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PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN ANGGOTA PADA CREDIT UNION BAHAGIA KABANJAHE Silalahi, Esli; Silalahi, Donalson; Bangun, Dinalorena Br; Ritonga, Sinar
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 4 Nomor 1 April 2025
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v4i1.4762

Service quality is something that is desired by customers in receiving products or services provided by service providers so that they are in accordance with customer expectations. While trust is the consumer's expectation that providers of goods and services can be trusted or relied on to fulfill their promises. This study provides empirical evidence of the influence of service quality and trust on member satisfaction at CU. Bahagia Kabanjahe. The population in this study was 13,441 people where the number of samples was 100 people. The analysis method used was multiple linear regression and conducted t-tests and F-tests. The results of the study showed that service quality and trust together (simultaneously) had a positive and significant effect on member satisfaction at CU. Bahagia Kabanjahe. Likewise, partially it shows that service quality and trust have a positive and significant effect on member satisfaction.

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA KARYAWAN PADA PT. ASTRA CABANG MEDAN Nainggolan, Melisa G; Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 12 No. 2 Tahun 2012
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v12i2.60

The purpose of this study is to investigate and analyze the dominant factor influencing job satisfaction of employees at PT Astra Branch Medan. The study population was all employees of PT Astra Branch Medan in 2012 as many as 132 people. Samples were taken as many as 105 people. Data collection techniques used were questionnaires and documentation techniques. To analyze the data used factor analysis. From the results of research and discussion shows that the dominant factor influencing job satisfaction of employees of PT Astra Branch Medan is an incentive or bonus, employment policies and procedures, promotion, intrinsic of employment, social security and service vehicles. The most dominant factor influencing job satisfaction is an incentive or bonus. Advice given to the leadership of the company is to increase employee job satisfaction, companies should add big incentives or bonuses, pay attention to the determination of employment policies and procedures, maintain the social security administration and service vehicles. Companies should provide the greatest opportunities for the best performing employees to be promoted to a higher position.

PENGARUH BEBERAPA FAKTOR TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. ASAM JAWA MEDAN Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 16 No. 1 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i1.127

The research objective was to determine the effect of climate variables organiasi, the behavior of the leadership, motivation, and practice decision-making to terhahap job satisfaction of employees at PT. Asam Jawa Medan. The population in this study were all employees at PT. Asam Jawa field numbered 39 and all members of the sample. The analysis model is a linear regression. The results showed that organiasi climate variables, the behavior of the leadership, motivation, decision making and practice simultaneously and partially have a significant influence on employee job satisfaction at. Asam Jawa Medan

PENGARUH KOMITMEN KARYAWAN DAN KOMUNIKASI TERHADAP PRESTASI KERJA KARYAWAN PADA KOPERASI CU MANDIRI UNIT DAERAH TEBING TINGGI Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 17 No. 2 Tahun 2017
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v17i2.410

This study aims to test and analyze Employee Commitment and Communication to Employee Performance at Cooperative CU Mandiri Unit Areas Tebing Tinggi. The data was collected through interviews and questionnaires distributed to 67 employees at CU Mandiri Cooperative Unit of Tebing Tinggi District. Data analysis in this study using SPSS version 20. The technique used is the method of sampling and data testing techniques used in this study include the validity test and reliability test, the classical assumption test. Multiple linear regression analysis, and hypothesis test also conducted to test and prove hypothesis in research. From the result of partial testing (t test) shows tcount (2,240> ttable (1,669) and its significance level is 0,018 ttable (1,669 ) and its significance level is 0.000 Ftable is 46,209> 3,14 and its significance level (0,000

PENGARUH SELEKSI KARYAWAN DAN KOMUNIKASI TERHADAP PRESTASI KERJA KARYWAN PADA PT. PELABUHAN INDONESIA I (PERSERO) MEDAN Panjaitan, Desielsa; Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 18 No. 2 Tahun 2018
Publisher : UNIKA Santo Thomas

PT. Pelabuhan Indonesia I (Persero) Medan is one of the State-Owned Enterprises (BUMN) in the form of company companies engaged in services, especially port services in Indonesia. Communication within the company is not good because there is still insufficient communication media in the company. As a result, employee performance in 2015-2017 experienced fluctuations. From the description, the research problem was formulated (1) how employee selection and communication on the work performance of PT. Indonesian Port I (Persero) Medan? (2) how much influence the selection of employees on employee performance at PT. Indonesian Port I (Persero) Medan? (3) how much influence communication has on employee work performance at PT. Indonesian Port I (Persero) Medan? (4) how much influence does employee selection and communication have on employee work performance at PT. Indonesian Port I (Persero) Medan. This study aims to determine the effect of employee selection and communication on employee performance at PT. Indonesian Port I (Persero) Medan. The benefit of research is to provide information material to the leadership regarding the influence of employee selection and communication on employee performance. The study population was all employees in the HR department at PT. Pelabuhan Indonesia I (Persero) Medan 123 people. The data needed is collected through interviews, questionnaires and documentation studies. The data analysis technique used is multiple linear regression equation, F test and t test.

PENGARUH IKLIM ORGANIASI DAN ETOS KERJA TERHADAP KINERJA KARYAWAN PT. CHAROEN POKPHAND INDONESIA MEDAN DENGAN MOTIVASI SEBAGAI VARIABEL INTERVINING Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 19 No. 1 Tahun 2019
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v19i1.463

The purpose of this study is to determine the influence of organizational climate and work ethic on employee performance at PT. Charoen Pokphand Indonesia Medan with motivation as an intervining variable. The population in this study were all company employees as many as 62 people. Taking into account the relatively small number of members of the population, all members of the population are the object of research. The types and sources of data used in this study are primary data are data obtained through interviews, and through the distribution of questionnaires to responde, secondary data is data obtained through document collection using the documentation method. The analysis technique used is multiple linear regression analysis. The results showed that work climate and work ethic partially and simulutanly had a significant effect on work motivation and work climate, work ethic and work motivation partially and significantly had a positive and significant effect on employee performance.

PENGARUH PENGAWASAN, KOMUNIKASI DAN KOMITMEN ORGANISASI TERHADAP PRESTASI KERJA KARYAWAN PADA PDAM TIRTANADI CABANG PADANG BULAN SUMATERA UTARA Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 20 No. 1 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i1.683

The purpose of this research is to examine and analyze the effect of supervison, communication and organizational commitment for employee performance on PDAM Tirtanadi branch Padang Bulan North Sumatera. The data collection was carried out through questionnaires conducted on 43 employees on PDAM Tirtanadi branch Padang Bulan North Sumatera. Data analysis in this study uses SPSS version 22. The sampling technique used is the saturation sampling method and data testing technique used in this study includes the validity test and reliability test. Multiple linear regression analysis and hypothesis testing is also conducted to test and to prove the hypothesis in research. Partial tes results (t test) showed t count (1,721) > t table (1,682) and the significance level was 0,043 < 0,05 proved that supervision had a positive and significant effect on work performance, t count (5,578) > t table (1,682) and the level of significance was 0,000 < 0,05 proved that communication had a positive significant effect on work performance, t count (2,610) > t table (1,682)and the level of significance was 0,013 < 0,05 proved that organizational commitment had a positive and significant effect on achievement work. F test showed that F count > F table was 73,726 > 2,85 and the level of significance (0,000

FAKTOR - FAKTOR YANG MEMPENGARUHI MINAT MAHASISWA BERWIRAUSAHA PADA MASA PANDEMI COVID 19 ( Studi Kasus : Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Katolik Santo Thomas Medan ) Tamba, Darwis; Sagala, Roslinda; Ritonga, Sinar
Jurnal Manajemen dan Bisnis Vol 21 No. 2 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i2.1415

The purpose of this study is to analyze what factors dominantly influence student interest in entrepreneurship during the COVID-19 pandemic. Benefits of the study, to determine the dominant factors influencing student interest in entrepreneurship during the COVID-19 pandemic. The population is all students majoring in management who have taken entrepreneurship courses while the sample size is 125 students, data collection methods are through questionnaires, documentation and interviews, data analysis methods with factor analysis. The results showed that the characteristics of the respondents based on the education level of the dominant parents were high school, the occupation of the parents was dominant farmers and the income of the parents was more dominant 3.1 million - 4 million. Based on 25 (twenty five) factors, it turns out that all factors can be grouped into 8 (eight) which are the dominant factors, namely: The first factor consists of: Parents' work, Able to find opportunities, Has access to capital, Encouragement from parents, Ability to see opportunities and Entrepreneurial field practice, Second Factor consists of: Able to do business alone, Able to plan activities, Able to create opportunities, Maintain prestige, Have an entrepreneurial mentality and be able to determine business direction, Third Factor consists of: Parents' mindset, Parents' education and your encouragement, the fourth factor consists of: very high profits, the fifth factor consists of: leadership skills, able to see the future and self-confidence, the sixth factor consists of: independent effort and unyielding attitude, the seventh factor consists of: business confidence developing and self-confidence and Factor Eight consists of: Income prospect n High and Income cannot be measured. Based on the results of the study, it is better to increase environmental factors regarding sibling encouragement, because siblings are the closest environment to influence, so it is effective to increase interest in entrepreneurship and parents' mindsets, emotionally affect someone so that, if the parents have an entrepreneurial spirit embedded in them. it will affect their children. Entrepreneurship courses that have been applied in the curriculum should be applied to the concepts of more applicable theories. With the application of entrepreneurship that students learn, they will be encouraged to become job creators, not job seekers.

PENGARUH KOMPENSASI, LINGKUNGAN KERJA KESELAMATAN DAN KESEHATAN KERJA (K3) TERHADAP KINERJA KARYAWAN PT. SINAR BINTANG MANDIRI MEDAN (STUDI KASUS) Ritonga, Sinar; Pasaribu, Tiara Kristina; Simatupang, Eduard
Jurnal Manajemen dan Bisnis Volume 22 No. 1 Tahun 2022
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v22i1.1735

This research aims to find out the extent of the effect of compensation, work environment, safety and health (K3) on employee performance of PT. starlight is self-contained terrain. Data collection is done through questionnaires, interviews and documentation techniques. The research method used was quantative, with 74 respondents taken using saturated sampling and census. The results of this study showed that the variables of compensation, work environment, occupational safety and health (K3) together (simultaneously) had a positive and significant effect on the performance of PT employees. Self-Contained StarLight. While partially showing that compensation has a positive and significant effect on the performance of employees of PT. Medan independent starlight with a regression coefficient value of 0.349 and a significance value of 0.000 < 0.05 (less than the error tolerance value). The work environment has a positive and significant effect on the performance of PT employees, sinar Bintang Mandiri Medan with a regression coefficient value of 0.371 and a significance value of 0.000 < 0.05 (less than the error tolerance value). Occupational safety and health (K3) has a positive and significant effect on the performance of employees of PT. Mandiri Medan star beam with regression coefficient value 0.319 and significance value of 0.016 < 0.05 (greater than the error tolerance value).

FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BERWIRAUSAHA DENGAN PENDEKATAN THEORY PLANNED OF BEHAVIOUR: (Studi Kasus : Mahasiswa Fakultas Ekonomi Universitas Katolik Santo Thomas Medan) Sitompul, Pandapotan; Silalahi, Esli; Ritonga, Sinar
Jurnal Manajemen dan Bisnis Volume 22 No. 2 Tahun 2022
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v22i2.2137

The purpose of this study is to analyze what are the dominant factors that influence student interest in entrepreneurship. The population of this research is all students of the management study program of the Faculty of Economics, Santo Thomas Catholic University who have taken entrepreneurship courses. The sample is 100 students, the method of collecting data is through questionnaires and documentation, the variables studied are about the factors that influence student interest in entrepreneurship, analysis techniques with factor analysis. The results show that, of the 20 factors that influence student interest in entrepreneurship, the most dominant are: The first factor consists of: Leadership, Friends support which is considered important, Friends support, Realistic thinking, Family support and high commitment, Second factor consists of : Have a confident attitude, Foresight, Support business partners, Creative Innovative, Cooperate with business partners and Have experience. The third factor consists of: being disciplined, encouraging parents and being interested in business opportunities. The fourth factor consists of: Courage to face risks. The fifth factor consists of: reliable expertise, perceived ease and careful planning. The sixth factor consists of: Independence. It is better for students during the lecture process to innovate to do a simple type of business as an entrepreneurship learning material. Parents support and motivate their children to become entrepreneurs, because parents have a very strong role in forming entrepreneurial interests. There needs to be an improvement for the campus in providing understanding and training to students so that their entrepreneurial interest is increasingly formed so that after completing their studies their entrepreneurial spirit will be awakened.

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