cover
Contact Name
Dr. Wiwiek Mardawiyah Daryanto, SE-Ak., MM
Contact Email
wiwiek.daryanto@ipmi.ac.id
Phone
+62811894273
Journal Mail Official
ijbs@ipmi.ac.id
Editorial Address
Jl. Rawajati Timur I/1, Kalibata, Jakarta 12750
Location
Kota adm. jakarta selatan,
Dki jakarta
INDONESIA
International Journal of Business Studies
ISSN : 25800132     EISSN : 26224585     DOI : https://doi.org/10.32924/ijbs
International Journal of Business Studies (IJBS) is an international open access and peer-reviewed journal published tri-annually in February, June, and October by IPMI Research Center, Sekolah Tinggi Manajemen IPMI. IJBS aimed to provide research articles in order to have a significant implication on the world of business management studies. In addition, IJBS’s primary objective is to bridge the gap between theory and practice in business management. The journal covers a variety of business management topics and original researchers in the following areas such as: Business Economics, Business Ethics, Marketing Management, Finance Management, Operation Management, Strategic Management, Entrepreneurship, Innovation and Competitiveness, Sustainable Development, Human Resource Management, Leadership, Organizational Behavior, Change Management, Risk Management, e-Business, International Business, Knowledge Management, Management Accounting, Management Control System, Management Information System, and Supply Chain Management.
Articles 5 Documents
Search results for , issue "Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)" : 5 Documents clear
The Analysis of Potential Growth for Indonesia’s Micro Small Medium Business Owners Christian Haposan Pangaribuan; Okta Prihatma Bayu Putra; Lidhiah Lesthary; Glory Aguzman; Desman Hidayat
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (176.252 KB) | DOI: 10.32924/ijbs.v2i2.53

Abstract

This study examines the relation between potential growth in the context of micro, small, medium enterprises by evaluating several factors, i.e. lack of marketing ability, inadequate business training, technological backwardness, poor quality of products, lack of innovation, unfavorable legal and regulatory framework, insuficient capital, and shortage of skilled labor. The data collected is from 196 self-employed enterprises in Jakarta, Indonesia. Results indicate that unfavorable legal and regulatory framework is the most affecting factor to slow down the growth of small businesses as well as a hindrance to its exports opportunities abroad. The further investigation of demographic factors shows how the differences canadd to ourunderstanding in the potential growth of smallbusinesses.
A Financial Ratio Analysis of Oil and Gas Private Company in Indonesia: Before and After Declining the Oil Production Wiwiek Mardawiyah Daryanto; Sudarmawan Samidi
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.987 KB) | DOI: 10.32924/ijbs.v2i2.55

Abstract

As we know that the oil and gas industry is a huge industry and a big contributor to government revenue. However, a signiicant decline in government revenues from this sector is in 2014 by 14.11% to 4.46% in 2015, and in 2016 the value is not too far from the previous year that is 4.58%. This is due to the decline in world oil prices and also the decline in production of Indonesian private oil and gas companies. The purpose of this study is to analyze the financial performance of Indonesia’s private oil and gas company before and after declining the national oil and gas production. The data were collected from financial report of PT. Medco Internasional, Tbk and divided into two periods. The period before the decline in production from 2011 to 2013, and after the decline in production from 2014 to 2016. Financial ratio analysis (FRA) and paired sample t-test were used to analyze the data. The results show that Indonesia’s private oil and gas company is still in good performance even in one year suffered considerable losses. The value of cash ratio, inventory turnover, and collection period signiicantly different before and after the decline in oil and gas production. The authors believe that findings will be helpful for managers who continuously attempt to explore opportunities to provide a higher return.
Antecedents To Customer Satisfaction: The Case of Supermarket Shoppers Ma. Elena C. Estebal
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (146.794 KB) | DOI: 10.32924/ijbs.v2i2.56

Abstract

This study aimed to determine the level of satisfaction of the supermarket customers using the service quality (SERVQUAL) framework. It utilized a researcher-made questionnaire patterned from the original SERVQUAL questionnaire that was rephrased to it the context of the focus of this study. The questionnaire is divided into 2 parts: the first part dealt with the demographic profile of the respondents and the second part dealt with level of respondents’ agreement on the constructs of SERVQUAL which are generalized into five categories, tangibility, reliability, responsiveness, assurance and empathy. The dimensions of SERVQUAL are considered to be the determining factors for customer satisfaction. Based on the results obtained, it is evident that gap exist between expectations and actual service perception on the service quality of the supermarkets. The highest expectations were identified on reliability and empathy constructs while the lowest expectations were identified on responsiveness,assurance and tangibility constructs. For perception however, the highest were for tangibility and responsiveness construct while the lowest were identified in empathy, assurance and reliability constructs.
Relationship between Customer Loyalty, Customer Satisfaction, Customer Trust, and Service Quality in E-Commerce Setting: Case Study of Lazada in Indonesia Yulita Fairina Susanti; Albert Hasudungan; Arif Wiratama Prasetyo
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.731 KB) | DOI: 10.32924/ijbs.v2i2.57

Abstract

The main objective of this study is to examine the relationship of each dimension of Service Quality to Customer Satisfaction and Customer Trust, Customer Satisfaction to Customer Trust and Customer Loyalty, and Customer Trust to Customer Loyalty. The sampling is selected on the basis of random sampling from Jakarta Millennial generation, below 31 years old, that use online transaction. The questionnaire was distributed in 2017 to that Jakarta Millennial respondents on the basis of random sampling selection. This study uses Covariance-Based Structural Equation Modelling, and the variable is adopted by the previous study to see that relationship. The research finds that Website Design, Responsiveness, and Assurance has signiicant effect to Customer Satisfaction, Customization and Assurance has significant effect to Customer Trust, Customer Satisfaction has significant effect to Customer Trust and Customer Loyalty, and Customer Trust has significant effect to Customer Loyalty. This study recommends equal proportion of business efforts between the service delivery and customize technology to retain their customer loyalty, since the results underscore the importance of both technical and service delivery aspects.
Travel Motivation and Domestic Tourist Satisfaction in Bali, Indonesia Filda Rahmiati; Norfaridatul Akmaliah Othman; Vincent Bonavisi
International Journal of Business Studies Vol 2 No 2 (2018): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.808 KB) | DOI: 10.32924/ijbs.v2i2.58

Abstract

Bali has been selected as the best tourist destination in Indonesia, which have been popular worldwide. This research aimed to analyze the domestic tourist satisfaction in Bali based on Motivation factors. Previous studies supported that motivation could encourage and attract someone to do tourism activities and expecting satisfaction. This research used a quantitative research method to evaluate the motivation factors of Relaxation, Prestige, Cultural, and Accessibility on Tourist Satisfaction. Non-probability sampling with convenience sampling was used in this study. Questionnaires was distributed to 110 tourist tested with validity and reliability before data analysis. All the indicators are valid and reliable which further analyze motivation factors on tourist destination. Data analysis used in this research were multiple linear regression. The result afirmed that relaxation, cultural, and accessibility have significant on tourist satisfaction in Bali, hence, prestige has no significant on tourist satisfaction. Further, all motivation factors have simultaneously significant on tourist satisfaction in Bali with 76.3% of adjusted R2.

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