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INDONESIA
JURNAL MANAJEMEN BISNIS
Published by Universitas Muslim Indonesia
ISSN : 20887086     EISSN : 26211971     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen, Bisnis pertama kali diterbitkan pada tahun 2014. Jurnal Manajemen Bisnis adalah jurnal ilmiah yang memuat artikel-artikel studi baik empiris maupun konseptual yang berkaitan dengan Keuangan, Pemasaran, Sumberdaya Manusia, Operasional, Strategi, Sistem Informasi , e-Business dan Etika Bisnis berdasarkan kearifan lokal. Jurnal Manajemen Bisnis telah memperoleh ISSN Cetak dan ISSN Online yang dikeluarkan oleh Lembaga Ilmu Pengetahuan Indonesia (LIPI).
Arjuna Subject : -
Articles 106 Documents
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Search results for , issue "Vol. 11 No. 2 (2024): September" : 106 Documents clear
The Influence of E-Servicescape, E-Trust, and E-Service Quality on Customer Satisfaction on the E-Commerce: (Study of Shopee Users in Surabaya City) Safira, Shahna Naila; Nirawati, Lia
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.920

Abstract

Technological advances have led to the emergence of the internet network, transforming business transactions such as e-commerce; one example is Shopee. This research aims to evaluate the impact of e-servicescape, e-trust, and e-service quality on customer satisfaction among Shopee application users in the city of Surabaya. By sending surveys using Google Form, data was gathered electronically. Surabaya city inhabitants make up the study's population. The purposive sampling approach yielded a sample size of 135 respondents for this investigation. Multiple linear regression, the F test, the t test, coefficient of determination, validity and reliability analysis, and classical assumptions are all used in this study plan. Based on the research findings, customer satisfaction is significantly impacted by e-service quality, e-trust, and e-servicescape all at the same time. At a significance level below 0.05, e-trust, e-service quality, and e-servicescape all have a somewhat significant impact on customer satisfaction. This indicates that increased consumer satisfaction with the Shopee application is correlated with improved e-servicescape, e-trust, and e-service quality offered by Shopee.
The Role of Experiential and Viral Marketing Strategies in Increasing Brand Equity in Consumer Purchase Decisions for Tasikmalaya City Online Food Delivery Services hana, Hana Diana Maria; Firdan Gusmara Kusumah
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.921

Abstract

This study uses a descriptive quantitative approach with data collection through questionnaires and interviews from 400 respondents. Data analysis was carried out with a combination of exploratory and confirmatory factor analysis (CFA) and model feasibility testing using SEM-AMOS with the Service-Dominant Logic (SDL) approach. The results of the study indicate that experiential marketing and viral marketing have a positive and significant influence on brand equity and consumer purchasing decisions. In addition, increasing brand equity also has a positive impact on purchasing decisions. This study provides a practical contribution to the development of marketing strategies in the online food delivery service industry by emphasizing the importance of integration and interaction in creating value for customers.
The Effect of Return on Assets Ratio, Debt to Equity Ratio and Sales Growth on Tax Avoidance Yanti
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.922

Abstract

This study aims to determine the role of Return On Assets Ratio (ROA), Debt To Equity Ratio (DER), and Sales Growth on Tax Avoidance, with a research focus on the Energy sector listed on the Indonesia Stock Exchange for the 2020-2022 period. A sample of 45 companies was used, taken using the purposive sampling technique. The data analysis technique used is quantitative analysis. This analysis shows that ROA and DER have a significant effect on Tax Avoidance, while sales growth has no effect. The data management procedure was carried out with the help of IBM SPSS 26.
Analysis of Factors Influencing The Proportion of Stock Investments in Millennial Generation Investors: Case Study Of Millennial Generation Students In Yogyakarta City Danang Ma’ruf
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.924

Abstract

This study aims to analyze the factors that influence the proportion of stock investment among millennial generation investors, especially millennial generation students in Yogyakarta City. The research method used is quantitative with a survey approach. Data collection was carried out through questionnaires distributed to 100 students from various universities in Yogyakarta who actively invest in the stock market. Data analysis was carried out using SPSS version 25 software, with multiple regression analysis techniques to identify significant factors that influence the proportion of stock investment. The independent variables tested include financial literacy, income, investment risk and social influence, while the dependent variable is the proportion of stock investment. The results showed that financial literacy and income have a positive and significant effect on the proportion of stock investment. Meanwhile, investment risk has a negative and significant effect, and social influence does not show a significant effect on the proportion of stock investment.
THE EFFECT OF SERVICE QUALITY AND PROMOTION TOWARDS CUSTOMER DECISION Pradaka, Izmi Fikadillah; Fachri, Helman
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.929

Abstract

This study investigates the influence of service quality and promotion on consumer decision-making regarding the use of Lash by Vie services in Pontianak City. Using an associative research approach, the study gathered data from 100 female respondents who had previously utilized the salon's services. Multiple regression analysis was employed as the primary analytical method, using SPSS version 25. Validity and normality tests confirmed that all items were both reliable and normally distributed. The findings reveal that, individually (through T-tests), both service quality and promotion have a positive and significant impact on consumer decision-making. Furthermore, the F-test results demonstrate that, when considered together, service quality and promotion significantly and positively influence consumers' decisions. These results underscore the importance of both factors in shaping consumer choices regarding beauty services.
The Influence of Emotional Intelligence and Work Culture on Work Commitment and Its Implications on Nurse Performance Agustin, Farida; Affandi, Azhar; Setiawan, Heru
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.930

Abstract

This study examines the influence of Emotional Intelligence and Work Culture on Work Commitment and its implications for Nurse Performance in hospitals in the Banten Province. Nurses play a pivotal role in the delivery of quality healthcare services, directly impacting patient recovery and overall hospital performance. The study adopts a quantitative approach with a survey method, collecting data from nurses at four city hospitals in Banten. The results show that both Emotional Intelligence and Work Culture have a significant positive effect on Work Commitment, which in turn, strongly influences Nurse Performance. Emotional Intelligence enables nurses to manage their emotions effectively, fostering stronger emotional engagement with their work. Meanwhile, a supportive Work Culture enhances collaboration and communication among nurses, further strengthening their commitment to their jobs. The findings also reveal that Work Commitment serves as a crucial mediator in the relationship between Emotional Intelligence, Work Culture, and Nurse Performance. Nurses with higher Emotional Intelligence are better equipped to handle stress and build stronger relationships with patients and colleagues, leading to improved performance. Similarly, a positive Work Culture fosters an environment where nurses feel valued and supported, increasing their dedication and job satisfaction. The study concludes that hospitals should prioritize strategies to enhance Emotional Intelligence and cultivate a positive Work Culture to improve both nurse performance and the overall quality of healthcare services.
Unlocking Performance: Analysis of Quality Management Practices and Administrative Innovation in Private Universities Velanska Dixie Namira; Timotius Febry Christian
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.932

Abstract

The successful implementation of TQM in the manufacturing industry has led many other industries to start trying to implement TQM. In this study, researchers want to know whether the application of TQM can have a significant effect if applied in the education industry. This study used a quantitative approach to test a predetermined model. This study uses quantitative analysis approach Partial Least Square structural equation model (PLS-SEM). Researchers use Smart-PLS 4.0 software in data processing. The results of data processing and analysis show that there are 2 accepted hypotheses, namely soft TQM has a positive influence on administrative innovation, and administrative innovation has a positive influence on organizational performance. In this study, hard TQM has no effect on administrative innovation and organizational performance.
The Synergy of Financial Innovation, Corporate Social Responsibility, and HRM Morale: A Systematic Review on Their Impact on Firm Image and Business Interest Yusuf, Marwah; Putra, Aditya Halim Perdana Kusuma
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.933

Abstract

This study aims to explore the synergy between financial innovation, Corporate Social Responsibility (CSR), and Human Resource Management (HRM) morale, focusing on their collective impact on firm image and business interest. Utilizing a qualitative approach through a systematic literature review, this research synthesizes findings from recent empirical studies to provide a comprehensive understanding of how these elements interact to create a sustainable competitive advantage. The systematic review follows the PRISMA guidelines to ensure rigor and transparency in identifying, selecting, and analyzing relevant literature. The results of the study indicate that financial innovation, particularly through fintech and blockchain technologies, enhances operational efficiency and aligns with broader societal goals through sustainable finance practices. CSR is shown to significantly improve firm image by fostering trust and loyalty among stakeholders, while HRM morale is identified as a critical factor in enhancing organizational resilience, especially during crises such as the COVID-19 pandemic. The most significant finding is the synergistic relationship between financial innovation, CSR, and HRM morale, which collectively contribute to a sustainable competitive advantage that enhances firm performance and stakeholder engagement. The study concludes that integrating these elements into a cohesive strategy is essential for firms seeking long-term success in the modern business environment. The implications are significant for both theory and practice, offering a novel framework for future research and practical guidance for managers.
Analysis of Halal Certification in Small and Medium Industries in the Development of Halal Tourism in Tourism Areas in North Sumatra Arif, Muhammad; Harianto, Budi; Kumala, Rahima
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.936

Abstract

Halal Certificate is an important thing for Small and Medium Industries to have in terms of marketing their products and for the economic welfare of the people. Likewise, for Small and Medium Industries located in Tourism Areas where it can develop Halal Tourism in these tourist areas. However, in reality there are many obstacles faced by Small and Medium Industries in terms of issuing these halal certificates. This study uses the Mix Methode research method where the authors conduct Indept Interviews with experts and business people then provide questionnaires to business people regarding the process of making halal certificates for the businesses they run. The procedures for making halal certification for Small and Medium Industries (SMIs) in the development of Halal Tourism in Tourism Areas in North Sumatra include: understanding halal certification requirements and attending halal assurance system (SJH) training, implementing a halal assurance system (SJH), preparing halal certification documents, registering halal certification (uploading data), conducting preaudit monitoring and payment of certification contracts, conducting audits, conducting post-audit monitoring, obtaining halal certificates. The results of this study indicate that only 50% of SMEs understand about halal certificates and procedures for making them. The obstacles in making halal certificates are not believing in the importance of halal certification for their business, not believing in the importance of halal certification for their business. For SMEs that have succeeded in having a Halal Certificate after a simple Linear Regression Test the results show that Halal certificates have a positive and significant effect on SME income of 77.7%.
The Influence of Safety Compliance on Safety Climate with Safety Culture as a Mediator among Grab Drivers in South Jakarta Basid, Rezqi Ananda; Yusuf, Muhammad Khaidir
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.937

Abstract

This study aims to analyze the influence of safety compliance, safety culture and safety climate among Grab drivers in South Jakarta. By gaining an in-depth understanding of these factors, it is expected that more effective safety strategies and programs can be developed to ensure the safety of both drivers and passengers, as well as to enhance security in future online transportation operations. The research employs a quantitative methodology with descriptive and inferential approaches. Data collection was conducted through questionnaires distributed to 98 Grab drivers in the South Jakarta area. The data were analyzed using SmartPLS 3.0 software with the Partial Least Square (PLS) method. The results of the study indicate a significant influence of safety compliance on safety culture, as well as on safety climate. These findings confirm that good safety compliance contributes to the formation of a strong safety culture and overall enhancement of the safety climate. Additionally, it was found that safety culture has a strong positive impact on safety climate.

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