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Widya Cipta : Jurnal Sekretari dan Manajemen

widyacipta
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Published by Universitas Bina Sarana Informatika

ISSN : 25500805 EISSN : 25500791 DOI : -

Core Subject : Science, Social,

Decision Sciences, Operations Research & Management Social Sciences

Widyacipta: Jurnal Sekretari dan Manajemen dipublikasi mulai tahun 2017 dengan P-ISSN: 2550-0805 E-ISSN: 2550-0791 memuat tulisan ilmiah tentang gagasan konseptual, kajian, aplikasi teori, studi kepustakaan, dan hasil penelitian yang mempunyai fokus pada perkembangan manajemen, sosial, kesekretarisan, ekonomi, dan bisnis.

Arjuna Subject : -

Articles 12 Documents

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Search results for , issue "Vol 3, No 2 (2019): September 2019" : 12 Documents clear

Analisis Kepuasan Pelanggan Pada Cafe Kota Cinema Mall, Bekasi Kartika Yuliantari; Kus Daru Widayati
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Abstract - Banyak cara yang pengusaha lakukan agar usahanya tidak kalah bersaing dengan peluang usaha lainnya, sehingga masih bisa bertahan bahkan berkembang ditengah persaingan pasar yang semakin ramai Cafe di Kota Cinema Mall, Bekasi merupakan perusahaan yang bergerak di bidang jasa, Pelayanan kepada pelanggan merupakan hal yang penting dan harus diutamakan karena pelanggan menginginkan pelayanan yang dapat memuaskannya. permasalahan yang akan dibahas dan diteliti adalah analisis tingkat kepuasan pelanggan di Café dalam memilih produk pada saat menonton film di Kota Cinema Mall, Bekasi. Metode pengumpulan data yang digunakan dalam penelitian ini adalah metode Kualitatif dengan melakukan metode observasi, metode wawancara dan metode studi pustaka. Metode analisisnya berupa analisis kualitatif deskriptif. Analisis kepuasan pelanggan berdasarkan bauran pemasaran yang diteliti penulis berdasarkan produk, harga, saluran distribusi, promosi, bukti fisik, proses dan orang yaitu pelanggan menyatakan puas terhadap kebab yang sisajikan di Cafe di Kota Cinema Mall, Bekasi.

Analisis Kepuasan Kerja dan Motivasi Kerja Terhadap Disiplin Kerja Karyawan (Studi Kasus: Puskesmas Kadugede Kuningan Jawa Barat) Rani Kurniasari; Ikhsan Maulana
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Employees as human resources in the company need to be managed properly. By providing high job satisfaction, it is expected that employees will voluntarily work with good work discipline. This research was conducted to find out job satisfaction with employee work discipline at the Kadugede Kuningan Health Center, West Java. The author uses the SPSS (Statistical Product and Service Salutions) application to calculate the regression equation test, and ANOVA with an error rate of 5% or 0.05. The entire population as a sample is saturated sampling using a Likert Scale. Based on the calculation of 48 respondents on the distribution of the questionnaire, the correlation coefficient value of 0.482 means that job satisfaction and work motivation on work discipline have a strong influence. Job satisfaction and work motivation contributed 48.2% to the occurrence of work discipline, and 51.8% was influenced by other variables outside this study. The results of the regression equation Y Y = 10.068 + 0.526X1 + 0.257X2 + e. If X = 0, the value of work discipline is 10,068 or without being influenced by job satisfaction and work motivation. Keywords: Job satisfaction, Work motivation, Work discipline

Kinerja Call Center 108 Dalam Memberikan Informasi Di PT Infomedia Bandung Dewi Untari; Muhammad Faizal
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

The purpose of this study was to study the achievement of 108 call centers in providing information. This study uses a type of research Descriptive research using qualitative data collected rather than data, passing data that can be obtained from observations, field records and interviews. the results of the study regarding Call Center Performance 108 in providing information. Call Center 108 has an important role for its users to get telephone numbers throughout Indonesia and information about Telkom services, because Call Center 108 is the only Telkom telephone number information service provider in Indonesia. the call center agent's 108 performance is quite good, this can be seen from the average agent performance table, but there are still some agents who have not yet obtained the predetermined value which is 100 that has been determined in the service parameters of PT. Infomedia Nusantara.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (ORANG TUA MURID TAAM AISYAH BANDUNG) Wendy Muliadi; Muhammad Irsyad Raspati
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

The purpose of this study was to determine service quality, customer satisfaction, and to determine its influence on service quality on customer satisfaction, and to determine the importance of service quality to customer satisfaction at Taam Aisyah. The research method used is descriptive analysis method and associative analysis. The data used are primary data and secondary data, by making observations and giving questionnaires to respondents. The sampling technique in this study was a census technique questionnaire. The sample in this study amounted to 33 respondents. This study proves that the service quality received at Taam Aisyah is in very good condition with an achievement level of 141.84 expected service quality is in very good condition with an achievement rate of 145.78 with an increase in the Spearman Rating ranking which can amount to ρ = (+) 0.728 positive results if the quality of service is good then satisfaction will increase, based on Champion criteria is strong enough, service quality is only able to increase by 52.99% on customer satisfaction.

Implementasi Penerapan Motivasi Kerja dan Kinerja Karyawan Terhadap Peningkatan Produktifitas Kerja Nurvi Oktiani; Etika Sabariah; Saridawati Saridawati; Priska Caroline
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Peningkatan produktifitas kerja merupakan salah satu tujuan yang sangat penting bagi organisasi dengan adanya peningkatan produktifitas akan memberikan keuntungan bagi organisasi, produktivitas kerja dapat diupayakan dengan pengelolaan organisasi dengan mampu mengadopsi secara positif dari proses penilaian kinerja yang meliputi teknik motivasi untuk meningkatkan moralitas karyawan, metode yang digunakan dalam penelitian ini adalah dengan Desain penelitian dilakukan secara kuantitatif dengan teknik pengambilan sampling non probability sampling, melalui sampling purposive, Teknik analisis Regresi Linear berganda, adapun dalam penelitian ini dilakukan pengujian asumsi klasik yang terdiri dari uji reliabilitas, uji validitas, uji Normalitas, Uji Multikolinearitas, uji heteroskedasitas, Uji Autokorelasi, uji regresi partial dan uji regresi linear, jumlah sample dalam penelitian ini berjumlah 80 orang yang merupakan karyawan dari hasil penelitian diperoleh bahwa terdapat hubungan dan pengaruh antara motivasi kerja dan kinerja karyawan terhadap produktifitas kerja, dari hasil penelitian juga dinyatakan bahwa variabel motivasi kerja merupakan faktor yang dominan dan signifikan dalam menentukan produktifitas kerja., oleh sebab itu perusahaan dapat melakukan pengelolaan pemberian kompensasi, memperhatikan lingkungan kerja, kebebasan dalam memberikan Ide- ide dan gagasan baru, kebebasan dalam memberikan kritik dan saran, membangun atau meningkatkan serta kamampuan dan keahlian, peningkatan Prestasi Kerja karyawan dengan memberikan peluang atau jalan karir (path way) , mendidik kemandirian karyawan, serta memberikan kebebasan bagi karyawan untuk lebih berinovasi dan memberikan gagasan baru agar dapat meningkatkan produktifitas kerja

PERILAKU CYBERLOAFING DITINJAU DARI PSYCHOLOGICAL CAPITAL DAN ADVERSITY QUOTIENT Devy Sofyanty
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Abstract- Cyberloafing is the behavior of employees who use corporate or private internet for purposes that have nothing to do with work and are carried out during office hours. Assessing cyberloafing behavior in companies, institutions or organizations is important to minimize or even eliminate the factors that cause cyberloafing behavior. This study aims to examine and analyze empirically the influence of psychological capital and adversity quotient on cyberloafing behavior. The research method uses quantitative methods while the data collection technique is done through interviews and questionnaires, while the sampling technique used in this study uses purposive sampling technique. The subjects in this study were 150 employees in the Ministry of Energy and Mineral Resources of the Republic of Indonesia. Data were analyzed using multiple linear regression. Based on the results of the analysis, the following findings were obtained: (1) simultaneously psychological capital and adversity quotient negative and significant impact on cyberloafing behavior, (2) partially psychological capital negative and significant impact on cyberloafing behavior, (3) partially adversity quotient negative and significant impact on cyberloafing behavior. Keywords: Psychological Capital, Adversity Quotient, Cyberloafing Behavior

Kualitas Pelayanan Pemasangan Listrik Prabayar Pada PT. PLN (Persero) Area Pelayanan Banyumanik Semarang Dini Setyorini
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Abstract – It cannot be denied that at present the public service is a concern of the public. Ordinary public service come from agencies that serve the community for the needs of every community. This study aims to determine quality of service for prepaid electricity installation at PT. PLN (Persero) Banyumanik Semarang service area. Analysis of the data used is a score interpretation (IS) obtained from respondents. Respondents numbered 80 people using purposive sampling. While to complete this research, the author also uses secondary data obtained from various existing sources. Based on the results of the research conducted it can be concluded that the dimensions that show service quality include tangibles ( direct evidence), reliability, responsiveness, assurance and emphaty show a strong interpretation where customers feel satisfied with the quality service of PT. PLN (Persero) Banyumanik Semarang service area.Key words : quality, service, satisfaction

Pengaruh Bauran Pemasaran Jasa dan Citra Merek terhadap Reputasi Penyelenggara Jasa Pendidikan lady diana warpindyastuti
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Marketing strategy is needed in any business, no exception in the business of education. But for marketing public schools and school image is needed to shape the reputation of the school so that parents are interested in sending their children to the state school. Madrasah Ibtidaiyah Negeri 18 Jakarta also attaches importance to the Service Marketing Mix and Brand Image to build its reputation. So the purpose of this research is to find out how big the influence of Service Marketing Mix and Brand Image both separately (partial) and jointly (simultaneously) on the Reputation of Educational Service Providers in Madrasah Ibtidaiyah Negeri 18 Jakarta. This study uses a quantitative method with a questionnaire of 83 samples from 480 parents of students at Madrasah Ibtidaiyah Negeri 18 Jakarta. Then, the regression equation formula is determined after the validity test, reliability test, normality test, multicollinearity test, heterokedastisitas, and correlation test on each questionnaire results and scores for both the dependent variable and the independent variable. The results showed that the Marketing Mix of Services and Brand Image both separately and together significantly affected the Reputation of Providers of Educational Services in Jakarta 18 Madrasah Ibtidaiyah with 99% accuracy.

Peran Media Sosial Sebagai Upaya Pemasaran Bisnis Online Shop Pada Online Shop Antler MakeUp - @antler.makeup Rusdiono Rusdiono
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

The purpose of this study was to study the Role of Social Media as an Online Store Business Marketing Effort. This study used a descriptive type of research using qualitative. The research subject is the Online Shop Seller Antler MakeUp which provides information about facts or opinions. @ Antler.makeup on Instagram, @ antler. Make your own selling MakeUp with famous brands not Original but have original grade or really like the original makeup. What attracts the attention of this research is that social media from @antlermakeup is very thematic and neat, this is one of the factors that will influence interested people from online shopping to buy through social media. What's more interesting in Antler MakeUp is always reviewing merchandise in detail in the form of videos or photos on Insta-story, a good form of marketing done by Antler Makeup is to write clearly in the bio description. Viewed from social media @ antler. Using Instagram proved that social media is now very proven in making online shops. However, online social media stores must be very well organized, have an interesting and consistent theme to attract customers to buy goods at online stores. Online business, indeed much easier and cheaper compared to ordinary stores, in terms of business capital, most of the funds can be settled. Keywords: Internet, Social Media, Social Media Marketing, Online Stores,

Analisis Pelaksanaan Pencatatan Petty Cash (Kas Kecil) Pada PT MNI Entertainment Jakarta Pusat Eulin Karlina; Fajri Ariandi; Siti Dedeh Humaeroh; Rini Martiwi
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Each company must have a cash section formed, and the cash portion will be assisted by a petty cash section signed by the petty cash implementation officer and related functions to assist operational performance directly. transactions that occur are not very complicated, but must carry out management properly and thoroughly based on the operating procedures of the existing company. For this reason, the author tries to make a final assignment regarding the recording of petty cash at PT MNI Entertainment, Central Jakarta. The method used in this study is to use a qualitative descriptive method with data collection techniques through observation, interviews and documentation. The registration of petty cash at PT MNI Entertainment Central Jakarta is by using the imperst method, which in this method the determination of the amount of petty cash funds is always fixed in the period. In the implementation of the Petty Cash there are implementation procedures and several records that are applied to carry out operational activities such as the establishment of a petty cash fund, and refill petty cash funds.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Agus Junaidi

Contact Email agus.asj@bsi.ac.id

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Journal Mail Official jurnal.widyacipta@bsi.ac.id

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Location Kota adm. jakarta barat, Dki jakarta INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Agus Junaidi

Contact Email
agus.asj@bsi.ac.id

Phone
-

Journal Mail Official
jurnal.widyacipta@bsi.ac.id

Editorial Address
-

Location
Kota adm. jakarta barat,

Dki jakarta

INDONESIA