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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 210 Documents
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Customer satisfaction and the influence of quality service aspects: A case study of a cooperative union in Cape Coast, Ghana's Central Region Godson Kwame Amegayibor; Clara Operabea Korankye
Annals of Management and Organization Research Vol. 2 No. 4 (2021): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i4.906

Abstract

Purpose: This is to determine the association between quality service aspects and customer satisfaction in non-interest-based financial services. Research Methodology: The study used a quantitative approach and a descriptive design, as well as a simple random sampling technique, closed-ended questionnaire, multiple linear regression, and SPSS 20.0 versions for data translation and analysis. Result: The study concludes that customer satisfaction is influenced by quality service dimensions such as empathy, tangibility, assurance, responsiveness, and reliability. Limitation: Time limits, assumptions about the underlying theory, and the use of a single credit union were all possible stumbling blocks. Limitations: Time limits, assumptions about the underlying theory, and the use of a single credit union were all possible stumbling blocks Contribution: The contribution is that in a highly active, dynamic, and competitive business environment, organizations must ensure employee effectiveness and efficiency because their efforts will execute quality service dimensions. Customers' disconfirmation or confirmation is heavily influenced by the organization, employees, and environment created to meet their expectations.
Classroom management practices of English Language Teachers: A Study of senior high schools in Agona West Municipality Daniel Arkoh Fenyi; Emmanuel Owusu
Annals of Management and Organization Research Vol. 2 No. 4 (2021): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i4.964

Abstract

Purpose: This study aimed to ascertain (1) the classroom management practices of language teachers (2) the challenges in implementing the management practices and (3) the importance of classroom management to language pedagogy.   Research methodology: The study is qualitative. It used observation and semi-structured interview to engage  22 language teachers selected through random sampling from all the four Senior High Schools in the Agona West Municipality... 3 language class sessions were observed... The data were analyzed thematically Results: It was found that teachers were aware of the relevance of classroom management in language teaching. They employed good student-teacher relationships, deference, physical organization of the classroom, and professionalism in managing the class in spite of challenges such as insufficient and ineffective teaching/learning resources, indiscipline, and large class size among others in the classroom. Limitations: The use of only one approach- - makes it difficult to generalize the findings. Contribution: The study extends knowledge on classroom management in the second language context, and further provides evidence and empirical data for teachers and policymakers to understand the relationship between students’ academic achievement and classroom management.
A decision-making model to outsource complex product systems research and development projects Hassan Torabi
Annals of Management and Organization Research Vol. 2 No. 4 (2021): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i4.1115

Abstract

Purpose: Complex product systems are goods with high technology. Research and development on their production requires resources beyond the capability of an organization. This study aimed to propose a decision-making model to outsource CoPS R&D projects. Research methodology: The decision-making criteria were identified using the literature review and the Fuzzy Delphi method. Two conceptual models were developed using structural equation modeling. The pattern of relationships among criteria were determined by employing the DEMATEL technique. Then to prioritize the criteria and select between alternatives, the analytical network process was utilized. Results: In the intra-organizational model, “project characteristics” has a positive effect on “requirements” and the latter has a similar effect on “competency”. In the extra-organizational model, the “competency” has a positive effect on the “task performing capability”, and the latter has a similar effect on the “adaptability”. A two-stage decision model was developed. In the first stage, the decision to in/outsource the project is taken. In the second one, the mechanism of outsourcing is determined. Limitation: Due to the breadth of types of inter-organizational cooperation in the range of integration between the organization and the supplier, only one of these types, namely outsourcing, has been addressed. Contribution: An organization cannot outsource the development of CoPS unless it enjoys the technological, contractual, project control, integration, and soft technologies competencies. Furthermore, appropriate communication strategies and adequate financial resources are required. The managers of organizations developing CoPS such as airplanes, missiles, and power plants and can utilize the implications of the model.
The effect of financial behavior, financial literacy, and macroeconomics on stock investment decision-making in East Nusa Tenggara Ni Nyoman Alit Nugraheni; Pius Bumi Kellen; Petrus Emanuel de Rozari
Annals of Management and Organization Research Vol. 3 No. 1 (2021): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i1.1183

Abstract

Purpose: This study discusses the influence of financial behavior, financial literacy, and macroeconomics on stock investment decision-making in East Nusa Tenggara. Research Methodology: This research is associative research with a quantitative approach. Distributing questionnaires to 225 investors who were used as research samples collected research data. The data obtained were analyzed by multiple linear regression analysis. Results: Partially or simultaneously independent variables affect the dependent variable in the form of investment decisions positively and significantly. Only financial literacy does not have a significant influence on investment decisions Limitations: This research was conducted during the Covid-19 pandemic, where everything that was done in this research was done without meeting directly with the informants. In addition, the variables studied in this study are dynamic and complex in which the results and thoughts can change at any time according to existing conditions. Contribution: This research becomes scientific information about investor behavior in making investment decisions specifically in the East Nusa Tenggara region.
Antecedents for Creating Loyal Relationship with Retailers: A Study on the Pharmaceutical Industry of Bangladesh Md. Abdullah Al Jamil
Annals of Management and Organization Research Vol. 3 No. 1 (2021): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i1.1149

Abstract

Purpose: The study looked at a variety of factors that go into building a loyal relationship between a company and its retailers in Bangladesh's pharmaceutical industry. Research methodology: Ten (10) hypotheses were established based on the literature review. Furthermore, the convenience sampling technique was used to choose the samples. Data were collected from 50 different retailers. In addition, the loyalty-building aspects were assessed using the questionnaire established through an exploratory study. The data were analyzed with SPSS 22.0with the aid of Microsoft excel. Results: Nine out of ten variables were favorably connected with creating a loyal relationship with pharmaceutical retailers, according to the findings of the study. Limitations: This study focused only on Dhaka and Cumilla cities of Bangladesh. Contribution: The conclusion of the study is crucial and the outcome will have a long-term impact on how pharmaceutical companies use various types of tactics in loyalty-building programs with retailers.
Investigating the relationship between knowledge management and social capital Hossein Azimi
Annals of Management and Organization Research Vol. 3 No. 1 (2021): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i1.1144

Abstract

Purpose: The purpose of this study is to establish the relationship between knowledge management and social capital in education from the perspective of human resource managers of Tehran industrial companies. Research methodology: A knowledge management questionnaire and social capital questionnaire were used to collect data. The reliability of the questionnaires was 0.909 and 0.912 by Cronbach's alpha method, respectively. Kolmogorov-Smirnov tests, regression, and Pearson coefficient were used to analyse the data. Results: The results show that there is a significant relationship between social trust and knowledge management, also there is a significant relationship between networks and knowledge management; In addition to the above, it was shown that there is a significant relationship between cooperation and knowledge management and between relationships and knowledge management. Limitations: The practical and usable environment for the results of this study is the educational environment. Contribution: Our research can be very useful for researchers in this field due to the accuracy we had in doing the work and using its results in the educational environment and industrial companies.
Customers’ Loyalty and Sales Performance of Dangote Cement Product in Awka, Anambra State Chukwunonso Nosike; Chinedu Egbunike
Annals of Management and Organization Research Vol. 3 No. 2 (2021): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i2.1160

Abstract

Purpose: The broad objective of the study is to ascertain the relationship between customers’ loyalty and the sales performance of Dangote Cement products in Awka, Anambra State. The study specifically examined the relationship between emotional loyalty and consumer purchase intention; and, the relationship between behavioral loyalty and consumer purchase intention of Dangote cement. Research methodology: The study adopts the survey research design. The final sample comprised one hundred and twenty-four (124) consumers of Dangote cement products in the Awka metropolis. The study relied on primary data; obtained from a structured questionnaire. The data were analyzed using descriptive statistics and the hypotheses were tested using the Pearson correlation coefficient. Results: The results showed a positive significant relationship between emotional loyalty and consumer purchase intention; and, a positive significant relationship between behavioral loyalty and consumer purchase intention. Limitations: The study focused on consumers of a single product, which limits the generalizability of the study findings to other different products. Contribution: The study contributes to the management discipline by understanding how customer loyalty impacts the continued purchase of an organization’s product or service. More so, the appeal now of using emotional marketing tools seems to be gaining increased popularity. The study also buttresses the fact that the consumers may be viewed from both a relational and transactional perspective.
An Exploration of the Viability of Forensic Accounting Techniques in Combating Financial Statement Fraud in Nigerian Organizations Patricia Chinyere Oranefo; Chinedu Francis Egbunike
Annals of Management and Organization Research Vol. 3 No. 1 (2021): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i1.1170

Abstract

Purpose: This study explored the viability of forensic accounting techniques in combating financial statement fraud in Nigerian organizations. The study specifically examined the relationship between forensic accounting techniques and fraud deterrence; and, the viability of forensic accounting techniques to enforce corporate policies and procedures. Research methodology: The study adopts the survey research design. The sampling frame comprised accounting lecturers and chartered accountants in two geographical locations of Anambra State. The study utilized non-probability sampling to mitigate non-response bias and to select knowledgeable respondents. The final retrieved questionnaires were fifty. The primary data were analyzed using Pearson correlation analysis. Results: The Pearson correlation results showed a positive association between forensic accounting techniques (FAT) and fraud deterrence. Secondly, there is a positive association between forensic accounting techniques and the enforcement of corporate policies. Limitations: The main limitation was the small sample size from the retrieved questionnaires future studies can therefore widen the sampling frame and explore other sectors. The study also spanned one of the South-eastern States limiting generalizability. Contribution: The study contributes to the literature in the context of developing countries, on the continuing viability of forensic accounting techniques (FAT) in detecting financial statement fraud in its various multifarious forms in such countries with weak institutional environments compared to developed countries. The study also adds to the literature on the viability of forensic accountants in enforcing corporate policies and procedures which is useful in an organizational research context.
Effect of recruitment and selection practices on organisational strategic goals Anita Bans-Akutey; Attahiru Muhammed Abdullahi; Emelia Ohene Afriyie
Annals of Management and Organization Research Vol. 3 No. 1 (2021): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i1.1171

Abstract

Purpose: This study aimed at examining how recruitment and selection practices influence organisational strategic goals. Research methodology: A descriptive case study design was employed. Data was collected from 311 employees of Nestle Water Company who were randomly selected. Results: The study showed that screening affects profitability and market share positively though the effects were insignificant. The selection test on the other hand affects profitability both positively and significantly. There was however a positive insignificant relationship between the selection test and market share. Lastly, the study showed that there exists a positive significant relationship between e-recruitment and profitability; as well as e-recruitment and market share of Nestle water company. Limitations: This study focused on just four recruitment and selection tools as well as employees of Nestle water company. Contribution: The general assertion of scholars that screening, selection tests, e-recruitment, and employee referral have the capacity to stimulate an increase in the profitability and market share of an organisation was confirmed. It is recommended that future studies consider other recruitment and selection tools which were not considered in this study.
Service Quality Dimensions (SERVQUAL) and Customer Satisfaction towards Motor Ride-Sharing Services: Evidence from Bangladesh Sharmila Sikder; Md. Masud Rana; Mohammad Rashed Hasan Polas
Annals of Management and Organization Research Vol. 3 No. 2 (2021): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v3i2.1184

Abstract

Purpose: This study aimed to examine and evaluate the factors affecting Bangladeshi ride-sharing consumers' satisfaction levels. Research methodology: The samples comprised 386 users of this application in Dhaka city selected using a convenience random sampling technique. The data obtained using a survey questionnaire were evaluated using Smart PLS 3.0. Furthermore, six hypotheses were developed to realize the objectives. This study used a positivist research methodology. Results: The results showed a positive and significant relationship between tangibility, responsiveness, empathy, price fairness, and customer satisfaction. There is no conventional relationship between reliability and assurance of customer satisfaction. Limitations: Customer satisfaction is vast, and this study only examined ride-sharing services in Dhaka city using SERVQUAL dimensions, which restricts the generalizability of the results. Contribution: The findings would help the service providers participating in this operation better understand the appropriate actions to improve their commuter services.

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