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Nurfitriany Fakhri
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Fakultas Psikologi Universitas Negeri Makassar Gedung BM Lantai 2 Kampus Gunungsari Baru, Jalan A.P. Pettarani, Makassar 90222.
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Jurnal Psikologi Talenta
Published by Universitas Negeri Makassar
ISSN : 24608750     EISSN : 26151731     DOI : https://doi.org/10.26858/talenta
Core Subject : Humanities,
Humanities
urnal Psikologi Talenta (Talenta Psychology Journal) is an open journal system that uses a peer-reviewed system in the journals, with e-ISSN: 2615-1731 and p-ISSN: 2460-8750 published by the Faculty of Psychology, Makassar State University. Jurnal Psikologi Talenta is an Open-Access journal and published twice a year every March and September. Articles/Journals published with aims and scope around: (1) psychology of organizational behavior; (2) entrepreneurship; (3) positive psychology; (4) human developmental dynamics; (5) values and character education; (6) family and community resilience; (7) Indigenous Psychology; and (8) psychology of peace.
Arjuna Subject : Psikologi - Psikologi (Lain-Lain)
Articles 12 Documents
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Search results for , issue "Vol 10, No 2 (2025)" : 12 Documents clear
Customer Service Orientation and Organizational Citizenship Behavior: Insights from Civil Servants and Corporate Employees Bakar, Resekiani Mas; Burhanuddin, arinil Hidayah; Lukman, Lukman; Syam, Rahmawaty
Jurnal Psikologi TALENTA Vol 10, No 2 (2025)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/talenta.v10i2.71722

Abstract

This study offers a novel contribution by exploring the role of customer service orientation in enhancing organizational citizenship behavior (OCB) through a comparative analysis between civil servants and private sector employees. The objective is to address a gap in existing literature concerning the differential effects of extra-role behaviors on service delivery across these sectors. The research also explores how customer service orientation influences OCB. Data were collected from 346 employees, comprising public-sector civil servants and their private-sector counterparts, utilizing the customer service orientation and organizational citizenship behavior scales as the primary measurement instruments. Findings reveal that customer service orientation significantly predicts OCB. Notably, while the conscientiousness dimension of OCB shows no significant difference between civil servants and private sector employees, overall OCB and customer service orientation exhibit distinct patterns between the two groups. In particular, private sector employees demonstrate a higher propensity towards extra-role behaviors closely linked to enhanced service delivery. Conversely, for optimal service provision in the public sector, civil servants must adopt and internalize the principles of BerAKHLAK, with a specific emphasis on service orientation. This study underscores the role of organizational citizenship behaviors in defining service quality across public and private sectors.
Pemikiran Bunuh Diri: Studi Fenomenologi pada Remaja Perempuan di Kabupaten Tana Toraja Nugraha, El-Shaddai; Zainuddin, Kurniati; Kusuma, Perdana
Jurnal Psikologi TALENTA Vol 10, No 2 (2025)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/talenta.v10i2.72236

Abstract

Suicide is one of the biggest causes of death in teenagers, especially in Tana Toraja Regency. Suicide can occur due to previous suicidal thoughts. Suicidal thoughts are a desire to die that has not been accompanied by concrete action. Even though it is not accompanied by concrete action, it still needs to be given special attention so that it does not develop into a suicide attempt. This research aims to find out what the experience of having suicidal thoughts is and how suicidal thoughts are described in adolescent girls in Tana Toraja Regency. This research uses a qualitative method with a phenomenological approach. The respondents in this study were 3 people aged 17, 18 and 21 years. Data collection techniques used semi-structured interviews. The results of data analysis show that respondents' thoughts of suicide are based on different experiences, such as the death of parents, parental quarrels, violence in the family, and the influence of posts about suicide on social media. The feelings that respondents felt when they had suicidal thoughts were despair, loss of motivation and enthusiasm. The frequency of suicidal thoughts among respondents also varied, ranging from lasting for weeks, months, or even years. Respondents' descriptions of suicidal thoughts included cutting their veins, hanging themselves, and consuming dangerous chemicals. The description of suicidal thoughts was inspired by social media, suicide incidents in the neighborhood, and a family member's history of suicide attempts. The implication of this research is that it can be a reference for taking preventive action for teenagers who have suicidal thoughts so that they do not develop into suicide attempts, especially for teenage girls.

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