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MABIS: Manajemen dan Bisnis

mabis
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Published by Universitas Surabaya

ISSN : 14123789 EISSN : 24771783 DOI : http://dx.doi.org/10.24123

Core Subject : Economy, Social,

Economics, Econometrics & Finance Social Sciences

Manajemen & Bisnis (MABIS) is an open access journal with ISSN 1412-3789 and e-ISSN 2477-1783. The editorial board invites authors and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The major objective of the publication is to improve theories, concepts, and practices in the field of management and business. The dissemination of research will enable young researchers, and practitioners to present and share their scientific empirical findings. We are going to be a bridge between theories and practices in management and business.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 515 Documents

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STORE IMAGE, STORE SATISFACTION DAN STORE LOYALTY DALAM KEGIATAN BELANJA KONSUMEN Singgih Santoso
Journal of Management and Business Vol 8, No 1 (2009): MARCH 2009
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

In marketing literature, there were many discussions about relations between consumer satisfaction and consumer loyalty. Many researchers believe that satisfied consumer will tend to be loyal, and consumer satisfaction could be influenced by many factors, that if being applied to a shopping situation, this factor is store image. Main objective of this research is to know whether there was significant relation between store image with store satisfaction, and significant relation between store satisfactions with store loyalty. The research, which being held in December 2007, was conducted to the consumers who shopped in Carrefour , involved one hundred respondents. Data analysis with regression model give results that store image did not have relation with store satisfaction. Also found that store satisfaction evidently did not have relation with store loyalty. Those results could be caused by the existence of several other variables that were stronger in influencing relations between store the image, store satisfaction and store loyalty, like customer relationship, the positive effect, perceived risk, category experience, consumer commitment, and value/cost ratio that could make consumer switching to the other supermarket.

THE EFFECT OF IMAGE AND SERVICE QUALITY ON CUSTOMER COMMITMENT WITH TRUST MEDIATION (A Study at PUSKESMAS In-Patients, Jakenan, Regency of PATI) R.A. Marlien; Alimuddin R R; Ali Muslihin
Journal of Management and Business Vol 13, No 2 (2014): SEPTEMBER 2014
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Community health center as a community health service center has an important value in building a healthy and productive society. The existence of in-patient service at a public health center has been highly expected by the public who suffer from illnesess. The general public expects the nearest health center to resolve arising issues related to their illnesses. The purpose of this study was to test the effect of the Image and the Service Quality on Customer Commitment with Trust mediation. The data compiled were analysed by Linear Regression. The findings show that the Image and Service Quality significantly show a direct effect to Trust and Customer Commitment, but the Trust variable do not mediated Image and Customer Commitment. The majority of in-patients are farmers and they are more likely to feel safe and confident when treated in health centers.

THE IMPACT OF RECRUITMENT SYSTEM AND CAREER DEVELOPMENT ON THE ENHANCING OF EFFECTIVENESS IN WORKING THROUGH COMPENSATION AS INTERVENING VARIABLE AT NIAGARA HOTEL PARAPAT Elisabet Siahaan; Parapat Gultom
Manajemen dan Bisnis Vol 12, No 2 (2013): September 2013
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Lake Toba is the biggest and deepest volcanic lake in South-East Asia, located in Parapat, Simalungun Regency, North Sumatra Province, Indonesia. It is the tourism icon in Indonesia andrecommended to be one of the Global Geopark Network (GGN) tourism icons established by UNESCO. The tourists visiting this destination are still as not many as other tourism destinations in Indonesia. Many factors cause such condition. Hotel’s hospitality service, which is an important role for tourism convenience, is not at its maximum quality. Therefore, the domestic and foreign tourists have not been able to thoroughly enjoy the beauty of Lake Toba. The low quality of services may be caused by the less effective of the recruitment system, career development, and compensation systems which result in the diseffectiveness of employees work. The purpose of this research is to analyze the impact of how recruitment system and career development on the enhancing of effectiveness in working through compensation as the intervening variable. The research is carried out at Niagara Hotel Parapat. The population of this study is 174 Niagara Hotel Parapat’s employees and 64 of them are selected as samples for this research. The method used in this research is Path Analysis. The result shows that recruitment system and career development (test-F) have significant positive influence over compensation. There is a significant positive influence between recruitment over compensation, but there is no significant influence between the career developments toward compensation. It causes career development possibility at Niagara Hotel to be too short and the compensation system to still be under the province minimum wage. Recruitment system, career development, and compensation affect positively and significantly to the effectiveness in working. There are significant positive influences among recruitment system, career development, and compensation with respect to the effectiveness of the employees work at Niagara Hotel Parapat. Recruitment is a dominant variable which influences more to work effectiveness rather than to career development, directly or indirectly through compensation. The research also shows that compensation is an intervening variable for recruitment system but not for career development.Danau toba merupakan danau vulkanik terbesar dan terdalam di Asia Tenggara yang terletak di Parapat, Kabupaten Simalungun, Provinsi Sumatera Utara, Indonesia. Danau toba adalah salah satu ikon pariwisata di Indonesia dan disarankan untuk menjadi satu ikon pariwisata global geopark network (GGN ) yang didirikan oleh UNESCO. Namun demikian layanan perhotelan, yang berperan penting bagi kenyamanan wisatawan belum dilakukan secara maksimal. Karena itu, para wisatawan dalam dan luar negeri belum sepenuhnya menikmati keindahan Danau Toba karena tidak didukung oleh akomodasi fasilitas yang disebabkan oleh keterbatasan sumber daya manusia. Ini disebabkan oleh kurang efektif sistem perekrutan, pengembangan karir, dan sistem kompensasi yang berdampak pada ketidakefektivan kerja para karyawan. Tujuan penelitian ini adalah untuk menganalisa dampak dari sistem perekrutan, pengembangan karir, terhadap efektivitas kerja dengan kompensasi sebagai variabel perantara. Penelitian dilakukan di Niagara Hotel Parapat. Populasi sebanyak 174 karyawan dan 64 orang karyawan sampel. Metode analisis data adalah analisis jalur. Hasilnya menunjukkan bahwa sistem perekrutan dan pengembangan karir secara bersama-sama (Uji-F) memiliki pengaruh positif signifikan terhadap kompensasi. Berdasarkan uji parsial (Uji-t) bahwa sistem perekrutan berpengaruh positif signifikan terhadap kompensasi, akan tetapi pengembangan karir tidak berpengaruh signifikan terhadap kompensasi. Hal ini disebabkan karena pengembangan karir di Niagara Hotel masih terlalu pendek dan sistem kompensasi masih di bawah standar upah minimum provinsi. Secara langsung sistem perekrutan, pengembangan karir, dan kompensasi berpengaruh positifsignifikan terhadap efektivitas kerja. Perekrutan merupakan variabel yang dominan mempengaruhi efektivitas kerja dibandingkan jenjang karir, baik langsung maupun tidak langsung melalui kompensasi. Penelitian ini juga menunjukkan bahwa kompensasi merupakan variabel perantara antara perekrutan terhadap efektivitas kerja, sedangkan kompensasi tidak mampu menjadi variabel perantara antara pengembangan karir terhadap efektivitas kerja.

MEASURING THE STUDENTS’ PERCEPTION OF SERVICE QUALITY Kurniawan, Leonardi Lucky; ., N. Purnomolastu
Journal of Management and Business Vol 11, No 1 (2012): MARCH 2012
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Like in many other countries, higher education institutions in Indonesia are facing intense competition as the higher education market becomes globalized and competitive pressure intensifies. It is essential that higher education institutions continually monitor the quality of their services and commit themselves to continuous quality improvements in order to respond to the needs of their stakeholders. Measuring service quality in higher education is thus essential In order to provide a comprehensive view of the quality of education, it is valuable to assess not only student perceptions of their educational outcomes but also their perceptions of the manner in which polytechnic education is provided.This study aims at measuring the students’ perception of the service quality of education in a department; identifying differences of the student perception on the service quality based on their academic profiles; identifying which service attributes are more influential in providing service in higher education; and offering recommendation to the management which area(s) still need(s) some improvement.Using the 5-scale questionnaires, the researchers collected the data for the study from graduates of the 5 departments- Accounting, Marketing Management, Secretary Foreign Business Language and Taxation. Pearson Chi-Square and Alpha Cronbach techniques were used to test the validity and reliability before analyzing the data from the questionnaire. Descriptive statistics was deployed to find out the mean value of each indicator. This was followed bv Dummy Regression analysis. JThe findings of the study suggest that faculty plays the most prominent indicator in reflecting the students perception of service quality of department.

PENGARUH MOTIVASI DAN KEPEMIMPINAN SERTA PENGEMBANGAN KARIR TERHADAP OCB MELALUI KOMITMEN ORGANISASI DAN KEPUASAN KERJA PADA MANAJER PERUSAHAAN SWASTA DI SURABAYA H.Teman Koesmono
Journal of Management and Business Vol 5, No 1 (2006): MARCH 2006
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

The purpose of this research is to find out the effect of Motivation, Leadership and Career Development on Organization Citizenship Behavior pass through Organization Commitment and Job Satisfaction. This research’s object is manajer’s private company in Surabaya. The result of the research can explain that Motivation, Leadership, Career Development, Job Satisfaction and Organization Commitment affect to Organization Citizenship Behavior of managers. Manager's position is important for company obyective.The more positive manager's behavior they get hopefully the faster the company,s short/long term goal will be achieved. Along with the achievement the company's goal there will be an affect on improvement of manajer's working satisfaction and welfare.

THE ROLES OF INTERPERSONAL RELATIONSHIP IN MANAGING BUSINESS RELATIONSHIP IN A HIGH-RISK AND UNCERTAIN MARKET Sulhaini Saadi
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This paper aims to explore the roles of interpersonal relationship in managing business relationship in a high-risk and uncertain market. Exporting to a high-risk and uncertain market can lead to a greater possibility of problems occurring; such problems include: not receiving payment due to poor local banking systems; issues with tenders due to political uncertainty, and other problems. Managing business relationships in such markets can be more complex and difficult, exporters have to find ways to overcome the problems. The study followed the traditions of inductive logic and used a qualitative approach by exploring experiences of a small number case of British firms exporting to the Indonesian market. Data was analysed following the procedure of General Inductive Approach (GIA). The finding suggests that interpersonal relationships have greater roles as communication channels, the key mechanism to solve problems and to strengthen interpersonal and organisational trust to reduce perception of risk and uncertainty associated with the market and the business relationship.

WORK SAFETY AND HEALTH AND DISCIPLINE IN AFFECTING EMPLOYEE WORK PRODUCTIVITY IN PT. TRI KEESON UTAMA GARUT Wufron W
Journal of Management and Business Vol 18, No 1 (2019): MARCH 2019
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

PT. Tri Keeson Utama Garut is a company engaged in chocolate industry. This study aimed to determine the effect of work safety and health and discipline on employees’ work productivity. The problem in this study wasthe achievement of unattainable production targets that wereexpected to occur due to work safety and health and discipline. This research wasa quantitative research. The author conducteddata collection through instruments in the form of questionnaires containing statements and distributed them to 50 respondents as a sample of all members of the population in the production section. The instruments made werethen tested through validity and reliability testing. The analysis of the data used in this study wasmultiple regression analysis to test and prove the hypothesis. From the results of the research,work safety and healthhada partial influence on employees’ work productivity.Discipline also had an influence on employees’ productivity at PT. Tri Keeson Utama Garut, andwork safety and health and discipline simultaneously hada significant effect on employees’ work productivity at PT. Tri Keeson Utama Garut.

IS THERE ANY ROOM FOR INNOVATION IN THE MARKETING AUDIT? Boedi Hartadi Kuslina; Ariesya Aprillia
Journal of Management and Business Vol 6, No 2 (2007): SEPTEMBER 2007
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Marketing audit has been evolved since 1950’s to the present. Every decade had its own improvement in its essences, objectives, methods and applications. The audit, however, has many challenges in present and future as it facing different marketing environment, marketing practice and development of other sciences. Some issues have to answer such environmentalism, ethics, change in information technology, culture challenges, strategic management, the use of technology in marketing, value based marketing, multiple products and strategic business units, resource based valuation, scorecards, etc. Marketing audit needs to have some adaptations, could be in the essence, methods and applications. This essay is a literature review regarding marketing audit in the view of methods and applications. The objective of the essay is to stimulate some ideas to innovate the marketing audit.

FAKTOR-FAKTOR YANG MEMPENGARUHI PENERAPAN TOTAL QUALITY MANAGEMENT PAD A PENDIDIKAN TINGGI Fefri Indra Arza
Journal of Management and Business Vol 7, No 2 (2008): SEPTEMBER 2008
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This research aimed to find empirical evidence about critical success factors that influence of TQM implementation on public sector. The population in this research was public sector on the higher education, with sample from the chairman and secretary of study program on A accreditation economics faculty. Literature studies are done to find factors which determine the success of TQM implementation in public sector. Regression analysis had been used to test the applied hypotheses. Management commitment, education and training, and customer satisfaction orientation factors gave the biggest individual influence on the success of TQM implementation, and statistically had significant positive influence. Concept’s implementation and TQM’s technique gave positive influence on the organizational performance on public sector on higher education in Indonesia. Research samples limited on higher education sector in Indonesia, so the result couldn’t generalize for all public sectors in Indonesia.

BLACK SWANS ANOMALIES TESTING ON INDONESIA STOCK EXCHANGE Christianto, Eman; Murhadi, Werner Ria
Journal of Management and Business Vol 15, No 1 (2016): MARCH 2016
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This Research aim to know Black Swan Anomalies happen in BEI to stock indexes LQ45 make overreaction and make price reversal and winner-loser anomalies. to test abnormal return use One Sample T-test and to know overreaction so make price reversal and winner-loser anomalies use Paired Sample T-Test. Based on result and discussion concluded that Black Swan Anomalies come on in BEI for stock indexes and effect Black Swan Anomalies are bleed and blowup make happen overreaction so make price reversal and winner-loser anomalies happen in BEI for stock indexes LQ45.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Erna Andajani

Contact Email ernajani@staff.ubaya.ac.id

Phone +62312981139

Journal Mail Official editor@journalmabis.org

Editorial Address Raya Kalirungkut, Surabaya 60293

Location Kota surabaya, Jawa timur INDONESIA

Abstract

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Contact Name
Erna Andajani

Contact Email
ernajani@staff.ubaya.ac.id

Phone
+62312981139

Journal Mail Official
editor@journalmabis.org

Editorial Address
Raya Kalirungkut, Surabaya 60293

Location
Kota surabaya,

Jawa timur

INDONESIA