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Jurnal Tech-E dikembangkan dengan tujuan menampung karya ilmiah Dosen dan Mahasiswa, baik hasil tulisan ilmiah maupun penelitian yang berupa hasil studi kepustakaan.

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Articles 116 Documents

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Customer Relationship Management Information System in Medika Lestari Hospitals Tugiman Tugiman; Amat Basri; Benny Daniawan
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Marketing strategies based on efforts to create relationships between companies and customers are better known as Customer Relationship Management (CRM). CRM is a corporate strategy used to pamper customers so they don't look away. This study wants to find out and improve relations between hospitals and patients. Besides that, by building this system, can it affect customer / patient satisfaction. The quality of information systems is measured using the ISO 9126 model by adapting four characteristics of software quality: Functionality, Reliability, Usability, and Efficiency. The system development method uses the Rapid Application Development (RAD) model. Researchers will conduct system analysis and design using the Unified Model Language (UML), then coding with the PHP programming language and MySQL database, as well as collecting data using a questionnaire, and testing the system using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (83%), Reliability (86%), Usability (87%), and Efficiency (83%). Overall the results are 85% (very good).

Design and Build Customer Complain Applications for Mobile Based MVVM Architecture Method Alexius Hendra Gunawan; Andri Wijaya; Dellih Wijaya
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Abstract PT. DhanaJaya BogaIndo has more than twenty restaurants spread across Jakarta, Surabaya and Australia. At present complaints regarding services and food served are still being done by providing limited criticism and suggestions during operational hours, so employees in the service section always record complaints and suggestions from customers who come to restaurants are accommodated, then convey related to food, service and the environment dirty one. related to customer complaints. Information on customer complaints can be received directly by management, so actions can be taken quickly.

Information System Strategic Planning for M Group Lily Damayanti; Teofilus Sunarsa; Yuki Gunawan
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

M Group is a company engaged in the field of pharmacy, eye health and food. Along with the rapid growth of the company there are problems of how to make use the Information Technology department as optimal as possible and how to build a blue print of it strategy in handling a variety of issues and programs or initiatives to support the company's business strategy? This study aims to produce a strategic plan for information technology M Group. The research method used is John Ward and Joe Peppard’s framework for strategic planning of information technology and Scott A. Bernard’s Enterprise Architecture documentation. This study uses SWOT analysis, IT Balance Scorecard and Cost Benefit Analysis as a strategic tool to analyze the needs of Information System on M Group. After conducting the analysis then the Information System(IS) strategic planning is propose for M Group for next years (2020), which includes business strategies IS, IS / IT Management Strategy, Information System(IS) strategy and future application portfolio. The result of analysis and proposed strategies on M Group documented using the Enterprise Architecture Documentation.

Integration Manager Technology in ERP Application System (Case Study: PT. Argo Pantes, tbk) Verri Kuswanto; Rudy Arijanto; Andi Leo
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Many companies are already using ERP application systems but still do not utilize information technology as an interest in helping to achieve the goals of the company's vision. The process of inputting the ERP (Enterprise Resource Planning) application data that prioritizes data integration, the accuracy of the data from the master data to the daily transaction data is then recorded into a financial statement information for the related. From this research, the results achieved are the ERP application system in inputting data integration processes, master data and transaction data are able to validate the level of data accuracy with the help of the INTEGRATION MANAGER Technology which functions as the initial data matrix with ready-to-report data in an ERP application system, As for the TOWS Matrix Analysis external environment (threats and opportunities), and internal environment (weaknesses and strengths) in summarizing the conclusions reached are to help the accuracy of the data in the ERP application of PT. Argo Pantes, Tbk is more structured, more efficient, reduces input errors, input data is correct, accompanied by uptodate managerial decisions

Application of Android-Based Mobile Learning Information System in Management of Learning Activities in Faculty of Science and Technology of Buddhi Dharma University Paulus Yayan Christian; Wiyono Wiyono
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Teaching and learning activities, especially in Higher Education, from time to time develop along with the development of technology, especially information technology. Initially, the teaching and learning activities at the Faculty of Science and Technology of the Buddhist Dharma University (FST-UBD) used a manual system in the form of face-to-face class. The system (for several courses and meetings) developed into distance learning (e-learning) where lecturers and students did not meet in teaching and learning activities in the classroom but through the internet media. This distance learning system uses computer or laptop facilities. The e-learning system was developed into a mobile learning system, which is a distance learning system using an Android-based smartphone. In the mobile learning system, lecturers can provide lecture material and assignments to students. Students can view lecture material via cellphone and can download the material. Students can submit assignments to lecturers via cellphone. The University can provide information about the seminar to be held. Students can choose the seminar to be followed and can register for the seminar via cellphone. This application system can be run well and can help facilitate the process of teaching and learning activities for lecturers and students. Lecturers can upload material and assignments for students. Students can view / download material and submit assignments to the lecturer. The university can provide information about the seminar and the seminar registration process.

Design of Website-Based Queue Retrieval Application on Andi Motor using Codeigniter Framework Andreas Gunaryo; Yusuf Kurnia
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Conventional queues have become a common polemic in society. The duration of the process and waiting time for the queue greatly disrupts daily activities. Queuing is not fun for many people, especially if the queue is long and irregular. To deal with irregular queues, an application is needed that helps to queue more fun and has certainty of time. In the workshop, the queue retrieval system and waiting for the queue are usually done on the spot, this will not be a problem if the queue is not long, but if the queue is too long it will cause various problems. This journal discusses the design of website-based queuing applications using framework codeIgniter, where features are made based on the wishes of customers, so that this application has the purpose of facilitating customers in queuing wherever and whenever and customers will have certainty of time to queue. The design of this application uses the MVC method contained in the codeigniter framework to separate data and display and how to process it.

Information of System Monitoring by Network Oparation Center Amat Basri; Alexius Hendra Gunawan
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.533

Network Operation Central (NOC), an Enterprise Service Division which functions to carry out monitoring and supervision activities of Telkom network equipment located at Plaza Indonesia. Customer satisfaction is the basis and goal that is always hoped for by customers, by carrying out maintenance activities of network devices, and carrying out solutions when problems occur in customers are expected to be an efficient and effective service quality standard. This study wants to know that the construction of a monitoring system for NOC work activities can improve service quality. The quality of this system can be measured using the ISO9126 model, by adapting four characteristics of software quality: functionality, reliability, usability, and efficiency. The system development model uses the Rapid Application Development (RAD) and Joint Application Development (JAD) models. Researchers will analyze and design the system using the Unified Model Language (UML), then by coding with PHP programming and MySQL databases, and data collection using a questionnaire, and system testing using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (80%), reliability (79%), usability 86%), and efficiency (79%). Overall the result was 81% (good).

Analysis And Design Of E-Commerce (B2B) With The Technology Acceptance Model Method At PT. Global Pharma Indonesia Ananda Yulianto Putra; Ardie Halim Wijaya
Tech-E Vol 4 No 1 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i1.404

Technological advances make competition more competitive so companies are competing in introducing and selling goods by utilizing technology, one of the most rapid technological advances is the internet, the increasing number of internet users has a positive impact on e-commerce. Therefore e-commerce can provide information on goods, facilitate ordering of goods and is not limited by time and distance, to determine the acceptance of technology users, then the Technology Acceptance Model method is used with variables of perceived ease of use, attitude toward using, perceived usefulness, actual usage, behavioral intention. The research sample of 26 employees. Based on the results of the linear analysis noted that attitude toward using can be explained by variations in perceived ease of use, behavioral intention, and perceived usefulness of 52,5 percent, while actual usage can be explained by variations in perceived ease of use, perceived of usefulness, and behavioral intention of 72,2 percent and the remaining 47,5 percent and 27,8 percent are explained by other factors outside the model.

Determining Prospective Coconut Shell Products using Analytical Hierarchy Process (AHP) Abidin Abidin
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.539

Coconut shell can be used as raw material for creative industries, producing ample artistic products. This present work aimed to determine the most prospective product among coconut shell items produced by local craftsman in Pangandaran using AHP. As the result, coco mosaic is found to be the first with priority weight of 0.3339. It has a promising market, for domestic and export product, with price of Rp. 250.000/m2 and US$ 27 – 40/m2, respectively.

Decision Support System Determines The Quality Of The House In Pringsewu District Using The WASPAS Method Elisabet Yunaeti Anggraeni; Riki Renaldo; Tri Susilowati
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.528

The quality of the Flats is a concern of every citizen and related health offices who need healthy flats. To determine the quality of a flat is declared healthy or unhealthy, three criteria are used, including: housing components, housing facilities, and behavior. In this study, 5 samples were used to determine the quality of the flats, from the calculation results obtained 2 houses that were declared healthy and 3 houses were declared unhealthy. The WASPAS method is applied to determine the quality priority of healthy flats. In this study, researchers used several criteria including area, environment, infrastructure, location, security. The alternatives in this study are, Flat A, Flat B, Flat C, Flat D and Flat E. From these calculations, the results obtained from the analysis determine a healthy apartment using the WASPAS (Weight Aggregated Sum Product Assessment) method. The following: 1. Flat A gets a score of 6.0144, 2. Flat B gets a score of 6.0117, 3. Flat C gets a score of 5.5871, 4. Flat E gets a score of 5.1253. 5. Apartment D received a score of 4,8253.5. From the calculation results, the WASPAS method can be an input for the related health offices to follow up on the priority of healthy flats so that it is easier for people to choose healthy flats.

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