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Journal of Education, Humaniora and Social Sciences (JEHSS)

jehss
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Published by Mahesa Research Center

ISSN : - EISSN : 26223740 DOI : https://doi.org/10.34007/jehss

Core Subject : Health, Social,

Health Professions Public Health Social Sciences

Journal of Education, Humaniora and Social Sciences (JEHSS), publish by Mahesa Research Center, for sources of information and communication for academics and observers about science and methodology. Published papers are the results of research, reflection, and actual critical studies with respect to the themes of social and humaniora: Philosophy, Law, History, Linguistics, Literature, Art, Psychology, Anthropology, Siciology, Cultural Studies, Ecology, Economics, Geography, Education, Social Politics, Governance, Public Administration and Communication. All papers are double blind peer-reviewed and published published in August, November, February and May.

Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)

Articles 1,372 Documents

134 135 136 137 138

Pengaruh Online Customer Review terhadap Minat Menginap Konsumen pada Hotel di Kota Bandung Handayani, Aprilliana Dwi; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3074

This study aims to analyse the influence of Online Customer Reviews on consumers’ intention to stay at four-star hotels in Bandung City. The development of information technology and digital platforms has made online customer reviews one of the primary sources of information for consumers when choosing accommodation. This research employs a quantitative approach using a survey method by distributing questionnaires to 170 respondents who have accessed hotel reviews online. The independent variables include review credibility, review valence, information quality, review quantity, and rating score, while the dependent variable is consumers’ intention to stay. Data were analysed using reliability testing and multiple linear regression analysis with the assistance of IBM SPSS Statistics software. The results indicate that the research instruments are reliable, with Cronbach’s Alpha values of 0.809 for the Online Customer Review variable and 0.771 for the intention to stay variable. Partially, review valence (? = 0.568; sig < 0.05), information quality (? = 0.260; sig < 0.05), and rating score (? = 0.587; sig < 0.05) have a positive and significant effect on consumers’ intention to stay. Review quantity (? = -0.417; sig < 0.05) has a significant but negative effect, while review credibility (sig > 0.05) does not have a significant effect. The most dominant factor influencing intention to stay is rating score, followed by review valence. These findings indicate that consumers rely more on aggregated ratings and overall sentiment rather than the credibility of individual reviewers. Therefore, managing ratings, improving review quality, and enhancing guest experience are crucial strategies to increase consumers’ intention to stay.

Peranan Penting Kitchen dalam Operasional The Windsor Hotel Toya Vignette Collection Febria, Afisa; Putri, Julian Andriani
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3055

This article aims to analyse the role of the kitchen department in supporting overall hotel operations at The Windsor Hotel Toya – Vignette Collection. The problem focuses on the kitchen’s contribution to service quality, operational efficiency, interdepartmental coordination, and guest satisfaction. The study applies service quality and hospitality operations management theories. Data were collected through in-depth interviews, observation, and documentation, and analysed qualitatively. The findings show that the kitchen acts as a quality control centre through standardised procedures, structured food safety practices, and systematic coordination. Efficiency is achieved through clear task distribution and inventory control. The kitchen also strengthens the hotel’s identity through local ingredients and service planning involvement. The study concludes that effective kitchen management is essential for maintaining service quality and hotel image. The implication suggests that strengthening kitchen management systems can enhance competitiveness and operational sustainability.

Peran Manajemen Sumber Daya Manusia dalam Meningkatkan Kualitas Pelayanan Hotel Wicaksono, Claudius Dharu Aji; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3046

This article aims to analyse the role of human resource management in improving hotel service quality. The problem focuses on how recruitment, training, performance appraisal, and reward systems contribute to shaping employee service behaviour and guest experience. To approach this issue, the study draws on Human Capital theory, Strategic Human Resource Management, and service quality concepts. Data were collected through in-depth interviews, observations, and document analysis, and were analysed qualitatively using a case study approach. The study concludes that effective HRM practices are characterised by value-based recruitment, continuous training, and performance evaluation and reward systems based on service behaviour, which directly shape proactive, empathetic, and responsive employee attitudes. The empirical findings indicate that service consistency is more influenced by the internalisation of values and organisational culture than by procedural aspects alone. The novelty of this study lies in the integration of strategic HRM approaches and service behaviour formation in a cross-cultural context, resulting in a conceptual model linking HRM practices, employee behaviour, and guest experience.

Implementasi Kebijakan Kompensasi dan Benefit serta Implikasinya pada Kepuasan Kerja Karyawan di Laris Ambarawa Lase, Mencari; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3061

This article aims to analyse the implementation of compensation and benefits policies and their implications for employee job satisfaction at Laris Ambarawa, Semarang Regency. The problem focuses on how compensation and benefits policies are implemented in organizational practice and how they are perceived by employees in shaping job satisfaction. To approach this issue, the study applies human resource management theory, particularly compensation and job satisfaction theories, emphasising fairness, motivation, and job security. Data were collected through in-depth interviews, observation, and documentation, and analysed qualitatively using thematic analysis. The findings reveal that the compensation system has been implemented through position-based salaries, performance-based incentives, holiday allowances, and benefits such as social security and annual leave. These policies contribute to employees’ sense of security, loyalty, and organisational commitment, although greater transparency in performance evaluation is still required. This study concludes that job satisfaction is influenced not only by the amount of compensation but also by the clarity of the system, consistency of implementation, and perceived fairness of policy execution.

Dinamika Psikologis dan Sosial dalam Pembentukan Minat Investasi Keuangan pada Mahasiswa Harefa, Arniman; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3051

This article aims to analyse the psychological and social dynamics in shaping investment interest among undergraduate Management students at STIEPARI Semarang, as well as to reveal the integrative contribution between internal and external factors in forming students’ investment intentions. The problem focuses on how motivation, financial literacy, self-efficacy, and risk perception interact with peer influence, family support, lecturers, and social media in developing investment interest. To approach this issue, the study employs the Theory of Planned Behaviour enriched with a behavioural finance perspective to explain the relationship between attitudes, subjective norms, and perceived behavioural control in the student context. Data were collected through in-depth interviews with twelve students and three supporting informants, observations, and documentation, and were analysed qualitatively using a thematic approach. The results show that investment interest is not influenced partially, but is formed through a dynamic interaction between self-efficacy and social validation that reinforce each other. The novelty of this study lies in the finding that investment experience acts as a mediating factor linking financial literacy to the development of self-confidence and risk-taking behaviour. This study concludes that students’ investment interest is a multidimensional construct influenced by the integration of psychological and social factors within the academic environment.

Eksplorasi Praktik Manajemen Keuangan pada Usaha Mikro Toko Sembako di Desa Samban, Kabupaten Semarang Laia, Ernawati; Aprilliyani, Renny
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3076

This study aims to explore financial management practices in micro grocery store businesses in Samban Village, Semarang Regency. The problem focuses on how entrepreneurs manage financial records, cash flow, business capital, and financial decision-making. This research employs a qualitative exploratory approach involving 6 grocery store owners selected through purposive sampling. Data were collected through in-depth interviews, observations, and documentation, and analysed using an interactive analysis model. The results indicate that financial management practices remain simple and informal, characterised by the use of basic cash books, reliance on daily sales revenue for capital turnover, and the absence of clear separation between business and household finances. However, entrepreneurs demonstrate practical strategies to maintain cash flow and sustain their businesses. This study contributes by providing empirical insights into real financial management practices at the micro-business level and serves as a basis for developing financial literacy and assistance programs for micro-entrepreneurs.

Analisis Kinerja Keuangan Koperasi Mikro di Kabupaten Semarang: Objek Studi Koperasi Faomasi Baluse Mandiri Ndruru, Risman; Hendrajaya, Hendrajaya
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3056

This article aims to analyse the financial performance and assess the financial health of Koperasi Faomasi Baluse Mandiri in supporting business sustainability. The problem focuses on the condition of liquidity, solvency, and profitability ratios and their implications for operational stability and business development. To approach this issue, the study applies financial ratio analysis theory and cooperative health principles. Data were collected through financial report documentation, interviews with management and supervisors, and observation, and were analysed qualitatively with the support of financial ratio calculations. The findings indicate that the cooperative demonstrates good liquidity, a manageable capital structure despite relatively high dependence on members’ funds, and the ability to generate stable net surplus. Governance practices and internal supervision mechanisms further strengthen its financial condition. This study concludes that sound financial performance and adequate governance are essential factors in maintaining the sustainability of Koperasi Faomasi Baluse Mandiri, although strengthening internal capital and improving administrative systems remain necessary for long-term resilience.

Pengaruh Beban Kerja dan Sistem Shift Kerja terhadap Motivasi Kerja Karyawan Operasional dalam Mendukung Kualitas Layanan Hotel Ayunda, Keylla Nursita Dwi; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3047

This article aims to analyse the influence of workload and shift work systems on the work motivation of operational employees in supporting service quality at Hotel Tentrem Semarang. The problem is focused on how workload balance and the effectiveness of shift work arrangements influence motivation as a key determinant of service performance. To address this issue, the study adopts theoretical perspectives from work motivation theory, workload theory, as well as ergonomics and organisational behaviour theory that emphasise employee well-being. Data were collected through a five-point Likert scale questionnaire distributed to 75 operational employees and analysed quantitatively using multiple linear regression. The results indicate that workload has a positive effect on work motivation, while the shift work system has a more dominant influence in shaping employee motivation. Both variables simultaneously explain 41% of the variation in work motivation, highlighting the strategic role of operational work management in enhancing motivation. Theoretically, this study strengthens the integration between ergonomic factors and work motivation within the hospitality industry context. Practically, the findings imply that designing proportional workloads and adaptive shift systems is essential for improving employee motivation and maintaining consistent service quality.

Hubungan Skala Usaha dan Efisiensi Pengelolaan Keuangan pada KSP Makmur Mandiri Giawa, Bernad Adi Juang Eho; rahayu, enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3070

This article aims to analyse the relationship between business scale and financial management efficiency at KSP Makmur Mandiri, Semarang Regency. The problem focuses on how the growth in membership, assets, and financing volume affects governance effectiveness and financial performance. The study employs theories of business scale, organisational efficiency, and cooperative governance. Data were collected through in-depth interviews with board members, managers, and cooperative members, along with financial document analysis, and were examined using thematic analysis. The findings reveal that: (1) business scale growth drives administrative system improvement and digitalisation of financial records; (2) financial efficiency improves through better cost control and fund circulation; and (3) strengthened internal supervision is a key factor in maintaining financial stability. This study concludes that business scale positively contributes to financial management efficiency, but the relationship depends on managerial readiness and adaptive governance. This research contributes by providing a qualitative perspective on cooperative efficiency at the local level.

Implementasi Manajemen Sumber Daya Manusia dalam Meningkatkan Service Excellence pada Restoran di Bawen Kabupaten Semarang Ali, Faizal; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 4 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Mei 2026
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i4.3052

This article aims to analyse the implementation of Human Resource Management (HRM) in improving service excellence in restaurants in Bawen, Semarang Regency. The problem focuses on how recruitment practices, training, standard operating procedures, performance evaluation, and work culture contribute to improving service quality. To approach this issue, the study employs Human Resource Management theory based on the Resource-Based View and the concept of service excellence in the service industry, which emphasises the strategic role of human resources as a source of competitive advantage. Data were collected through field observations, in-depth interviews with restaurant owners, supervisors, and employees, as well as documentation, and were analysed qualitatively using thematic analysis. The findings show that HRM implementation has been carried out with varying levels of formality, where restaurants with more structured HRM systems tend to deliver more consistent service in terms of friendliness, speed, and accuracy. An important finding of this study reveals a pattern that service excellence is not only determined by formal procedures but also by direct leadership from owners and a strong family-oriented work culture. This study provides a theoretical contribution by strengthening the concept that, in the context of micro and small enterprises, simple yet consistent HRM implementation can serve as a strategic mechanism in building sustainable service excellence.

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Editorial Address Perumahan Griya Nafisa 2, Blok A No 10, Jalan Benteng Hilir Titi Sewa, RT 06, Dusun XVI Flamboyan, Kecamatan Percut Sei Tuan, Deli Serdang, 20371, Sumatera Utara, Indonesia

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Contact Name
Agung Suharyanto

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suharyantoagung@gmail.com

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-

Journal Mail Official
mahesainstitut@gmail.com

Editorial Address
Perumahan Griya Nafisa 2, Blok A No 10, Jalan Benteng Hilir Titi Sewa, RT 06, Dusun XVI Flamboyan, Kecamatan Percut Sei Tuan, Deli Serdang, 20371, Sumatera Utara, Indonesia

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