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International Research Journal of Business Studies (E-Journal)
Published by Prasetiya Mulya Publishing
ISSN : 20896271     EISSN : 23384565     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
International Research Journal of Business Studies (IRJBS), with registered number ISSN 2089-6271 (Print) and ISSN 2338-4565 (Online), is an open access and peer-reviewed scientific journal published by Prasetiya Mulya Publishing, Universitas Prasetiya Mulya. IRJBS published three times a year (December-March, April-July, and August-November).
Arjuna Subject : -
Articles 443 Documents
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Business Process Reengineering of Sustainable Teak Forest at Agroforestry Industry Alkaff, Muhammad; Marimin, Marimin; Arkeman, Yandra; Sukardi, Sukardi; Purnomo, Herry
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 9, No 3 (2016): December 2016 - March 2017
Publisher : Universitas Prasetiya Mulya

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Abstract

The Effect Of Customer Value On Behavioral Intentions In Tourism Industry Wahyuningsih, Wahyuningsih
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 5, No 1 (2012): April-July 2012
Publisher : Universitas Prasetiya Mulya

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Abstract

The Loyalty Model of Private University Student Eva Z. Yusuf, Leonnard Leonnard, Heny K.S Daryanto, Dadang Sukandar,
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 7, No 1 (2014): April-July 2014
Publisher : Universitas Prasetiya Mulya

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Abstract

Keragaman Identitas dalam Komunitas Konsumen Ardianto, Eka
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 1, No 1 (2008): May 2008
Publisher : Universitas Prasetiya Mulya

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Abstract

The Interaction between Human and Organizational Capital in Strategic Human Resource Management Junita, Audia
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 9, No 1 (2016): April - July 2016
Publisher : Universitas Prasetiya Mulya

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Abstract

Hubungan Emotional Quotient, Intelectual Quotient Dan Spiritual Quotient Dengan Entrepreneur's Performance Sebuah Studi Kasus Wirausaha Muttaqiyathun, Ani
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 2, No 3 (2009): December 2009-March 2010
Publisher : Universitas Prasetiya Mulya

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Abstract

Strategy Increasing Entrepreneurship Interest to Post Migrant Workers through Training and Giving of Capital Busro, Muhammad
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 10, No 3 (2017): December 2017-March 2018
Publisher : Universitas Prasetiya Mulya

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Abstract

Service Recovery and Its Effect on Students’ Satisfaction, Trust, and WOM Communication Harsono, Soni
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 11, No 2 (2018): August-November 2018
Publisher : Universitas Prasetiya Mulya

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Abstract

This study aims to examine the effect of service recovery, using distributive justice, procedural justice, and interactional justice approaches, on students’ satisfaction, trust, and WOM at excellent, flagship and non-flagship private universities in East Java, Indonesia. A total of 240 students participated in this study. Sampling was conducted using convenience sampling technique. Data analysis was done using regression assisted by SPSS and WarpPLS program. The results of this study provide university managers understanding that the low bargaining position perceived by the students has an impact on various aspects of teaching and learning process which eventually leads to the levels of students’ satisfaction, trust, and WOM. This study also suggests what should be done in the service recovery policy made by each university to increase the students’ satisfaction, trust, and positive WOM.Keywords:  Service recovery, Satisfaction, Trust and Word of mouth (WOM) https://doi.org/10.21632/irjbs.11.2.93-112
Corporate Finance and Firm Value in the Indonesian Manufacturing Companies Handriani, Eka; Robiyanto, Robiyanto
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 11, No 2 (2018): August-November 2018
Publisher : Universitas Prasetiya Mulya

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Abstract

Herding Behavior in Indonesian Investors Fransiska, Maria; Sumani, Sumani; Pangestu, Stevanus
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 11, No 2 (2018): August-November 2018
Publisher : Universitas Prasetiya Mulya

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Abstract

Page 12 of 45 | Total Record : 443

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