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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 151 Documents
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Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC Tanha, Moutusi; Siddique, Maliha Ahmed; Sumon, Md. Monirul Islam; Nurulhoque, Md.; Sazin, Rawshan; Hossain, Peas
Annals of Management and Organization Research Vol. 5 No. 2 (2023): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i2.1753

Abstract

Purpose: The primary purpose of this research is to explore Cash Recycling Machine (CRM) systems and determine customer satisfaction after using CRM services. Research Methodology: To collect data for this research, a questionnaire was created and a survey was conducted to assess user contentment with the Cash Recycling Machine (CRM) of the United Commercial Bank (UCB) PLC. During the investigation of the Cash Recycling Machine (CRM) system, a secondary data source was utilized. Results: An analysis indicates that Almost 97% of respondents regularly utilized CRM services while continuing to depend on conventional banking methods. Nevertheless, a significant proportion of participants (over 20%) frequently employed CRM systems. Specifically, 47% utilize these systems four to seven times each month. This study demonstrates that banks are implementing novel services to entice a larger clientele, while consumers are allowed to utilize the banks' fundamental services, such as making deposits and withdrawals. Limitations: Banks are restricted from accessing crucial information owing to data privacy concerns.  Furthermore, the use of secondary data may not adequately reflect the perspective of UCB PLC, owing to scalability issues. Ultimately, the limited sample size is a result of clients' strong unwillingness to allocate time for research. Contribution: This study and its implications can be used for additional research in emerging economies to comprehensively examine the adoption of new technologies in the banking industry. Novelty: The core reaction of consumers to an emerging technology for rapid economic growth.
Sustainable supply chain management and organisational performance: Perception of academics and practitioners Mbamalu, Euphemia Ifunanya; Chike, Nwosu Kanayo; Oguanobi, Chimezie Alex; Egbunike, Chinedu F.
Annals of Management and Organization Research Vol. 5 No. 1 (2023): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i1.1758

Abstract

Purpose: The primary objective of this study is to examine the nexus of sustainable supply chain management and organisational performance perceptions of academics and practitioners in Awka, Anambra State, Nigeria. Research Methodology: Data were collected using questionnaires from 122 respondents in the Awka region. The data were analysed using descriptive, correlation and regression analysis for the test of hypotheses. Results: The linear regression showed that DC components of collaboration and resilience are positively related to OP; with the latter non-significant. Limitations: This study was limited by its sample size of 122 academics and practitioners and restrictions on the SSCM and OP nexus. The sample may have affected the generalizability of our results. The study does not address the other dimensions of TBL such as organisational social and environmental concerns. Contribution: The analytical results of the research contribute to the body of knowledge, enabling practitioners to organise and implement sustainable supply chain efforts as well as monitor and evaluate how these initiatives impact the operations of Nigerian enterprises in the long run.
Board attributes, risk management and financial performance: Insights from Iraq Abubakar, Ahmad Haruna; Ibrahim, Bashar Yousif; Zakaria, Nur Nashreen Binti; Kassim, Siti Fatimah Binti Mohd
Annals of Management and Organization Research Vol. 5 No. 2 (2023): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i2.1810

Abstract

Purpose: This study examines how good corporate governance practices and the establishment of risk management committees reduce investors’ risks and improve performance. Research Methodology: Data stream and annual reports were used to acquire secondary data for all 21 banks listed on the Iraqi Stock Exchange between 2019 and 2021, totalling 63 firm-year observations. Data were analyzed using Stata version 15. Results: The data show that board size and independence have strong negative relationships with bank performance. The financial knowledge of the board and independence of the risk management committee had minor positive relationships with performance. Limitations: This study examines board size, independence, financial expertise, and the presence of a risk management committee. Other factors that may impact bank performance include the type of ownership structure, audit committee, and the application of additional financial performance indicators such as Tobin’s Q. Future research could expand to encompass these factors. Contribution: This study aims to provide valuable insights to the Iraqi government and regulators, aiding them in formulating new policies and deliberating on issues related to corporate governance concerning bank performance. It is well-established that both shareholders and companies rely on robust corporate governance mechanisms, especially as a means of augmenting bank value Novelty: The presence of a risk management committee reduces managers' discretion to engage in opportunistic behavior. This study educates regulators on the importance of firms having sound corporate governance and separate and active risk management committees to improve internal control.
Green marketing impact on youth purchasing: Bangladesh district-wise study on consumer intentions Tamim, Md. S. R.; Lipe Akter
Annals of Management and Organization Research Vol. 5 No. 3 (2024): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i3.1818

Abstract

Purpose: In this comprehensive project, the primary objectives revolve around crafting an intricate model and delving into the intricate dynamics among key elements: green product (GPR), green price (GPI), green place (GPL), green promotion (GPO), and green perceived value (GPV), and their impact on customer purchase intention (CPI). Research Methodology: This study was descriptive, and a convenience sampling technique was used to collect data. Primary and secondary data were used in this study. The empirical foundation is grounded in data collected from a robust sample of 235 young consumers. Rigorous analysis, employing SPSS version 26's descriptive, reliability, correlation, and multiple regression tools, was performed to extract meaningful insights. Results: The findings reveal a positive correlation between green product (GPR), green price (GPI), green place (GPL), green promotion (GPO), and green perceived value (GPV) and customer purchase intention. Limitations: It is worth noting that the study's demographic concentration in the Cumilla, Dhaka, and Chittagong districts may limit its generalizability to young consumers in Bangladesh. Contribution: This study offers valuable recommendations for businesses, NGOs, governments, and other stakeholders to bolster their competitive positions and contribute to a sustainable environment. Novelty: These insights underscore the need for nuanced strategies tailored to the diverse landscape of consumer behavior in Bangladesh.
Influence of banking regulation and supervision on banks’ performance Boubacar, Aminata Issoufi; Bans-Akutey, Anita
Annals of Management and Organization Research Vol. 5 No. 2 (2023): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i2.1832

Abstract

Purpose: The specific objectives of this study were to examine the effect of supervision on bank performance, ascertain the effect of regulation on bank performance, and assess the challenges faced by banks in the implementation of bank regulations. Research Methodology: This study adopted a descriptive survey approach using data collected from all employees of a commercial bank in Accra Newtown. Data were analyzed using descriptive and inferential statistics from IBM SPSS Statistics 24. Results: A positive relationship was found between banking regulation and bank performance and between supervision and bank performance. The study identified poor communication, lack of resources, resistance to change, and inefficient processes as the major challenges faced by banks in implementing strategies and achieving their objectives. Limitations: This study was limited to a commercial bank in Ghana, thus making it inappropriate to generalize the results. Contribution: To improve communication, there is a need for closer collaboration between banks and external regulatory bodies considering the positive effect of bank regulation on bank performance. From this study, there is a need for continuous monitoring and evaluation of processes to ensure that banks comply with regulations. Practical Implications: There is a need to maintain and improve effective regulatory and supervisory frameworks, as they positively affect bank performance. Novelty: This study examines banking regulation and supervision of bank performance with evidence from a commercial bank in Accra New Town, a suburb of Accra in Ghana.
Effects of polychronicity and job embeddedness on productivity of Nigerian University lecturers Lengmang, Joy Nzeb; Dakung, Reuel J.; Auta, Habila D.
Annals of Management and Organization Research Vol. 6 No. 1 (2024): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v6i1.1846

Abstract

Purpose: The objective of this study was to examine the effect of polychronicity on university lecturer productivity. Additionally, the mediating role of job embeddedness in the relationship between polychronicity and productivity was explored. Research Methodology: This quantitative study adopted a cross-sectional design. A questionnaire was used to collect data from 300 lecturers at the University of Joseph. Multiple regression analysis was performed to test the research hypotheses using the Analysis of Moment Structures (AMOS-v23). Results: Polychronicity and job embeddedness were significantly related to productivity. In addition, this study indicates that embeddedness is a partial mediator between polychronicity and productivity. Limitations: This study focuses only on lecturers at the university of Jos, rather than all tertiary institutions in the plateau state.  However, due to contextual factors, the findings may not apply entirely to all university lecturers in the country. Hence, the model should be tested in other contexts for its reliability and validity. The study was also limited to a time frame of measurement due to the cross-sectional survey design, since the perceptions and beliefs of lecturers could change over time; thus, a longitudinal study should be considered. Contribution: This study provides valuable insights for university management to understand employee polychronic time behavior to improve their fit to jobs and organizations, which could help improve productivity. Novelty: This study explored how job embeddedness mediates the relationship between lecturers’ polychronicity and productivity. Similarly, job embeddedness played a conduit role in sustaining consistent findings between the polychronicity and productivity of lecturers at the University of Joseph.
Employee retention and organizational performance: Evidence from Ghana Police Service Opare Darko, Irene Lawrencia; Bans-Akutey, Anita; Amoako, Patricia; Affum, Lydia Kyerewa
Annals of Management and Organization Research Vol. 5 No. 3 (2024): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i3.1855

Abstract

Purpose: This study examined workplace factors that influence employees’ stay, the importance of employee retention practices, and the influence of employee retention on organizational performance. Research Methodology: It study used a quantitative approach and a case study strategy. The study population included selected staff from three (3) departments at the Accra Regional Headquarters of the Ghana Police Service. Participants were randomly selected to complete the self-administered questionnaires. Results were analyzed using descriptive statistics and are presented in tables. Results: The work environment, competitive compensation and benefits, organizational culture, and personal development opportunities are factors that affect employee retention. It was also found that employee retention enhances the stability and continuous progress of employees, improves employee morale, attracts and retains top talent, and increases job satisfaction. Finally, employee retention positively influences organizational performance by increasing efficiency and productivity, knowledge retention, and financial performance. Limitations: This study was limited to employees at the Regional Headquarters of the Ghana Police Service, a government institution. Contribution: Organizations need to create a respectful, inclusive, and supportive workplace that improves retention. Attractive remuneration frameworks that retain skilled officers and personnel should also be adopted. It is also important to explore employee career advancement pathways. Novelty: This study focuses on the influence of employee retention on organizational performance in a service-oriented government institution.
The correlation of cashless banking and profitability in the banking industry in Bangladesh Tanha, Moutusi; Alam, Md. Karimul; Mahmud, Sultan; Hossain, Shahadat; Alam, Murshed; Sabahel, Md. Al
Annals of Management and Organization Research Vol. 5 No. 3 (2024): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose: Cashless banking is an innovative banking policy that is gaining prominence in today's digital era of technological advancement. This study investigates the correlation between profitability of the banking sector and adoption of cashless banking in Bangladesh. Research Methodology: The profitability of the cashless banking industry in Bangladesh was measured using Return on Equity (ROE) and Return on Assets (ROA). Profitability is determined by the transaction volume of Mobile Financial Services (MFS), Automated Teller Machines (ATMs), bit cards, and internet banking fund transfers (IBFT). This study uses a multiple regression approach to analyze the association between a bank's profitability and cashless banking. The data used in this analysis were collected from the annual reports of the Central Bank of Bangladesh over a seven-year period. Results: The findings indicate that IBFT has a notable favorable influence on return on equity (ROE), whereas ATM and debit cards have major adverse impacts on ROE. Additionally, mobile financial services (MFS) and IBFT have a positive effect on return on assets (ROA), but debit cards have a negative effect on ROA in Bangladesh’s banking business. The data indicate that nearly all the components have either a positive or negative influence on ROA or ROE. Contribution: However, only IBFT has a positive and substantial influence on ROA and ROE. The results of this study have moderate importance for the regulatory bodies and stakeholders of both banks and non-bank financial firms as well as for academics and the government as a whole.
Leadership, proactive behavior and innovative work behaviors of teachers in Barkin-Ladi Dung, Kim Dawang
Annals of Management and Organization Research Vol. 6 No. 1 (2024): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v6i1.1867

Abstract

Purpose: This study examines the effects of leadership styles and proactive behavior on the innovative work behaviors of private school teachers in Barkin, Ladi, and Plateau states. Research Methodology: The study drew a sample of private schoolteachers in Barkin-ladi using a quota sampling technique. The sample numbered 201, being male (82) and female (119), between the ages of 15 and 64 years, with different levels of educational qualification. The scales deployed in measuring innovative work behaviour, proactive behavior, and leadership styles were already standardized scales that were designed to measure the constructs in school settings. Results: The study found that the sampled teachers exhibited all leadership styles: transformational, transactional, and laissez. Leadership styles and proactive work behavior had a significant effect on teachers’ innovative work behaviors. There was no significant interaction effect between leadership style and proactive work behavior on innovative work behavior. Limitations: The sample size of this study was limited because the actual population was uncertain. Contribution: This study shows that transformational and transactional leadership styles, as well as proactive work behaviors, are important to provoke teachers’ innovative work behaviors in private schools in Barkin-ladi. Novelty: The study has been able to show the teacher plays the role of the leader in the class and his innovative teaching behaviour is provoked by proactive behaviours and transformational/transactional leadership styles.
First and second-generation commercial banks in Bangladesh: A comparative financial analysis Akber, S. M.; Mahjabeen, Meherun Nesa; Jumman, Oporbo Hossain
Annals of Management and Organization Research Vol. 5 No. 4 (2024): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v5i4.1868

Abstract

Purpose: This study assesses the overall performance of commercial banks in Bangladesh by classifying them into first- and second-generation groups. Research Methodology: The investigation encompassed secondary data from 2016 to 2020, along with a meticulous examination of the ratios of ten banks during that timeframe. Standard software such as the Microsoft Office package was utilized for conducting horizontal, vertical, and rational analyses. Return on assets (ROA), return on equity (ROE), and net profit margins are the primary metrics used to assess overall performance. Results: Research indicates that the first generation excels in certain instances, while the second generation performs at its peak capacity in other cases. Therefore, a comprehensive outcome exists. Implications: These indicators offer a concise and influential message to all stakeholders that may shape their decision-making process. Limitations: It may be beneficial to consider a longer timeframe and gather insights from interviews with industry professionals for subsequent studies. Other factors to consider include customer insights, industry conditions, the nation's economy, monetary policy, and the global trade situation. Novelty: This study focuses on the influence of employee retention on organizational performance in a service-oriented government institution.

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