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INDONESIA
Jurnal Admmirasi
Published by Assosiasi Dosen Muhammadiyah Magister Administrasi Rumah Sakit Indonesia
ISSN : 24776947     EISSN : 26858142     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
ISSN: 2685-8142 (Online) ISSN: 2477-6947 (cetak). JURNAL ADMMIRASI berfokus pada penelitian dan tinjauan penelitian terkait dengan manajemen rumah sakit yang relevan untuk pengembangan teori dan praktik manajemen rumah sakit di Indonesia dan Asia Tenggara. JURNAL ADMMIRASI mencakup berbagai pendekatan penelitian, yaitu: metode kuantitatif, kualitatif dan campuran.
Arjuna Subject : -
Articles 8 Documents
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Search results for , issue "Vol 6 No 1 (2021): June" : 8 Documents clear
The Efforts of Maintaining the Outpatients' Loyalty of X Hospital Marten Bhara Suryo Aji; Nuryakin .
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.81

Abstract

This study themed expectations of service quality, patients’ satisfaction, and patients’ loyalty. This theme is considered in accordance with the mission of the hospital and in the national context that is in line with JKN (National Health Insurance) spirit that targets Universal Health Coverage (UHC) in 2019. This study used quantitative research, the design was cross-sectional, without giving any treatment to the subjects. The research method used was a survey research method. Average patients in X Hospital stated that they were dissatisfied with the dimensions of Reliability, Assurance, Empathy, Accessibility, and Affordability. However, the dimensions of tangibles and responsiveness were suitable for what patients got in the service. There is a gap between the expectation of service quality affecting the satisfaction of outpatients in X Hospital. Expectation variable has a significant effect on satisfaction, and satisfaction variable does not have a significant effect on loyalty, so it can be concluded that satisfaction variable does not mediate the effect of expectation on loyalty.
Analisis Bauran Pemasaran Pelayanan Kedokteran Olahraga pada Rumah Sakit Olahraga Nasional Berdasarkan Persepsi Pihak Manajemen Rumah Sakit dan Persepsi Atlet Sekolah Khusus Olahragawan (SKO) Ragunan Bunga Listia Paramita; Wahyu Sulistiadi
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.104

Abstract

In order to carry out marketing programs effectively, perceptions of the various elements of the marketing mix need to be heard from the hospital management and the patient. This study aims to analyze the marketing mix of sports medicine services at the National Sports Hospital (RSON) which is viewed from two sides, perception of the hospital management, and athlete’s perception represented by special sports school (SKO) Ragunan. This research is a descriptive study with a qualitative method approach using in-depth interview techniques, observing hospital marketing activities, reviewing hospital documents and conducting a questionnaire survey about perceptions of SKO Ragunan athletes which was conducted in October 2020. 40 of 133 questionnaire met the criteria for analysis. Most of the respondents had a positive perception (agreed) on the components and items of the marketing mix assessment at RSON with the highest assessment on the people skills / attitudes and the lowest on the aspect of promotion. The management confirmed the suitability of the survey results with the current hospital conditions. Coordination between hospital owners and leaders is required, as well as the evaluation of promotional media used so that marketing strategies, especially those related to promotional activities, can run optimally and on target.
Analisis Faktor-Faktor Yang Mempengaruhi Tidak Optimalnya Kunjungan Antenatal Care Pada Ibu Hamil dengan Hipertensi Trimester III di RSUD Sultan Imanuddin Pangkalan Bun Kalimantan Tengah Suharmi suharmi; Dumilah Ayuningtyas; Cicilya Candi
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.106

Abstract

Hypertension in pregnancy can cause death of mother and baby. According to the data for basic health research in 2018, there were 2,658 out of 80,544 people in hypertension during pregnancy among women aged 15-49. This study aims to reduce maternal and infant mortality by increasing antenatal care visits. Research methods: observational analytic with cross sectional test. Retrieval of data from the Medical Record from January to December 2019 at Sultan Imanuddin Hospital. The population used throughout the pregnant women with third trimester hypertension is taken out with a total sampling technique as many as 109 people, the excretion criteria of a pregnant women with normal blood pressure. Data were analyzed using chi-square test on version 23 of SPSS program. Statistical test results have the most sidnificant risk of a less suggestive antenatal care visit with hypertension being the pregnant women parity, having OR 0.004 p= 0.283 risky paritas having a tendency to lack antenatal care. The age og pregnant women OR 0.929 p= 0.145 means that she is at risk in life, with a tendency to develop a lack of antenatal care, of 1.929 or 1 times greater than that of a non-risk. Further gained a trust interval, bearing no ratio 1 value meaning there is a link between parity and the age of the pregnant women and poor antenatal care visit with a test of 5% significance. Conclucion management of pregnant women with hypertension where they have been diagnosed at least 4 times during pregnancy, if there are complication and high risk there is a policy of BPJS on the antenatal care every 2 weeks in trimester III as one of the prevention and control of maternal mortality and birth rates.
Pengaruh Pemasaran Internal dan Kepuasan Kerja Terhadap Kinerja RSI Ibnu Sina Yarsi Sumbar Menurut Persepsi Karyawan Tahun 2020 Meri Herliza Herman; Yulia Hendri Yeni
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.110

Abstract

Background: : Internal marketing in hospital is important in explaining employee perceptions of organizational performance and quality. The purpose of this study was to analyze the effect of internal marketing and employee satisfaction on the performance of the Islamic Hospital Ibnu Sina. Methode: This research is a quantitative descriptive study with data collection techniques in the form of distributing questionnaires to research subjects. After collecting the data, the data is processed using Sem smartPls3.0, and interpreting the results of the analysis, so that the necessary conclusions can be drawn in answering the problem formulation. Result: Internal marketing and job satisfaction have a significant effect on organizational performance. Conclusion: Internal marketing has been implemented quite well in RSI Ibnu Sina and there is an effect of internal marketing on organizational performance through employee job satisfaction as an intervening variable. Keywords : Internal Marketing, Employee, Satisfaction, Performance.
Bahasa Inggris Noormaya Sari
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.114

Abstract

Presently, health services should be patient oriented and patient satisfaction is an important information for the hospital in maintaining them as clients. It is expected that quality services and reasonable tariff provided by a hospital will increase patient satisfaction. This study was conducted at Sultan Imanuddin Pangkalan Bun Hospital, Central Kalimantan, applying a cross-sectional study design with total sample of 380 patients. The primary data of the study obtained by giving each of respondent prepared questionnaire. The data were collected from May 2018 to July 2018. The study showed that level of outpatient satisfaction with services as follows. Out of 380 respondents who said they were dissatisfied were 28 respondents (7,37%), less satisfied were 182 respondents (47, 89%), satisfied were 151 respondents (39,74%) and very satisfied as many as 19 respondents (5,00%). The study also showed that service quality has a correlation with outpatient satisfaction, while service tariff do not have a significant correlation with outpatient satisfaction. It is necessary to improve the quality of service continuously in order to provide quality services and patient satisfaction. Keywords: Service quality, service tariff, outpatient satisfaction
Determinan Kepuasan Pengguna E-Claim di Rumah Sakit “ABC” Choirunnisa Choirunnisa
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.185

Abstract

E-Claim merupakan metode simplikasi dokumen klaim BPJS Kesehatan melalui file elektronik. Rumah Sakit ABC sudah menerapkan E-Claim sejak 1 Agustus 2019. Penelitian ini menggunakan objek penelitian terhadap hasil pengembangan sistem informasi manajemen rumah sakit dalam menunjang E-Claim BPJS Kesehatan di RS ABC. Dikarenakan pentingnya proses klaim BPJS Kesehatan di RS ABC, maka pengembangan sistem informasi tersebut perlu di evaluasi kesuksesannya yang diukur dengan kepuasan pengguna (user satisfaction) dan manfaat bagi individu serta organisasi. Penelitian dilakukan dengan menggunakan kerangka teori model kesuksesan sistem informasi DeLone & McLean (2003) tanpa menilai variabel minat menggunaan atau penggunaan. Tujuan penelitian adalah memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna serta menganalisis faktor yang menjadi penghambat dan pendukung penerapan E-Claim. Metode penelitian ini adalah mixed method sequential explanatory. Data dikumpulkan dengan menggunakan metode survey kepada 70 orang responden dan diolah menggunakan SPSS versi 26 dilanjutkan dengan wawancara mendalam kepada beberapa informan. Responden merupakan pengguna E-Claim di unit pendaftaran, rawat jalan, penunjang dan administrasi. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, kualitas layanan berpengaruh secara positif signifikan terhadap kepuasan pengguna E-Claim baik secara parsial maupun simultan. Variabel yang paling dominan mempengaruhi kepuasan pengguna adalah kualitas layanan. Peningkatan kualitas layanan akan semakin meningkatkan kepuasan pengguna E-Claim di RS ABC.
Comparison of Patients Satisfaction Before and During Covid 19 Strike Pandemic at RSUD Mampang Prapatan Jakarta Kelvin Evaline Riupassa
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.186

Abstract

In the era of Covid-19 pandemic, health services have been forced to keep the services level the same as before pandemic. Hospitals as a public service regularly make surveys about patient satisfaction. Regulation released by the Minister of Administrative Reform of Bureaucratic Reform No. 14 of 2017 ordered all public services to analyze 9 elements that influence customer satisfaction. This study aims to make comparison of patient’s satisfaction before and during Covid-19 strike pandemic at RSUD Mampang Prapatan Jakarta in outpatient and inpatient services areas. The research method used is a questionnaire method with a quantitative approach using Google Form questionnaire for patient satisfaction at RSUD Mampang Prapatan Jakarta before Covid-19 and during Covid-19. This type of research is classified as a descriptive study with quantitative approaches. There was a significant difference in patient satisfaction level between before and during Covid-19 in RSUD Mampang Prapatan. (p value <0.001). Hopefully, Covid-19 Pandemic will not become a burden to hospitals for giving excellence services. Another research needs to be done involving more samples from hospitals in higher level/class.
Komparasi Tarif Odontektomi Untuk Perhitungan Tarif Riil Rumah Sakit, Ina-Cbgs Dan ABC Pada Rsgm Unhas Sintha Kesuma Dewi
Jurnal Admmirasi Vol 6 No 1 (2021): June
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v6i1.198

Abstract

Determination of tariffs based on INA-CBGs causes polemics for the Hospital, because in some cases, the rates applied have experienced a difference when compared to the previous tariff. This fare difference, can be a benefit for the hospital but can also increase the burden on the hospital. One of the rates that makes a difference in hospitals is the treatment of impacted teeth. The problem with odontectomy measures is whether the INA-CBGs tariff can cover all costs in the odontectomy treatment service and whether the tariff is effective and efficient in odontectomy measures. This research is triangulation using secondary hospital data in 2019, is a case study that aims to analyze the unit cost or unit cost of Odontectomy based on Clinical Pathway with Activity Based Costing method which aims to compare it with the rates set by the Dental & Mouth Hospital of Hasanuddin University and INA-CBG rates. The cost calculation method uses the ABC (Activity Based Costing) method, allocating direct costs by calculating the costs of activities that occur using a cost driver based on the time of activity. There is a difference between the INA-CBGs odontectomy rates and the normal rates based on their qualifications. Efficiencies between INA-CBGs and normal rates for inspection activities (52.7%), lifting seams (76.3%) and controls (72.9%) for mild, moderate and severe odontectomy. There was an inefficient difference between INA-CBGs and normal rates for registration (100%), panoramic radiology (5.8%) and mild odontectomy (424.2%), moderate odontectomy (597.3%) and severe odontectomy (169.01%) ). The compilation of the unit cost tariff design against the Clinical Practice Guidelines based on the ABC method obtained a mild odontectomy rate of Rp. 1,602,293, -; moderate odontectomy of Rp. 1,773,293 and severe odontectomy of Rp. 1,944,293.

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