recording incoming and outgoing letters, preparing documents, and managing archives. The research results indicate that administrative activities have been carried out systematically and contribute to maintaining smooth communication and company operations. However, there are still obstacles in the form of limited archive storage facilities, the use of manual systems, and the suboptimal utilization of digital technology. Effective mail management is very important in supporting organizational performance.