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INDONESIA
Jurnal Manajemen dan Bisnis
Published by Universitas Katolik Santo Thomas
ISSN : 14120593     EISSN : -     DOI : -
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other
Jurnal Manajemen dan Bisnis (JMB), ISSN 1412-0593, bertujuan untuk menyebarluaskan hasil penelitian di bidang ilmu manajemen dan bisnis seperti Manajemen Sumber Daya,Manajemen Keuangan, Manajemen Sistem Informasi, Majajemen Bisnis, Organisasi dan Tata Kelola serta bidang lainnya dalam Rumpun Ilmu Ekonomi Manajemen.
Arjuna Subject : -
Articles 7 Documents
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Search results for , issue "Vol 16 No. 1 Tahun 2016" : 7 Documents clear
FAKTOR- FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN PADA PT. PLN WILAYAH SUMUT CABANG LUBUK PAKAM RANTING MEDAN DENAI Simangunsong, Elisabeth
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.124

Abstract

Elisabeth, This study aims to identify and analyze the factors that affect customer satisfaction. Benefits of the research is to provide input to the PLN in order to deliver a quality service. The population of this study were all customers of PT. PLN (Persero) Regional Branch of North Sumatra Medan Denai Lubukpakam Branch. A sample of 125 respondents. Data collection techniques by questionnaire and documentation. Data analysis techniques by factor analysis. Results of research and discussion shows from 25 variables were observed before the rotation are 15 variables that have a correlation coefficient above 0.5 setelahrotasi to 23 variables as the dominant factor influencing customer satisfaction. Of the 23 variables are grouped into eight factors: Factor 1: Understanding customer needs, quick service, hospitality employees, Employee Attitudes, place of service is safe and sympathetic attitude. FACTOR 2: Attention sincere, timeliness of service and employee performance. FACTOR 3: The equipment used and the speed of service, FACTOR 4: Respond to complaints and handling problems, FACTOR 5: Concern officer, Presedur petition and competence of employees, FACTOR 6: Willingness employee help, Conformity implementation and Recency of equipment, FACTOR 7: Information clear and sense of security during the deal and FACTOR 8: Attention Patience officers and employees. Conclusion There are 23 variables as the dominant factor affecting customer satisfaction, namely: understanding customer needs, fast service, friendliness of employees, employee attitudes, a safe care, attitudes sympathetic, genuine concern, timeliness of service, the appearance of an employee, the equipment used , speed of service, response to complaints, troubleshoot problems, care attendant, Presedur petition and employee competencies, employee willingness to help, Conformity implementation, recency equipment, clear information, Sense of security during the deal, the attention of officers and employees Patience. While the suggestions need to improve the quality of services quickly and accurately through the training and development of employees, disseminating the manual system with computerized equipment online payment of electricity bills to provide convenience for customers and establish mutually beneficial relationship
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PENGGUNA HOTSPOT (WIFI) (Studi Kasus Mahasiswa Fakultas Ekonomi Universitas Katolik Santo Thomas Sumatera Utara) Sagala, Roslinda
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.126

Abstract

The purpose of this study to analyze the effect of signal coverage hotspot (wifi), ease of access hotspots (wifi), access speed hotspot (wifi), and the comfort of hotspot access (wifi) and simultaneous partial effect on the level of user satisfaction. To determine whether the most influential factor / dominant on the level of user satisfaction hotspot (wifi) in the Faculty of Economics, Catholic University of St. Thomas SU. The benefits of this study, those authors. Comparing theories - theories that have been explored for this through research conducted, as well as develop analytical and critical thinking skills to the problems that exist, For private university. As input and consideration for Private Higher Education to develop the quality of education as an institution of higher education with the needs and desires of students. Total sample of 45 respondents, the method of collecting data through questioner and documentation, methods of data analysis by factor analysis. The results showed that: Coverage hotspot signal (wifi). These variables have a dominant influence on the level of user satisfaction hotspot (wifi) in the Faculty of Economics of St. Thomas Catholic University of North Sumatra. Ease of access hotspots (wifi) proved to be the dominant influence on the level of user satisfaction hotspot (wifi) in the Faculty of Economics of St. Thomas Catholic University of North Sumatra. Students are quite satisfied with the speed of hotspot access (wifi). These variables proved the dominant influence on the level of user satisfaction hotspot (wifi) within the Faculty of Economics, Catholic University of St. Thomas North Sumatra. Influence comfort hotspot access (wifi) on the level of user satisfaction hotspot (wifi). Based on the data that has been processed and analyzed, it can be concluded that the comfort of the hotspot access (wifi) has dominant influence on the level of user satisfaction hotspot (wifi) Variable comfort hotspot access (wifi) positive effect on the level of user satisfaction hotspot (wifi). Thus increasing the speed of hotspot access (wifi) will be followed by increased user satisfaction. Based on the research results Party IT Santo Thomas Catholic University of North Sumatra should maintain speed hostpot access (wifi). Researchers further should expand the scope of survey respondents, not only at the Faculty of Economics, Catholic University of St. Thomas North Sumatra, but it could be in the Faculty - other faculties. Researchers should be able to further expand variables - variables examined, because it is possible there are many factors - other factors that could affect user satisfaction hotspot (wifi).
DEKOMPOSISI TRADED SPREAD SAHAM DI BURSA EFEK INDONESIA: ORDER PROCESSING COST, INVENTORY HOLDING COST, DAN ADVERSE SELECTION COST Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.121

Abstract

Stock market performance can be viewed from various aspects. One of this aspect is the amount of traded spread. The greater of traded spread can be caused by a lack of trading system and disclosure. Therefore, the decomposition of traded spread is important for the study. This research was conducted to develop a model of traded spread and prove that: the order processing cost, inventory holding cost, and adverse selection cost are the component of traded spread. To achieve these objectives, the stock price and order flow observed during the years 2007 - 2008 and using the purposive sampling as the sampling technique. Samples were observed at 1.782 and using trade indicators to determine whether the transactions undertaken based on the ask price or bid price. The data were analyzed using the multiple regression. The research indicated that: First, the model of traded spread can be used to explain the decomposition of traded spread. Second, the contribution of order processing cost is 29 per cent, the contribution of inventory holding cost is 68 per cent, and the contribution of adverse selection cost is 3 percent. Third, the contribution of adverse selection cost is relatively low when compared with the contribution of real spread. Furthermore, the results of this study can be used to determine the policies in reducing of traded spread.
PENGARUH BEBERAPA FAKTOR TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. ASAM JAWA MEDAN Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.127

Abstract

The research objective was to determine the effect of climate variables organiasi, the behavior of the leadership, motivation, and practice decision-making to terhahap job satisfaction of employees at PT. Asam Jawa Medan. The population in this study were all employees at PT. Asam Jawa field numbered 39 and all members of the sample. The analysis model is a linear regression. The results showed that organiasi climate variables, the behavior of the leadership, motivation, decision making and practice simultaneously and partially have a significant influence on employee job satisfaction at. Asam Jawa Medan
ANALISIS SISTEM ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR (SPBU) KOPKAR NUSA TIGA JL. SUNGGAL MEDAN Tinambunan, Anitha Paulina
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.122

Abstract

This study aims to analyze the model of queues at filling stations Kopkar Nusa Three Jl. Sunggal Medan using phase.Teknik single multi-channel data collection is done through observation and documentation. The study population was the whole vehicle wheel 2 (two) in the queuing system on weekdays applicable on Nusa Tiga Kopkar gas station Jl. Sunggal Medan. Sampling is done by nonprobability sampling Convenience sampling using primary data obtained from observation. So the data is taken against vehicles entering into the queuing system is running. From the analysis of the queuing system Kopkar Nusa Three gas station Jl. Terrain Sunggal known Poisson distributed arrival frequency, level of service and inter-arrival time is not exponentially. The level of visitor arrivals was obtained for 13 people per 8 minutes. This means that the server is quite crowded by the customer and the service provided is also capable of serving pelanggan.Waktu customers waiting in the queue (Wq) is 0871 minutes and still be within the maximum limit of the customer is willing to wait (time aspiration) that is equal to 15 minutes.
PENGARUH SIKAP DAN NORMA SUBYEKTIF TERHADAP NIAT BELI MASYARAKAT SEBAGAI KONSUMEN BIG TV PADA KELURAHAN SEI AGUL KECAMATAN MEDAN BARAT Sitanggang, Darna
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (556.493 KB) | DOI: 10.54367/jmb.v16i1.123

Abstract

The rise of information technology today, resulted in viewers want more information forms from abroad in the form of news and entertainment shows. The need for more extensive information, an opportunity for the satellite television station. Satellite TV is not to compete with each other is BIG TV, which is one of the satellite TV channel highest and the lowest in Indonesia, both SD (standard definition) and HD (high definition), while becoming a satellite TV pay-first serving HD channels more lots for its customers. From the description, the problem in this research is formulated as follows: "Is the consumer attitudes and subjective norms significantly influence consumer intentions to buy BIG TV on agul Sei Village West district of Medan." This study aimed to analyze the influence of consumer attitudes, subjective norms influence on consumer intentions to buy BIG TV and to know how consumer intentions to buy BIG TV on agul Sei Village West district of Medan. The benefits of research is to give an overview of consumer attitudes and subjective norms on consumer intentions to buy BIG TV on agul Sei Village West district of Medan. The study population was Sei agul community in the Village West district of Medan. Samples were taken 96 people. The required data were collected using a questionnaire. Data analysis technique used is descriptive method by using the theory of planned behavior. From the discussion concluded that the average value of the consumer attitude variables (Ab) of 2.42. That is, the public / consumer in the village of Sei agul be positive (very strong) against BIG TV. The average value of the variable subjective norm (SN) of 0.32. That is, the public / consumer in the village of Sei agul convinced and got positive motivation (strong enough) of the group preferred to subscribe BIG TV. Behavioral intention equation: BI = 0,8229Ab + 0,1770SN. Behavior public / consumer in the village of Sei agul to subscribe BIG TV is more influenced by consumer attitudes that is equal to 0.8229 (82.29%) compared to the subjective norm, amounting to 0.1770 (17.70%). Advice given to the management of BIG TV is that companies provide more training earnestly to marketers, giving higher incentives so that they are more spirit in introducing and providing services to customers and to the community BIG TV.
PENGARUH PERSEPSI KUALITAS DAN KEPUASAN PELANGGAN TERHADAP MINAT BELI ULANG PASTA GIGI PEPSODENT ( Studi Kasus Mahasiswa Fakultas Ekonomi Unika Santo Thomas Sumatera Utara) Manullang, Ida M
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.125

Abstract

The purpose of this study to analyze the effect of price and reputation of the company to the perception of quality, and. influence perceptions of quality and customer satisfaction on buying interest again. Benefits Research, provide knowledge to the community, especially for those who want to engage in the business world and is related to the maintenance of the brand as well as maintaining the presence of the customer. For education. Contributing to the academic community about the importance of managing the variables that can affect the buying interest from consumers through the perception of quality and customer satisfaction. Total sample of 96 respondents, the method of collecting data through questioner and documentation, methods of data analysis by regression. The results of the first regression equation: PK = 10.034 + 0,873H + 0,17RP. This means that the variable price and the reputation of the Company has a positive influence on perception of quality. The correlation coefficient (r) = .743. The coefficient of determination (r2) = .552049, meaning that the variable Variable Price and Company Reputation able to explain 55.2% of the Quality Perception, while 44.8% are influenced by other factors. T value (price) is greater than t table means partially Price has a significant effect on the perception of quality. Corporate Reputation While the variable is not significant. F count> F table, then the variable price and the reputation of the Company has a significant influence simultaneously on Quality Perception. The results of the second regression equation: MBU = 6.227 + 0.018 + 0.705 KP PK means that the variable Perception Quality and Customer Satisfaction indicates a positive value towards Interests Buy Re. The correlation coefficient (r) = 0,703 meaning variable correlation Perception Quality and Customer Satisfaction toward Interests Buy Re have a strong relationship. The coefficient of determination of 0.490 or 49.0% variable Perception Quality and Customer Satisfaction able to explain to the Interests Buy Birthday while 51% are influenced by other factors. Tcount variable 0.378 Quality Perception is smaller than ttabel 1960. Then H0 and H1 accepted, meaning variable Quality Perception has no significant effect partially on Interests Buy Birthday while variable customer satisfaction significantly. F count larger than F table, then Ho is rejected and H1 accepted. Perception variable means Quality and Customer Satisfaction has a significant influence simultaneously towards Interests Buy Re. Based on the results of the study should the company need to increase the company's reputation through improved attributes offered through its products. and that companies need to improve the attributes offered by its products so that customers increasingly high quality of perception.

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