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The World of Public Administration Journal
Published by Universitas Subang
ISSN : 27222225     EISSN : 27222233     DOI : https://doi.org/10.37950/wpaj
Core Subject : Social,
Social Sciences
The World of Public Administration Journal is a scientific journal that publishes original articles on the latest knowledge, research or applied research and other developments in the fields of Government, Pubic Policy, political institutions, politics, village governance, collaborative government, social participation and empowerment, social development and welfare, ecology, sociology, politics and government public administration, public goods, leadership. Since 2019 this journal has been published routinely twice a year (June and December).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 5 Documents
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Search results for , issue "Volume 2 Issue 2 Desember 2020" : 5 Documents clear
Efektivitas Pelayanan Calon Pekerja Migran Indonesia Pada Layanan Terpadu Satu Atap Dinas Tenaga Kerja Dan Transmigrasi Kabupaten Subang Reza Ronaldo; Agus Dedi Subagja; Ade Suparman
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.925

Abstract

Efektivitas Pelayanan Calon Pekerja Migran Indonesia Pada Layanan Terpadu Satu atap Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang merupakan amanat Undang-undang Republik Indonesia Nomor 18 Tahun 2017 tentang Pelindungan Pekerja Migran Indonesia. Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang memiliki tanggung jawab mengenai Pembinaan dan Pelayanan terhadap para calon pekerja migran dari mulai registrasi sampai berkas akhir pemberangkatan ke lokasi atau tujuan dia bekerja. Penelitian yang dilakukan bersifat deskriptif yaitu untuk mendapatkan data yang objektif dalam rangka mengetahui dan memahami efektifitas pelayanan Calon Pekerja Migran dengan studi Pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten subang. Adapun informan adalah Kepala Bidang Penempatan Kerja, Bagian Layanan Calon Pekerja Migran dan calon pekerja migran yang tercatat di Dinas Tenaga Kerja dan Transmigrasi Kabupaten subang. Berdasarkan penelitian diketahui bahwa Efektivitas Pelayanan Calon Pekerja Migran Indonesia Pada Layanan Terpadu Satu Atap Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang dinilai belum efektif hal ini dikarenakan dimensi efektivitas menurut Sondang P Siagian (1996:60) mengenai Pengukuran efektivitas diantaranya Faktor Waktu, Faktor Kecermatan dan Faktor gaya Pemberian Layanan belum sepenuhnya dijalankan oleh para pegawai. Effectiveness of the Services of Prospective Indonesian Migrant Workers in Integrated Services One roof of the Subang Regency Manpower and Transmigration Office is mandated by Law of the Republic of Indonesia Number 18 of 2017 concerning Protection of Indonesian Migrant Workers. The Subang Regency Manpower and Transmigration Office has the responsibility regarding the Development and Services of prospective migrant workers from the registration to the final documents of departure to the location or destination for their employment. The research is descriptive in nature, namely to obtain objective data in order to know and understand the effectiveness of the services of prospective migrant workers by studying the Subang District Manpower and Transmigration Office. The informant is the Head of Work Placement, Service Section for Prospective Migrant Workers and prospective migrant workers registered at the Subang Regency Manpower and Transmigration Office. Based on the research, it is known that the Effectiveness of Indonesian Migrant Workers Prospective Services in the One-Stop Integrated Service of the Subang Regency Manpower and Transmigration Office is considered ineffective because of the effectiveness dimension according to Sondang P Siagian (1996: 60) regarding the measurement of effectiveness including Time Factor, Accuracy Factor and Factor the style of Service Delivery has not yet been fully carried out by employees.
Implementasi Kebijakan Sistem Online Single Submission (OSS) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) di Kabupaten Subang Iwan Henri Kusnadi; Muhammad Rifqi Baihaqi
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.926

Abstract

Pada umumnya pemerintah daerah mempunyai kewajiban dalam menyelenggarakan pelayanan yang lebih baik kepada masyarakat. Dalam rangka menyelenggarakan hal tersebut pemerintah daerah telah mengeluarkan kebijakan yang bertujuan untuk mengefektifkan, mengefisiensikan dan mendekatkan pelayanan kepada masyarakat. Salah satu kebijakannya yaitu kebijakan Peraturan Presiden Republik Indonesia nomor 24 tahun 2018 tentang Pelayanan Perizinan Berusaha Terintegrasi Secara Elektronik. Kebijakan Sistem Online Single Submission (OSS) dilaksanakan dengan tujuan untuk membantu para pelaku usaha yang ingin membuat izin usahanya agar lebih mudah. Diharapkan dengan di terapkannya perizinan melalui Online Single Submission (OSS) akan memberikan dampak yang lebih baik lagi dan memberikan kepuasan bagi masyarakat. Penelitian ini menggunakan metode pendekatan kualitatif. Ruang lingkup penelitian ini yaitu dinas penanaman modal dan pelayanan terpadu satu pintu kabupaten suban. Yang menjadi sumber informasi (informan) yaitu penanggung jawab dari pemerintah daerah , dalam hal ini pihak yang terkait adalah pegawai pemerintah daerah (PEMDA) di bagian pemerintahan dan bidang pengembangan sistem informasi Online Single Submission di Dinas Penenaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Subang. Pengumpulan data dilakukan dengan teknik observasi, wawancara dan dokumentasi. Data yang diperoleh kemudian di analisa menggunakan teknik triangulasi, kemudian di susun secara sistematis sehingga pada tahap penarikan kesimpulan bersifat intepretatif. Hasil penelitian menunjukan implementasi sistem online single submission belum berjalan efektif sehingga tujuan dari OSS untuk meningkatkan kualitas dan mendekatkan pelayanan kepada masyarakat belum efektif dan efisien. In general, local governments have an obligation to provide better services to the community. In the framework of carrying out this matter the regional government has issued a policy that aims to streamline, streamline and bring services to the public. One of the policies is the Republic of Indonesia Presidential Regulation number 24 of 2018 concerning Electronically Integrated Business Licensing Services. The Online Single Submission System (OSS) policy is implemented with the aim of helping business people who want to make their business licenses easier. It is hoped that licensing through the Online Single Submission (OSS) will have a better impact and provide satisfaction for the community. This research uses a qualitative approach. The scope of this research is the one-stop investment and integrated services department in Suban Regency. The source of information (informant) is the person in charge of the regional government, in this case the relevant party is a local government employee (PEMDA) in the government department and in the field of developing an Online Single Submission information system at the One-Stop Investment and Integrated Services Office of Subang Regency. Data collection is done by observation, interview and documentation techniques. The data obtained are then analyzed using triangulation techniques, then arranged systematically so that the conclusions drawn are interpretative. The results showed that the implementation of a single online submission system was not yet effective, so the purpose of the OSS was to improve the quality and bring services closer to the public that had not been effective and efficient.
Kinerja Bidang Izin Mendirikan Bangunan di Kantor Kecamatan Subang Kabupaten Subang Luki Natika; Nuraida Nuraida
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.927

Abstract

Penelitian ini membahas hal-hal yang berkaitan dengan Kinerja Bidang Ijin Mendirikan Bangunan di Kecamatan Subang Kabupaten Subang dalam hubungannya dengan teori menurut Dwiyato yaitu Produktivitas, Kualitas Layanan, Responsitas, Responbilitas, dan Akuntabilitas. Dalam Penelitian ini menggunakan metode penelitian deskriptif kualitatif, melalui observasi, wawancara dan studi dokumentasi. Sumber data diperoleh dari informan dan melalui wawancara dan dokumen diperoleh dalam bentuk peraturan-peraturan dan pengolahan data. Hasil penelitian menunjukkan Kinerja Bidang Ijin Mendirikan Bangunan di Kecamatan Subang Kabupaten Subang Belum Optimal diantaranya Produktivitas, Kualitas Layanan, Responsitas, dan Responbilitas. Hal tersebut perlu diperhatikan agar Produktivitas, Kualitas Layanan, Responsitas, dan Responbilitas Optimal. This study discusses matters relating to the Performance of Building Permit in Subang Regency in relation to the theory according to Dwiyato namely Productivity, Service Quality, Responsibility, Responsibility, and Accountability.In this study using descriptive qualitative research methods, through observation, interviews and documentation studies. Sources of data obtained from informants and through interviews and documents obtained in the form of regulations and data processing .The results showed that the Performance of Building Permit in Subang Sub-District, Subang District Not Optimal, including Productivity, Service Quality, Responsibility, and Responsibility. This needs to be considered so that Productivity, Service Quality, Responsibility, and Optimal Responsibility.
Efektivitas Program Desa Migran Produktif (DESMIGRATIF) Pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang Komir Bastaman; Ade Nawawi; Taharudin Taharudin
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.928

Abstract

Tujuan penulis melakukan penelitian ini untuk mengetahui Efektivitas Program Desa Migran Produktif pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang. Penelitian dan penulisan ini membahas hal-hal yang berkaitan dengan bagaimana Efektivitas Program Desa Migran Produtif pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang sesuai dengan teori yang dikemukakan oleh Answar Annas yang meliputi Ketepatan waktu, Sumber daya manusia, Mekanisme Kerja, Kerjasama dan Komunikasi, Penyaluran dana yang benar, Tidak ada penyimpangan, Monitoring dan evaluasi. Dalam penelitian ini menggunakan pendekatan kualitatif yang bersifat deskriptif, karena penelitian ini bertujuan untuk mengembangkan pengertian, konsep-konsep yang pada akhirnya memperoleh gambaran yang kemudian diteliti digunakan untuk mengungkapkan permasalahan dalam kehidupan kerja organisasi pemerintah melalui observasi, wawacara, studi kepustakaan dan dokumentasi. Sumber data yang diperoleh dari informan melalui pengamatan dan wawancara langsung dan dokumen diperoleh dalam bentuk foto atau rekaman, perataturan-peraturan dan pengolahan data. Hasil penelitian menunjukan bahwa Efektivitas Program Desa Migran Produktif pada Dinas Tenaga Kerja dan Transmigrasi Kabupaten Subang sesuai dengan teori pengukuran efektivitas program yang dikemukakan oleh Answar Annas belum optimal. Kesimpulan temuan dilapangan yaitu Ketepatan waktu, Sumber daya manusia, Mekanisme kerja, Kerjasama dan Komunikasi, Penyaluran dana yang benar, Tidak ada penyimpangan, Monitoring dan evaluasi dinilai belum sesuai dengan teori yang digunakan. The purpose of the authors conducted this study was to determine the Effectiveness of the Productive Migrant Village Program at the Subang District Manpower and Transmigration Office. This research and writing discusses matters relating to how the Effectiveness of Produtive Village Migrant Program in the Subang Regency Manpower and Transmigration Office in accordance with the theory put forward by Answar Annas which includes Timeliness, Human Resources, Work Mechanisms, Collaboration and Communication, Distribution correct funds, There are no deviations, Monitoring and evaluation. In this study using a qualitative approach that is descriptive, because this study aims to develop understanding, the concepts that ultimately obtain a picture which is then examined are used to reveal problems in the work life of government organizations through observation, interviews, literature studies and documentation. Sources of data obtained from informants through direct observation and interviews and documents obtained in the form of photos or records, regulations and data processing. The results showed that the Effectiveness of the Productive Migrant Village Program at the Subang Regency Manpower and Transmigration Office in accordance with the theory of program effectiveness measurement proposed by Answar Annas was not optimal. Conclusions from the field findings are timeliness, human resources, work mechanism, cooperation and communication, correct distribution of funds, no deviations, monitoring and evaluation are considered not in accordance with the theory used.
Pengaruh Budaya Organisasi Terhadap Kualitas Pelayanan Publik di Kecamatan Kalijati Kabupaten Subang Tony Pathony; Kusman Yuhana
The World of Public Administration Journal Volume 2 Issue 2 Desember 2020
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wpaj.v2i2.924

Abstract

Kualitas pelayanan disuatu organisasi publik berkaitan erat dengan Budaya organisasi. Fakta bahwa isu pelayanan publik di kecamatan masih banyak menunjukan kualitas masih rendah, dari tahun 2018-2019 pengaduan masyarakat ke kecamatan meningkat. Tujuan penulis ini melakukan penelitian ini adalah untuk mengetahui bagaimana Pengaruh Budaya Organisasi terhadap Kualitas Pelayanan Publik di Kecamatan Kalijati Kabupaten Subang. Permasalahan tersebut diakibatkan oleh adanya keluhan masyarakat kalijati yang dari 2 tahun terakhir malah semakin bertambah, dikarenakan pelayanan publik yang diberikan pegawai kecamatan tidak bagus dan tidak cepat.  Adapun metode penelitian yang digunakan oleh penulis dengan menggunakan metode deskriptif dengan pendekatan kuantitatif. Adapun sumber data yang digunakan adalah data-data primer dan skunder dari kantor kecamatan kalijati, serta data dari pegawai kecamatan dan masyarakat kalijati yang bersangkutan. Data akan dianalisa dengan metode deskriptif analisis. Analisis data dilakukan dengan metode analisis statistik deskriptif, uji validitas, uji reliabilitas, analisi regresi linear sederhana, uji signifikan dan uji koefisen determinasi. Berdasarkakn analisis data yang dilakukan, diperoleh kesimpulan bahwa Budaya Organisasi di Kecamatan Kalijati menunjukkan hasil 43,28, yang dimana menurut garis kontinum termasuk kedalam kategori baik dan Kualitas Pelayanan Publik di Kecamatan Kalijati menunjukkan hasil 50,66, yang dimana menurut garis kontinum termasuk kedalam kategori cukup baik. Ada pengaruh budaya organisasi terhadap kualitas pelayanan publik di Kantor Kecamatan, hasilnya diperoleh dari nilai signifikansi lebih dari 0,05, nilai signifikansi sebesar 4,847. Budaya Organisasi memberikan pengaruh sebesar 66,0% terhadap Kualitas Pelayanan Publik di Kantor Kecamatan.   Service quality in a public organization is closely related to organizational culture. The fact that there are still many public service issues in the sub-district shows that the quality is still low, from 2018-2019 public complaints to the sub-districts increased. The purpose of this writer doing this research is to find out how the influence of organizational culture on the quality of public services in Kalijati District, Subang Regency. This problem was caused by complaints from the Kalijati community, which in the last 2 years had even increased, because the public services provided by sub-district employees were not good and not fast. The research method used by the author uses descriptive methods with a quantitative approach. The data sources used are primary and secondary data from the Kalijati sub-district office, as well as data from district employees and the concerned Kalijati community. The data will be analyzed using descriptive analysis method. Data analysis was performed using descriptive statistical analysis method, validity test, reliability test, simple linear regression analysis, significant test and determination coefficient test. Based on the data analysis carried out, it is concluded that the Organizational Culture in Kalijati District shows the results of 43.28, which according to the continuum line is in the good category and the Quality of Public Services in Kalijati District shows the results of 50.66, which according to the continuum line is included in the category pretty good. There is an influence of organizational culture on the quality of public services in the District Office, the results are obtained from a significance value of more than 0.05, a significance value of 4.847. Organizational Culture has an influence of 66.0% on the Quality of Public Services in the District Office.

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