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PINISI Discretion Review
Published by Universitas Negeri Makassar
ISSN : 25801309     EISSN : 25801317     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
PINISI Discretion Review is an-Opened Access journal and published twice a year every March and September. It publishes the research (no longer than 5 years after the draft proposed) in term of PINISI Discretion Review: public administration, public policy, management, bussiness administration, leadership, behavioristic, organization conceptual or empirical contributions on methodological issues in administration research.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 14 Documents
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Search results for , issue "Volume 3, Issue 1, September 2019" : 14 Documents clear
Capital Budgeting Analysis to Assess the Karaoke Business Feasibility Panji Galih Kusumo Adie
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.758 KB) | DOI: 10.26858/pdr.v3i1.13271

Abstract

One form of entertainment that is currently being developed and in demand by the people of Jakarta and its surroundings is karaoke. This study aims to determine the results of the investment assessment of Karaoke Taxi using Capital Budgeting techniques in knowing the level of investment feasibility. The results of calculations with the Net Present Value method value of Rp. 92,061,946,333 with an initial capital of Rp. 80,000,000,000. While based on the feasibility analysis using the Profitability Index, the Karaoke Taxi business project got a value of 2.15, this result exceeds the number 1. Based on the feasibility analysis using the Internal Rate of Return a value of 40.18 percent was obtained. For the feasibility analysis using the Discounted Payback Period, the result of the Karaoke Taxi business project will return in the year 3,872, the return of investment is faster than required by the company (4 years).
Influence of Competence and Customer Service Motivation on the Performance of the Bank Syariah Mandiri Remittance Business Unit Widhi Wicaksono
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.486 KB) | DOI: 10.26858/pdr.v3i1.13276

Abstract

Customer service plays an important role as the frontline in achieving the remittance business unit target. Bank Syariah Mandiri must be able to guarantee that customer service has adequate competence and high motivation in serving customers. This study aims to analyze the effect of competence and motivation of customer service on the performance of the remittance business unit. The object of research is 124 customer service in the region II Bank Syariah Mandiri. The method used in this study is Ordinary Least Square (OLS) on the SPSS 21 program. The results of this study indicate that the variable of competence and customer service motivation has a positive and significant impact on the performance of the remittance business unit.
The Effectiveness of Earth and Building Tax Collection in Takalar District Irfan Irfan; Jumalia Mannayong; Haerul Haerul
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.366 KB) | DOI: 10.26858/pdr.v3i1.13267

Abstract

Regional autonomy gives the region the right to determine its own direction and development goals in the area. This research aims to analyze and discuss the Effectiveness of Land and Building Tax Collection in Takalar Regency. The research method used is qualitative with a Case Study approach. Data Collection and Validation Techniques are carried out by; observation, interview, and documentation. The data analysis technique used in this study is the analysis that is carried out continuously both in the process of collecting data and after the data collection has been completed. The data analysis process used in this study is data condensation, data display, and conclusion drawing/verifications. The results of the study are based on the Source Approach of the Takalar District Financial Management Agency in terms of human resources and the source of facilities and infrastructure which are considered to be still relatively low/insufficient in the management of increased PBB collection.
The Effect of Service Quality on Customer Satisfaction in Makassar Jeans House Palu City Fachrul Alfajar; Mustainah Mustainah; Muzakir Tawil
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.326 KB) | DOI: 10.26858/pdr.v3i1.12467

Abstract

The purpose of this study was conducted to determine the Effect of Service Quality on Customer Satisfaction at Makassar Jeans House in Palu City. The type of research used is quantitative research with a type of comparative causal research. The sample in this study amounted to 100 Makassar Jeans House customers in Palu City. This study uses a theory (Zeithaml, 1988) where there are 5 (five) indicators to measure service quality which includes Tangibles, Reliability, Responsiveness, Assurance, Empathy. The results of this study indicate that the influence of service quality on customer satisfaction has a strong relationship with a correlation coefficient of 0.766, the results of this study also indicate that service quality simultaneously affects customer satisfaction, based on the results of the determination coefficient of service quality affects customer satisfaction by 58.7%, while the remaining 41.3% is influenced by other variables outside of this study.

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