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INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 10 Documents
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Search results for , issue "Vol 4, No 51 (2018)" : 10 Documents clear
PENANGANAN KELUHAN MASYARAKAT PENGGUNA JASA HOTEL ON INN GUESTHOUSE DI WONASA TENGA KARAME MANADO SAWAL, VIRGINIA AMELIA; RURU, JOORIE MARHAEN; PLANGITEN, NOVVA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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AbstrackHandling Public complaints in need, because every complaint that is given very regure from certainsparties. Similarly in the hotel on in as a place to rest the hotel must be able to deal with any complaints andshould be able to handle it rather bay way of giving ecordingly capable of real action.The handling ofcomplaints from the users of hotel on in service has been running quite well. Although there are fewconstraints coming from the users but the hotel on in has been able to show the quality to give value morethan the community therefore. This study will answer the question, how the procedure of handling the userscommunity complaints service hotel on in guesthouse in Wonasa Tenga Karame Manado? In this researchis limited by some elements Grievance handling according to Garton (2005) that it. Commitment,Accessibility Responsive, Transparency and Responsible. The research user descriptive skin methodthrough interview of 10 informants and tracing of additorial documents in the from of a list of interviewguides recording and writing tools. The results of this study indicate that the handling of complaints publicservice hotel on in users are running pretty well.
PENGARUH KOMPENSASI TERHADAP KUALITAS PELAYANAN PUBLIK DINAS KESEHATAN KOTA MANADO SITEPU, CITRA MAHARANI; LENGKONG, FLORENCE D.J. LENGKONG DAICY; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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bstract: Fair compensation and acceptable to employees will encourage employees to work better andaffect the quality of public service Manado City Health Office. This study aims to determine and analyse thedevelopment of public service quality in Manado City Health Office.Method of taking data in this research using survey by using questionnaire. Data analysis techniquesthat are simple regression analysis and simple analysis. The result of simple linear regression analysis wasassessed by regression coefficient (b) with positive sign that is 0,952 and acquisition of constant value (a)equal to 9,999. Then the equation is Y = 9,999 + 0.952. Based on the results of analysis and Pearson productmoment obtained locked coefficient (r) of 0.698 with the coefficient of determination (r2) of 0.488. Theresult shows that the variable of openness to the quality of public service is equal to 48.8% in accordancewith Public Service Quality, which is one of the variables taken by the respondents. By providing fair andreasonable compensation will affect and improve the quality of public services in Manado City HealthOffice.Keywords: Compensation, Quality of public service
PERAN CAMAT DALAM HUBUNGAN KERJA DENGAN APARAT DI KANTOR KECAMATAN SARIO KOTA MANADO RIMBING, FALENTINO FHEGZAL; RUMAPEA, PATAR; RARES, JOYCE JACINTA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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This research explains about the role of sub-district head in working relationship with apparatus in subdistrict office of Sario of Manado City in creating harmonious, balanced and integrity of workingrelationship in performing their duties. Role is the behavior expected of someone who has position in anorganization. The sub-district head as a leader carries out his duties and functions to organize the subdistrict and coordinating with the apparatus. The duties and functions of sub-district heads are regulatedbased on Law Number 23 of 2014 on Regional Government. This research uses descriptive method ofqualitative approach, and data collection technique done by observation, interview technique anddocumentation. Number of informants as many as 10 people. The role of sub-district heads in workingrelationships with apparatus is assessed using behavioral theory according to Benjamin Bloom, which inbehavior includes 3 indicators: (i) knowledge; (ii) attitudes; and (iii) actions. The result of this researchindicates that the role of sub-district heads in working relationships with the apparatus was good enough,but still have a lacked in the delivery of information and the development to the apparatus. Which in thesubmission of the information of the sub-district head does not review the information submitted and thedevelopment to an undisciplined apparatus has not been firmly because the sub-district head is moreconcerned with informal relationships than the organization's interest in the Sub-district Office of Sario.Keywords: Role, Working Relationship
PERSEPSI MASYARAKAT TENTANG JASA TRANSPORTASI BERBASIS APLIKASI ONLINE DI KOTA MANADO (STUDI KASUS DI PT. GO-JEK) MANUEKE, MANUELA; TAMPI, GUSTAAF BUDI; LONDA, VERY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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Transportation is a very important field in the life of Indonesian society, considering the needs ofthe Indonesian community will be very high. Today the field of transportation in Indonesia is beingintensified with the emergence of transport-based applications or commonly referred to as online transport.Online transport is a transportation that utilizes the application as a media order to facilitate consumers interms of fulfilment of transportation needs. In 2011, standing online transportation company that until nowmuch talked about, that is Gojek. PT Gojek Indonesia is a private company based technology serviceprovider partnered with motorcycle riders in several cities in Indonesia, including Jakarta, Bogor, Bekasi,Bandung, Bali, Surabaya, and Manado. Management systems and operational mockery is to integratemodern start-up technology. Every driver using Android and GPS handphone with always-activeapplication, when customers order services through a gojek application, in a 3 km radius position, the callwill vibrate the connected driver phone until at last the reservation is fulfilled. Today, the ease offered byPT. Gojek Indonesia in meeting transportation needs has had a significant impact in some areas ofIndonesia. Some of the positive effects that gojek is given to the community is the cost of transportation thattends to be efficient, travel time is easy and participal, security is maintained when a passenger and get apolite service. The positive effects are highly appreciated by the public.Keywords: Public Perception, Transportation Service, Online Applications
MANAJEMEN PENGELOLAAN BADAN USAHA MILIK DESA (Studi Di Desa Watulaney Amian Kecamatan Lembean Timur Kabupaten Minahasa) KOSO, JELI; OGOTAN, MARTHA; MAMBO, RULLY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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Abstract: In an effort to improve the welfare of the community, the Government through the CommunityEmpowerment and Village Development Agency to establish a financial institution that is BUMDes is afinancial institution whose purpose is to run a business and improve the economy of the community. VillageOwned Enterprises (BUMDes) are managed by the community and village government in an effort tostrengthen the village economy and are shaped based on village needs and potentials. The purpose of thisresearch is to know how Management of Village Owned Enterprise in Watulaney Amian Village, EastLembean Sub-district of Minahasa Regency. The research method used in this research is qualitativemethod. Informants in the study are people who can provide information about the situation and conditionof the research background. The focus of research is seen from indicators according to George Terry,namely planning, organizing, mobilization and supervision. Technique of collecting data throughobservation / direct observation research, do interview, and documentation. The results showed thatManagement of Village Owned Enterprise in Watulaney Amian Village, East Lembean District, MinahasaRegency has not been done well. At the stage of planning has not implemented the program that has beenin the planning and implementation of the manager has not been maximized due to lack of organizationalstewardship to be the cause of not implemented impeccable management.Keywords : Management , Village Owned Enterprise (BUMDes)
TATA KELOLA ADMINISTRASI DESA DALAM PENYELENGGARAAN PEMERINTAHAN DESA MUNDUNG SATU KECAMATAN TOMBATU TIMUR KABUPATEN MINAHASA TENGGARA KINDANGEN, INTAN LEVINA; PANGKEY, MASJE; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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Abstract: This study aims to describe how the implementation of administrative governance in theimplementation of village governance.This research uses qualitative descriptive method, and data collection techniques used are observation,interview and documentation. The number of informants in this study as many as seven people. In this studyusing the theory of basic principles of good governance. The results of this study indicate that in theimplementation of government in the village of Mundung Satu, not all village administrations can be appliedin accordance with applicable regulations that refers to PERMENDAGRI No. 47 of 2016. Lack of toolsneeded to manage village administration, as well as lack of capabilities and government responsibilitiesvillages in implementing their duties, and the implementation of work tasks that are not in accordance withthe main duties and functions of the village apparatus, are the factors behind the implementation of goodadministrative governance. Therefore, the village government should work harder and improve the abilityof village officials to realize good governance and in accordance with the regulations.Keywords: Governance, Village Administration, Village Government Implementation.
PENGAWASAN PENGELOLAAN ZAKAT DI BADAN AMIL ZAKAT NASIONAL KOTA MANADO FATMAWATI, DIANA; RARES, JOYCE JACINTA; KIYAI, BURHANUDDIN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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ABSTRACT: Supervision of the management of the charity that is evaluating the implementation of thepolicy of the management of zakat refers to national legislation, regulations or guidelines issued by BadanAmil Zakat Nasional the supervisory function has an important role in the management and the collectionof tithes in the amil zakat nasional can become an opportunity and also a threat to the national body of amilzakat.This research aims to find out the supervision management of zakat in the amil zakat nasional cityof Manado. This study uses qualitative methods. Informants in this study amounted to 7 peoples. Thetechnique used is the data collection guidelines for interviews and assisted with interviews and observation.Measurement using the theory of Terry with 4 indicator measurement supervision supervisory standard,measuring the implementation of activities, comparing the standard of supervision with the results of theactivities, the act of correction.The results of this study claimed that using 4 measurement indicators in the supervision ofmanagement of zakat in the amil zakat nasional of the city Manado votes are enough runs well but thegovernment should be more responsive in the form of budget funds against the management of zakat inorder to ease the National agencies Amil Zakat Manado can perform its activities effectively and efficiently.Thus, it can be concluded when the supervision management of zakat in the amil zakat national in Manadohas been running quite effectively. Advice agency supervisor at least better understand and apply the returnto law No. 23 year 2011 about the management of zakat, Enhance socialization about the charity so that thecommunity could be more active in channelling zakat to receive zakat compulsory in accordance with thetargets that scroll.Keywords: Supervision, of the management zakat
PERENCANAAN PEMBANGUNAN SEKTOR PARIWISATA DI KABUPATEN MINAHASA TENGGARA Kawengian, Filly; LENGKONG, FLORENCE DAICY; POMBENGI, JERICHO DANGA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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Abstrack : To achieve a development plan, especially in the field of tourism is to provide comfort for visitorsand positive impact in the field of social and cultural and ensure the effective use of resources that affectthe field of globalization. But nevertheless see the development that has been compiled then need a goodplanning to achieve the purpose of development.In this study using qualitative research methods are descriptive. Informan research is head ofDepartemen Tourism and Culture of South-eastern Minahasa Regency, secretary of service, staff, head ofsub planning section, Visitors and the public; the total of number informants is 7 people. Data collection isby interview, observation and documentation techniques. On data analysis using descriptive qualitative datatechnique from Sugiono.Based on the results of research undertaken it can be concluded that still need to be in developmentplanning in nature tourism Aer Konde in village Wawali, Ratahan Districts. Because there is, still a lack offacilities to support the attractiveness of tourists who come in nature tour Aer Konde, for that existence ofdevelopment planning from each party related in development of existing tourism in Southern MinahasaRegency.From the results of these studies it can be suggested suggestion that is: (1) From related parties inthis development can better organize the development through environmental factors by ensuringcleanliness, in order to attract the attention of every tourist who come to visit. (2) It is expected that there iscooperation from the government, related communities and visitors in the tourist Aer Konde. (3)Stakeholders in development planning is expected so that the planning process can run well. (4) The needfor more extensive information, so that more visitors who come in tourist Aer Konde. (5) and more fundsare needed to support existing development plans at tourism sites in Southern Minahasa Regency.Keywords: Development, Planning, Tourism Sector.
PENGARUH KOMPETENSI KEPALA DESA TERHADAP KEBERHASILAN PEMBANGUNAN DESA DI DESA RANOLAMBOT KECAMATAN KAWANGKOAN BARAT KABUPATEN MINAHASA ONSU, CHAKLIN VANESA; TULUSAN, FEMMY; MAMBO, RULLY
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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This study aims to determine and analyze the magnitude of the leader of Village Head Competenceto the Success of Village Development in Ranolambot Village.The method that writer use in this research is quantitative method, is research method based onphilosophy of positivism, used for researcher on population or sample . The sampling technique used is asimple random sampling technique from research in Ranolambot Village of 55 people. Data analysistechniques used are simple linear regression analysis and simple correlation analysisBased on the analysis of Correlation Coefficient (r) = 0.812 while the coefficient of determination(r²) = 0.659. The result shows that the coefficient of determination is 65,9%. With these results can beexplained that the increase of Village Development Success in by Village Head Competency of 65.9% while34.1% is determined by other factors. Based on the results of the above research, the hypothesis put forwardcan be accepted that there is a degree of linkage and determination of power between the Village Head'sCompetence to the Successful Village Development in Ranolambot Village.Based on the results of significant tests obtained Fcount = 102.542 at a significant level of 0.05with degrees of freedom (df) = n - 2 = 53, then Ftabel 4.02. From the dat it is obtained that Fcount is greaterthan Ftable where Fcount 102.542> 4.02. Then Ha accepted and H0 rejected. This proves that there is asignificant amount of influence between the Village Head's Competence on the Success of VillageDevelopment in Ranolambot Village.Keywords: Village Head Competency, Successful Village Development
BUDAYA ORGANISASI MASYARAKAT DALAM PEMBANGUNAN RUMAH DI DESA MOLOMPAR DUA KECAMATAN TOMBATU TIMUR KABUPATEN MINAHASA TENGGARA RATUELA, FITRI; RORONG, ARIE JUNUS; PALAR, NOVIE ANDERS
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
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The organizational culture in Molompar Dua Village is called Mapalus. Culture mapalus inMolompar Dua Village one of which is mapalus house construction. Which where consisting of thirtymembers each member of the mapalus of house building must include building materials and labor. Themethod used is descriptive with qualitative approach. The informants in this study include the Village Headof Molompar Dua, Mapalus Board of House Construction, Member Mapalus House Construction, HostReceiver. Data collection techniques used in the form of interviews, observation and documentation. Dataanalysis is done by data collection, data reduction, data presentation, and conclusionThe results showed that the application of family values must always exist in maintaining togethernessin the mapalus of house construction, the implementation of deliberation and consensus must always putforward the common interest to accept any opinion and the results of the decision can not be disputed. theimplementation of deliberation and consensus in the chairman's house and can be in the guard hall.Cooperation is needed to achieve the goal of building the home mapalus. Unity and unity are important inthe developmental mapalus of the house because with the unity and unity all members can work together, tobuild and complete the homes of the recipient members of the housing mapalus.Suggestion given in this research is if always maintain the value of kinship, deliberation and consensus,cooperation, and unity mapalus development of house to reach organizational goals.Keywords: Organizational Culture, Community, Mapalus, House Construction

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