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INDONESIA
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
Published by Universitas Gadjah Mada
ISSN : 20888139     EISSN : 24432946     DOI : -
Core Subject : Health,
Health Professions Medicine & Pharmacology Public Health
JMPF is the first open access journal in Indonesia specialized in both research of pharmaceutical management and pharmacy practice. Articles submitted in JMPF are peer reviewed, we accept review articles and original research articles with no submission/publication fees. JMPF receives manuscripts in both English (preferably) and Indonesian Language (Bahasa Indonesia) with abstracts in bilingual, both Indonesian and English. JMPF is also open for various fields such as pharmaceutical management, pharmacoeconomics, pharmacoepidemiology, clinical pharmacy, community pharmacy, social pharmacy, pharmaceutical marketing, goverment policies related to pharmacy, and pharmaceutical care.
Arjuna Subject : -
Articles 10 Documents
 1 
Search results for , issue "Vol 1, No 2" : 10 Documents clear
FACTORS THAT INFLUENCE THE LEVEL OF COMPLIANCE WITH ARV IN PEOPLE WITH HIV / AIDS AT GENERAL HOSPITAL TUGUREJO AND PANTI WILASA CITARUM HOSPITAL SEMARANG Risha Fillah Fithria; Achmad Purnomo; zullies Ikawati
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.41

Abstract

Cases of HIV (Human Immunodeficiency Virus)/AIDS (Acquired Immune Deficiency Syndrome) in Indonesiahas increased. Overall, the city of Semarang is ranked first the number of cases of HIV/AIDS in Central Java. Anincreasing number of HIV cases is significant and increasing number of HIV sufferers turn to enter the stage ofAIDS may be caused due to poor adherence in the treatment of ARV (Anti Retro Viral). This study aims to determinethe factors that influence the level of compliance with ARV treatment significantly in people living with HIV at RSUDTugurejo Semarang and RSU Panti Wilasa Citarum Semarang. This research is a non experimental cross sectional study design. Data was collected using questionnaires,monthly drug card, and patient medical records. The data were analyzed statistically using the method of simple correlation (bivariate correlation), ie, Kendall's tau-b.Research found 34 people of respondents who have the level of compliance with ARV treatment >95%, 10people of 90-95%, and 5 people of 80-89%. Factors that influence the level of compliance with ARV treatmentsignificantly in people living with HIV at RSUD Tugurejo Semarang and RSU Panti Wilasa Citarum Semarang is afactor of patients is age (p=0.018), complaints (hallucinations, diarrhea, decreased appetite (p=0.049)), depression(p=0.049), saturated length of treatment (p=0.007), and the fear of bad outlook of people around (p=0.002), felt hishealth condition worsened (p=0.005); factor of opportunistic infection is the number of drugs taken more andmore and feel conditions are getting worse (p=0.049); resistance factor is the distance from home to hospital(p=0.001), transport equipment difficult (p=0.019), transport costs are not affordable (p=0.006); and health servicefactor is support health workers (p=0.002). Keywords: HIV/AIDS, adherence, RSUD Tugurejo, RSU Panti Wilasa Citarum
COST ANALYSIS OF CHRONIC KIDNEY DISEASE TREATMENT INPATIENT AS CONSIDERATION DETERMINATION IN HEALTH FINANCING BASED ON INA-DRG IN Dr MOEWARDI HOSPITAL Fina Ratih Wira Putri Fitri Yani; Ali Ghufron Mukti; Riswaka Sudjaswadi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.32

Abstract

Application of INA-DRG (Indonesian Diagnosis Related Group) system for class III of Jamkesmas’s patientsin the hospital has the objective to health services become more effective and efficient both in terms of treatmentand cost planning. The research objective was to analyze the cost of care of patients with Chronic Renal Disease(CRD), find out the relationship between patient factors, concomitant diseases and length of stay with the cost oftreatment and know the difference between the average cost of treatment of CRD according Dr Moewardi Hospital’s tariff and INA –DRG’s package tariff.The study was descriptive and using retrospective data. The subject is limited on class III of Jamkesmas’s patientwith the same period. Variables include demographic characteristics, concomitant diseases, length of stay, costs oftreatment (direct medical costs and direct non-medical costs), and outcome. Analysis data were done with crosstaband linear regression analysis. Result of the research shown that the average cost of treatment chronic renal disease based on Dr Moewardihospital’s tariff on the severity 1st is Rp. 2,870,300 ± Rp 1,634,320, severity 2nd is Rp. 3,659,200 ± Rp. 3,537,470and severity 3rd is Rp. 1,130,690 ± Rp 1,399,252. Average real LOS patient on the severity 1st is 7,00 days, severity2nd is 8.57 days and the severity 3rd is 7.80 days. There was no relationship between patient characteristics andconcomitant diseases with the cost of treatment in hospital, while the length of stay had a relationship withthe cost of treatment. Average treatment costs in chronic kidney failure severity1st, 2nd and 3rd lower than the tariff package INA-DRG, while the average difference in the real LOS, and average LOS INA-DRG severity levels only occurred in three. Keyword : INA-DRG, Chronic Renal Disease, Jamkesmas
DRUG MANAGEMENT ANALYSIS IN PHARMACY DEPARTEMENT OF PKU MUHAMMADIYAH TEMANGGUNG HOSPITAL IN PERIOD 2006, 2007, AND 2008 Akhmad Fakhriadi; Marchaban Marchaban; Dwi Pudjaningsih
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.37

Abstract

Drug management cycle consist of selection, procurement, distribution, and use. Its inefficiency can induce badcondition for medical, social and economical aspect. The preliminary observation in Pharmacy Departement of PKUMuhammadiyah Temanggung Hospital, showed that it was found some problems in its drug management cycle.Therefore, it needs investigation to fix drug management cycle and its management support in the departement. The study was aimed to know the profile of drug management efficiency and its management support in Pharmacy Departement of PKU Muhammadiyah Temanggung Hospital in 2006, 2007 and 2008 repectively. This study was conducted by a descriptive observational design using retrospective and concurrent analysis. Qualitative and quantitative data was obtained as well as interview data from relevance department. Efficiency in allof drug management stages were measured using indicators from WHO, Pudjaningsih, and Health Department, thencompared with the the best result of different researches. The result showed that in selection, availability adjustment of drug with NEDL (National Essential Drug List) item is inefficient. Procurement, inefficient yet in frequency of drug purchasing, and sum of item of drug supplied;whereas it was efficient in drug funding allocation, and delay in invoice payment. For distribution, it has notefficient yet in accuracy of stock card and percentage of expired drug in 2008; whereas value of TOR was efficient.Use,it has not efficient yet in average number of drugs per encounter for inpatient in 2007 and in 2008; percentageof prescribing in generic name for inpatient and outpatient; percentage of antibiotic encounters for outpatient;percentage of injection encounters for inpatient and outpatient; percentage of drug prescribed from hospital drug list for inpatient and outpatient; and percentage of drugs dispensed for inpatient, but it was efficient for averagenumber of drugs per encounter for inpatient in 2006 and outpatient; percentage of antibiotic encounters for inpatient; average dispensing time; percentage of drugs dispensed for outpatient; and percentage of drugs actually labeled foroutpatient. Observation result for management supports showed that the pharmacy department had not build itsvision and mission yet; the positions of pharmacy department was as revenue center for the hospital; The informationmanagement in pharmacy department had been computerized; and there were actions to improve the quality of human resources in pharmacy department. Keywords: Drug management, indicator, efficiency, hospital’s pharmacy departement.
IMPORTANCE- PERFORMANCE ANALYSIS IN PHARMACY DEPARTEMENT OF PKU MUHAMMADIYYAH HOSPITAL, BANTUL (ACCORDING TO OUTPATIENTS PERCEPTION) Yenita Malasari; Ibnu Gholib Gandjar; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.33

Abstract

Hospitals which are engaged in services, not only serve the sick people but must also consider aspects of customerssatisfaction. This research aims to determine whether it is the characteristic of patient that causing significant differenceon their satisfaction, to determine service attribute which require attention in order to service improvement towardscustomers, and to determine the gap between service quality with patient satisfaction in Pharmacy Department PKU Muhammadiyah Bantul hospital from the dimensions of SERVQUAL: reliability, responsiveness, assurance, empathy, and tangible.The research was designed by non experimental methods. Samples of this research are customers or families ofpatiens or outpatients taking drug at Pharmacy Department PKU Muhammadiyah Bantul hospital. Conveniencesampling is used as sampling method with number of samples 100 persons. Questioners are used as data collectionmethod taken on August 2009.The results showed that there is no significant difference between patient characteristic on patient satisfactionin Pharmacy Department PKU Muhammadiyah Bantul hospital. Attributes that become top priority to improvingservice quality are the friendliness and courtesy of employee, quick to follow up issues, and availability of thenumber and types of drugs. There are gaps in most of the service quality attributes in Pharmacy Department PKUMuhammadiyah Bantul hospital. The biggest gap is drug delivery information, employee knowledge, and patienslead time. Key words: Service quality, satisfaction, SERVQUAL dimensions, pharmacy department PKU Muhammadiyah Bantul Hospital
THE ROLE OF INDONESIAN PHARMACIST ASSOCIATION ON THE IMPLEMENTATION OF PHARMATEUTICAL SERVICES STANDARD IN PHARMACY IN DIY Ankie Aulia Rachmandani; Sampurno Sampurno; Achmad Purnomo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.38

Abstract

The public guidance of pharmaceutical services policy standard has been provided by the government throughIndonesian Health Ministrial Decree No. 1027/Menkes/SK/IX/2004. This policy, however, i still unimplementedyet, and seems need to be further evaluated. Study on the role of Indonesian Pharmacist Association (IAI) on theImplementation of pharmaceutical services standard in the pharmacy of DIY region was conducted. The study aimsto explore the IAI effort in implementing the government policy in DIY region, including services, learning andprotection. An explorative descriptive research was carried out. The data were collected through observation using passiveparticipatory model, indepth interview to the management of IAI and chemist management in DIY region. A total of17 respondents, covering chairman and secretary of DIY IAI, pharmacist and chemist management were interviewed.Triangulation was also conducted to pharmacist which manage the chemists.The study results show for service role, the policy level IAI seeks to play its role by issuing movement “NoPharmacist No Service”, but the operational level this movement has not been as expected. The protection role, IAIseeks advocacy function by providing protection to its members. In contrast the networking function has not beenable to lift the pharmacist image in society. For learning role, continuing professional education activities must be continuously conducted with some notification for improvement. The awareness of pharmacist in improving theircompetency should be increased through improvement of accountability of IAI. Key words: Indonesian Health Ministrial Decree No. 1027, IAI, pharmaceutical services policy
ANALYSIS OF COSTUMER PERCEPTION ABOUT IMPLEMENTATION OF ISO 9001 : 2000 AT PKU MUHAMMADIYAH HOSPITAL, BANTUL Cahyani Hijriafitri; Marchaban Marchaban; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.34

Abstract

ISO 9001:2000 is a standard quality management system that focus on processes and customers, since Februari2008 ISO 9001:2000 have been applied in RSU PKU Muhammadiyah Bantul. The aims of this study are to analyzethe increasing level of internal customer satisfaction before and after ISO 9001:2000 and also to measure the patient’ssatisfaction level to find out whether the patients feel satisfied with the service given by inpatient installation afterapplying ISO 9001:2000. The study was done by using analytic cross-sectional method. Data were collected using total sampling method as many as 377 internal customer for internal customer satisfaction questionnaire, while questionnaire of patient’ssatisfaction level used purposive sampling method as many as 69 respondent. As the result, there was an increasing of internal customer satisfaction proved by the difference of averagebetween before implementing ISO as much as 52,48 and about 72,68 after implementing ISO. There is also showedthat found gap between service quality with patient satisfaction and the sequence of gap is responsiveness that isfollowed reliability, empathy, assurance, and tangibles dimension. Keyword : ISO 9001:2000, internal customer satisfaction, importance - performance analysis, ServQual
THE INFLUENCE OF PERCEPTION ABOUT PRODUCT ADVERTORIAL IN NEWSPAPER TOWARD CONSUMER ATTITUDE Rika Melati; Basu Swastha Dharmmestha
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.39

Abstract

The purpose of this research is to analysis the influence of perception about health product advertorial towardconsumer attitude. Advertorial is advertising looks like news as its editorial format. The purpose of advertising is toinfluence consumer buying behavior. Consumer attitude is one of predictor to determine consumer behavior.Method of this research is survey which GMU student that have read advertorial of healt product in newspaperas population. Method of sampling use purposive sampling. There are 3 variables in this research: perception of health product advertorial as independent variable while cognitive and affective response as dependent variables. All variables are measured using Likert scale. The primary data collected using questionnaires that given to 170respondents. Validity and reliability of research instrument were tested using Confirmatory Factor Analysis andAlpha Cronbach’s. All hypotheses tested by using Linear Regression. The finding of this research shown that perception of health product advertorial significantly influence cognitiveand affective of consumer response . The influence perception of health product advertorial toward cognitive responseof GMU student that read newpaper is 21,3% and the influence of health product advertorial toward affective responseof GMU student that read newspaper is 8,7%. Another factors estimated influencing attitude toward the advertorialare individual education, attitude toward the brand previously, dan level of individual involvement. Keyword: Advertorial, attitude, perception, student of Gadjah Mada University
DIFFERENCE IN OUTPATIENT’S EXPECTATION AND PERCEPTION TOWARD PHARMACY SERVICE OF RSUP DR. SARDJITO YOGYAKARTA AND RUMAH SAKIT BETHESDA YOGYAKARTA. Ni Putu Udayana Antari; Achmad Purnomo; Sumarni Sumarni
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.35

Abstract

Pharmacy unit should always strive to satisfy patient by giving excellent pharmacy services so that thepatient become loyal and at the same time hospital’s income increases. Patient’s expectation toward governmenthospital’s services should differ with private hospital’s service. Research is carried out with ServQual method (Parasuraman et al, 1985) through the distribution of expectation and perception questionnaire to self paid outpatient or the family members in RSUP Dr. Sardjito and Rumah SakitBethesda. Patient’s satisfaction is seen from the gap or the ServQual score. Positive score shows respondent is verysatisfied, zero score shows respondent is satisfied, and negative score shows respondent is not satisfied. Difference inpatient’s expectation is analyzed using Kruskal-Wallis test and Mann Whitney test.ServQual score shows negative value for RSUP Dr. Sardjito and Rumah Sakit Bethesda in all dimensions of thetotal score for each of the dimensions. If expectation pattern at each hospital is compared, patient’s expectation inRSUP Dr. Sardjito is highest of assurance dimension and reliability, second at tangible and responsiveness dimension, and third (the lowest) a empathy dimension. Patient expectation of Rumah Sakit Bethesda is highest at assurance dimension, the other four dimensions (tangible, empathy, reliability, and responsiveness) is at the same level afterassurance. Total patient’s expectation of RSUP Dr. Sardjito and Rumah Sakit Bethesda is not difference significantly.Patient’s expectation for each dimension shows difference at empathy and reliability dimension. Key Word : patient’s satisfaction, patient expectation, RSUP Dr. Sardjito, Rumah Sakit Bethesda
SATISFACTION LEVEL ANALYSIS TOWARDS QUALITY SERVICE OF PHARMACY INSTALLATION IN SETJONEGORO HOSPITAL WONOSOBO Tiyas Putri Nughaheni; Achmad Purnomo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.40

Abstract

In order to face globalization, hospital as an institution that specializes in health services should pay moreattention to aspects of satisfaction for service users or patients. The vision of this study is to know the quality ofservice, the gap between expected service quality of patients with perceived service quality, and to know prioritasimprovement servqual dimensions that must be done to increase customer satisfaction according to customerinterests.This research is descriptive case study research. Respondents in this study were the customer of IFRJ Setjonegoro Wonosobo hospitals, as many as 120 patients. Respondents consisted of 30 general patients, 30 Askes patients, 30Jamsostek patients and 30 Jamkesmas patients. Data were analyzed using weighted SERVQUAL model Cronin and Taylor, gap analysis and important performance analysis.The results of this study indicate that the quality of care in Pharmacy Departement Setjonegoro Wonosobohospitals already has satisfy the external customer, among in general patient services, Askes patients, Jamsostekpatients andJamkesmas patients. The biggest gap according to the General largest on assurance dimension, while according to the Askes and Jamsostek patient is the dimension of responsiveness, according to Jamkesmaspatients are at the tangible dimension. According to important-performance matrix in Quadrant I (priority)is the dimension of responsiveness (patient Askes), tangible dimensions (Jamsostek and Jamkesmas patients),Quadrant II (sustained performance) is a tangible dimension, responsiveness and assurance (General patients),tangible dimension , reliability and assurance (Askes patients), assurance and responsiveness dimensions (patientJamsostek), and the dimensions of responsiveness (patient Jamkesmas), Quadrant III (low priority) is the dimension of empathy (General patients and patients Askes), Quadrant IV (excessive service) is the dimension of reliability (General patients), dimensions of reliability and empathy (Jamsostek patients), and the dimensions reliability,assurance and empathy (Jamkesmas patients). Keywords: Quality of Service, Gap, Important-Performance Analysis.
THE INFLUENCE OF LOCAL AND FOREIGN ENDORSERS’ CREDIBILITY AND ATTRACTIVENESS IN COSMETICS ADVERTISEMENTS ON CONSUMER PERCEPTIONS AND PURCHASE DECISIONS Mu’min Gozali; Achmad Fudholi; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.36

Abstract

Endorser used on product advertising is ordinary thing on marketing. Developments in the flow of informationand technology have caused consumers to be increasingly selective in their choice of products. This fact hasstimulated companies to be more sensitive to consumer demand. Advertising is one of the promotional activitiesused as a medium for conveying a message to shape consumers’ attitudes. This research was conducted to measurethe influence of local and foreign endorsers’ credibility and attractiveness on consumer perceptions and purchase decisions, and to look into the difference between the use of local endorsers and the use of foreign endorsers in their influence on consumer perceptions and purchase decisions. This was an experimental research carried out in two phases, i.e. exploratory analysis and confirmatory analysis using a cross-sectional approach. The researchinstruments employed were samples of advertisements and questionnaires. The research subjects comprised130 respondents each for local and foreign endorsers. The data were analyzed using simple regression and anindependent t-test with SPSS 11.5 for windows. The research results showed that the ability of local endorsers’credibility and attractiveness to predict the consumer perceptions variable was 16.4%, their ability to predict consumerpurchase decisions was 11.3%. The ability of foreign endorsers’ credibility and attractiveness to predict the consumerperceptions variable was 30.1%, and their ability predict consumer purchase decisions was 37.4%. After a comparison was made using an independent sample t-test, it was found that consumer perceptions of advertisements with localendorsers were lower than consumer perceptions of advertisements with foreign endorsers, and consumer purchasedecisions on products advertised with local endorsers were fewer than consumer purchase decisions on productsadvertised with foreign endorsers. Keywords : advertisements, endorsers’ credibility, endorsers’ attractiveness

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