Indonesian Journal of Global Health Research
Vol. 9 No. 1 (2027): Indonesian Journal of Global Health Research: February 2027

Patient Experience Dimensions Associated With Patient Satisfaction in Executive Inpatient Care

Rudi Saputra (Universitas Mulawarman)
Iriyani Kamaruddin (Universitas Mulawarman)
Ratno Adrianto (Universitas Mulawarman)
Riyan Ningsih (Universitas Mulawarman)
Rahmat Bakhtiar (Universitas Mulawarman)
Ida Ayu Indira Dwika Lestari (Universitas Mulawarman)



Article Info

Publish Date
06 Nov 2026

Abstract

Patient experience is an important component of healthcare quality and may be associated with patient satisfaction. This study aimed to examine the associations between eight patient experience dimensions and satisfaction among executive inpatients. A cross-sectional study was conducted among 150 patients at Hospital X in Samarinda, East Kalimantan, Indonesia, using consecutive sampling. Data were collected using a five-point Likert-scale questionnaire and analysed using Spearman's rank correlation and multiple linear regression. All eight dimensions were positively correlated with patient satisfaction (Spearman's ρ = 0.695-0.792; all p < 0.001). The regression model was statistically significant (F(8, 141) = 54.265, p < 0.001), explaining 75.5% of the variance in satisfaction (R2 = 0.755; adjusted R2 = 0.741). After adjustment, care coordination (β = 0.383, p < 0.001), access to care (β = 0.269, p < 0.001), and shared decision-making (β = 0.165, p = 0.021) remained significantly associated with satisfaction. Care coordination showed the strongest standardised association. These findings highlight care coordination, timely access, and patient involvement in healthcare decisions as potential priorities for improving executive inpatient services.

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Journal Info

Abbrev

IJGHR

Publisher

Subject

Description

Indonesian Journal of Global Health Research is a open access, peer reviewed and refereed international journal. Indonesian Journal of Global Health Research aim to publish original research paper devoted to various area of all health sciences. Indonesian Journal of Global Health Research provides a ...