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Impact of Information Transparency on BankingService Quality and Public Satisfaction in Digital Era Sri Harmila; Amalia Az zahra; Rio Septian Tarigan; Fina Naini
Indonesian Journal of Social Economics and Agricultural Policy Vol. 1 No. 1 (2025): (July) Indonesian Journal of Social Economics and Agricultural Policy
Publisher : PT. Altaf Publishing Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70895/ijseap.v1i1.39

Abstract

In the current era of computers and the internet, information transparency has become one of the key components that determine how good banking services are and how satisfied the public is with them. Banks provide open information to customers, enhancing trust and loyalty. The impact of information transparency on public satisfaction and the quality of banking services is the subject of this study. To gather data, a survey was conducted with customers from various banks that actively use digital services. The analysis results indicate that the more transparent a bank is, the better customers' perceptions of service quality, particularly in terms of product information clarity, ease of access, and protection of personal data. Banks must continue to innovate in providing clear, accurate, and easily accessible information to strengthen their relationship with customers, as information transparency improves public satisfaction and enhances the bank's competitiveness in the digital banking industry.
Survey of Public Needs on The Design of an Integrated Information System Model for Adolescent, Mother, and Child Health Gita Kostania; Desy Dwi Cahyani; Ni Wayan Dwi Rosmalawati
Al Makki Health Informatics Journal Vol. 2 No. 6 (2024): Al Makki Health Informatics Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/hij.v2i6.40

Abstract

Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) in Indonesia are still high, with MMR reaching 305/100,000 live births and IMR at 22.23 per 1,000 live births. Although the government has launched various programs for adolescent, maternal, and child health, there has been no effort to integrate these programs into a comprehensive reproductive health cycle. This study aims to analyze the needs of the community in designing an integrated information system model for adolescent, maternal, and child health. This study used a survey design conducted in Dau, Malang Regency, Indonesia. The population consisted of all women of childbearing age (15-49 years) totaling 945 people, with a sample size of 311 respondents obtained using the Slovin formula. The sampling technique used cluster sampling from 4 RW in Petungsewu Village, and 279 respondents could be processed. The research instrument used a questionnaire, and the data were analyzed quantitatively in the form of frequency distribution. The results of the data analysis showed that the design of the integrated model of adolescent, maternal, and child health has significant potential as the basis for developing an integrated website system. This system not only facilitates comprehensive health education but also strengthens real-time health recording and reporting mechanisms. This study shows that the integration of health education is essential to meet the different information needs of adolescents, mothers, and children. The model successfully identified and categorized these needs, so that the developed website could provide relevant and specific content for each user group.
Optimization of E-Government Through Information Technology Management Indiati Indiati; Suljatmiko Suljatmiko; Cecep Wahyu Hoerudin; Ufa Anita Afrilia; Sri Wulan Windu Ratih
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol. 5 No. 3 (2023): Birokrasi dan Pemerintahah di Daerah 12
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i3.30653

Abstract

E-Government has become the main driver in the transformation of public services through the management of Information Technology (IT). In this context, it is important to understand the positive impact produced by IT, as well as identify obstacles and effective management strategies to optimize E-Government. This research aims to investigate developments and challenges related to E-Government through IT management, as well as to identify effective strategies for dealing with these dynamics. This research uses a descriptive qualitative approach with data analysis from various research sources and previous studies that are relevant to the research topic. The results of this research provide in-depth insight into the role of IT in E-Government, the challenges that need to be overcome, as well as effective strategies for managing government IT. In the future, collaboration between the public and private sectors, integration of advanced technology, and response to cyber security threats will be the key to the success of an E-Government that is more efficient and relevant to society's demands. This research provides a valuable basis for improvement and innovation in government management in the digital era.
Evaluation of Human Factors as Vulnerable Points in Information System Security Aditya Rizki Ramadhan; Robiyatul Adawiyyah; Dede Handayani
Jurnal Media Computer Science Vol 5 No 2 (2026): April
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v5i2.10428

Abstract

The increasing adoption of digital technologies and the transformation of organizational operations into the cyber domain have made information system security a crucial strategic issue. Although many organizations have implemented advanced security technologies, such as firewalls, intrusion detection systems, and data encryption, cyber security incidents continue to occur frequently. This phenomenon indicates that system vulnerabilities do not solely originate from technical aspects but are also significantly influenced by human factors. This study aims to analyze the role of human factors as critical vulnerabilities in organizational information system security, particularly in the context of social engineering attacks such as phishing. The research employs a quantitative approach using a survey method. Data were collected through the distribution of Likert-scale questionnaires to users of organizational information systems. The research instrument was developed based on human factors and security awareness indicators and was subjected to validity and reliability testing. The collected data were analyzed using descriptive statistical techniques to identify levels of security awareness and patterns of risky user behavior. The results show that users’ security awareness is at a moderate level; however, various risky behaviors that can potentially be exploited in cyber attacks, especially through social engineering techniques, are still evident. These findings indicate a gap between users’ understanding of information security and the actual implementation of secure behaviors in daily operational activities. This study concludes that the effectiveness of information system security is strongly influenced by user behavior and compliance, in addition to technological factors. Therefore, a more holistic security approach is required through the strengthening of behavior-oriented security training programs and the development of more adaptive and user-friendly security policies.
Evaluation of Information Technology Governance Related to Digital Transformation on The Alignment of Company Business Strategy Using Cobit 2019 And Fuzzy C-Means ( Case Study: Perumda Tirtanadi, North Sumatra Province) Rezki, Rahmat; Wijaya, Rian Farta; Novelan, Muhammad Syahputra
Journal of Research in Social Science and Humanities Vol 5, No 4 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i4.616

Abstract

Digital transformation has become a strategic necessity for public sector companies to improve efficiency and service quality. Perumda Tirtanadi of North Sumatra Province has implemented a meter reading system as part of its digital transformation initiative to improve the accuracy of water consumption data. The success of this system is strongly influenced by the effectiveness of Information Technology (IT) governance and its alignment with the company's business strategy. This research aims to evaluate IT governance of the meter reading system using the COBIT 2019 framework and the Fuzzy C-Means method. The evaluation was conducted through design factor analysis, assessment of process capability levels, capability gap analysis, and clustering of user satisfaction levels. The results indicate that the relevant objectives include EDM01, EDM03, APO12, APO13, DSS05, and MEA03, with capability levels at level 2 and level 3. The capability gap analysis reveals gaps of two to three levels, particularly in strategic domains. The Fuzzy C-Means clustering results show that most users belong to the “satisfied” cluster, indicating that the system adequately supports operational needs despite existing capability gaps. This study provides recommendations and a governance improvement roadmap to support digital transformation and business strategy alignment
Design and Build of an Information Sharing Application at the Palembang TV (PAL TV) Office Based on Android Higyendra Rizki
Jurnal Jaringan Komputer dan Keamanan Vol 6 No 1 (2025): Jurnal Jaringan Komputer dan Keamanan
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jjkk.v6i1.232

Abstract

PT Palembang TV is an electronic media company or organization whose main service is to disseminate information. Sharing activities within this company currently do not have a centralized information service. This is especially true for employees who need an integrated official information medium for job information, news, culture, rules, history, and even group discussions that have not been professionally accommodated well. This study aims to produce an application that can help PT. Palembang TV to provide convenience in sharing information among employees, so that the information transfer process is expected to be faster and clearer. This research was conducted from February to April 2020. For data collection, the authors came directly to the research location at Palembang TV, Palembang City. The software used in the research is Microsoft Office 2016, Xampp Webserver, HTML5, PHP, Framework7, and Cordova. This study uses data collection methods of observation, interviews, and documentation. The results obtained with the information sharing application at the Palembang TV office are the existence of an official medium that is mobile and capable of reaching all staff and leaders at PT. Palembang TV. This ensures that the process of communication and professional dissemination of internal information can be well-integrated and capable of increasing togetherness with structured and clear information.
Analysis of Academic Information System Website Service Quality at PGRI Palembang University Using The Webqual 4.0 Method Irpan Kurniyado
Jurnal Jaringan Komputer dan Keamanan Vol 5 No 2 (2024): Jurnal Jaringan Komputer dan Keamanan
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jjkk.v5i2.250

Abstract

The rapid development of information technology has made the website an integral component of educational institutions, particularly in providing services to the academic community, including lecturers, students, and educational staff. The quality of internet-based academic information system (AIS) services must be evaluated to ascertain the level of user satisfaction. Currently, the PGRI AIS is prioritized in academic information processes, especially for students; therefore, an analysis of service quality—specifically user satisfaction—is essential for its improvement. This research measured the quality of the AIS website at PGRI Palembang University using the Webqual 4.0 method. Data were collected by distributing questionnaires via Google Form. WebQual is an instrument designed to assess a website's quality from the perspective of the end-user. Multiple Linear Regression Analysis was employed to test the relationship between the WebQual 4.0 variables and User Satisfaction. The findings are expected to provide innovation for the development of the AIS at PGRI Palembang University.
Web-based Parts Inventory Information System at Rizal Auto Workshop Palembang Nurhachita
Jurnal Ilmu Komputer dan Sistem Informasi |JIKSI| Vol. 1 No. 1 (2020): Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jiksi.v1i1.23

Abstract

This study aims to make it easier to find the availability of spare parts, after using the inventory information system can facilitate employees in collecting data on purchase transactions, can help in documenting indent data and consumer data information, data entry goods, transaction data, streamline time and provide solutions and accuracy in the report on incoming and outgoing goods. This system development method uses the Waterfall method, while it uses the system design method of Data Flow Diagrams (DFD), the test system used is a graphical user interface (GUI). The system is made based on web, using the PHP programming language. The results of this study can help leaders and employees to facilitate transaction activities and recap the report at the Rizal Auto Workshop Palembang.
Virus and Malware Attacks: A Literature Study on Ethical Issues in Information Technology celvine adi putra celvine
Jurnal Ilmu Komputer dan Sistem Informasi |JIKSI| Vol. 4 No. 1 (2023): Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jiksi.v4i1.183

Abstract

The rapid development of information technology has provided significant benefits for communication, education, and business operations. However, it also introduces serious security and ethical challenges, particularly related to the spread of viruses and malware. This study aims to examine the ethical problems and impacts of virus and malware attacks through a comprehensive literature review. The findings reveal that unethical use of technology, negligence in security practices, and cybercrime motives are major contributing factors to malware proliferation. Ethical awareness, combined with strict cybersecurity policies and user education, is essential in mitigating these risks. This paper contributes to the discourse on digital ethics by emphasizing the shared moral responsibility of users, developers, and organizations in maintaining information integrity and security.
Ethical Analysis of Software Piracy in the Context of Information Technology: Impacts on Intellectual Property Rights, Copyright Holders, and Users AYU NOVITASARI
Jurnal Ilmu Komputer dan Sistem Informasi |JIKSI| Vol. 4 No. 1 (2023): Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jiksi.v4i1.184

Abstract

Software piracy has emerged as a critical ethical concern in the digital era, challenging the principles of intellectual property and innovation. This study aims to explore the ethical dimensions of software piracy and analyze its implications for copyright holders, consumers, and society. Utilizing a systematic literature review, this paper investigates legal frameworks, moral consequences, and ethical dilemmas associated with software piracy. Findings reveal that piracy undermines both the moral and economic rights of creators, leading to extensive financial losses and heightened cybersecurity risks. The study emphasizes the need for ethical education, stronger legal enforcement, and digital literacy initiatives to mitigate software piracy. This paper contributes to the understanding of ethical issues in digital innovation and proposes strategies to enhance compliance and integrity in software usage.

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