Garuda - Garba Rujukan Digital

The Effect of Service Quality and Price on Customer Satisfaction and Repurchase Intention (Case Study at Crown Prince Hotel Surabaya) Susanto, Tri Wahyu Putra; Sudapet, I Nyoman; Subagyo, Hamzah Denny; Suyono, Joko
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The aim of this study: (1) to analyze the effect of Service Quality on Customer Satisfaction, (2) to analyze the effect of prices on Customer Satisfaction, (3) to analyze the effect of Service Quality on Repurchase Intention, (4) to analyze the effect of Price on Repurchase Intention, (5) to analyze the effect of Customer Satisfaction on Repurchase intention. This research is quantitative research. The population and samples were distributed to 86 respondents. Data collection techniques using a questionnaire. The data analysis used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results of the study show that the influence of Service Quality variable (X1) on Customer Satisfaction (Y1) is significant at 0,000. Customer Quality Variable (X1) is not significant with the Repurchase Intention (Y2) variable of 0.225. Based on the correlation for the Price variable (X2) to customer satisfaction (Y1) of 0.020. And the price variable (X2) is significant with the Repurchase Intention (Y2) variable of 0,000. And the Customer Satisfaction variable (Y1) is significant with the Repurchase Intention (Y2) variable of 0,000. The results of this study indicate that, compared to service quality, Price has a stronger influence on customer satisfaction, which leads to a Buyback Interest.

The Effect of Service Quality through the Patients Satisfaction to Word of Mouth at Praktik Mandiri Bidan Maria Surabaya Abror, Ulul; Sudapet, I Nyoman; Subagyo, Hamzah Denny; Suyono, Joko
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The aim of this study: (1) to analyze the effect of service quality on Patient Satisfaction, (2) to analyze the effect of service quality on Word of Mouth, (3) to analyze patient satisfaction with Word of Mouth. This research is quantitative research. Population and sample distributed were 252 respondents. Data collection techniques using a questionnaire. Analysis of the data used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results showed that the effect of the Service Quality variable (X1) on patient satisfaction (Y1) was significant at 0,000 and Service Quality (X1) is significant with variable Word of Mouth (Y2) of 0.002 which means medium. Based on the correlation for the Patient Satisfaction variable (Y1) for Word Of Mouth (Y2) of 0,000 which means strong. The results of this study indicate that, quality of service, has a significant influence on patient satisfaction, which leads to word of mouth patients. While patient satisfaction has no significant effect on Word of mouth patients.

The Influence of HR Competence and Intellectual Capital on the Performance of MSMEs in Sasirangan Craftsmen Sampurnawati, S.; Agustina, Titien
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

This study aims to (1) describe the competence of Human Resources (HR), intellectual capital and the performance of Micro, Small and Medium Enterprises (MSMEs) engaged in the production of Sasirangan, a typical cloth of South Kalimantan (2) Analyze the influence of the level of competence of Human Resources ( HR) and intellectual capital on the performance of Sasirangan MSMEs. (3) Analyzing the competence of Human Resources (HR) and intellectual capital have a dominant effect on the performance of Sasirangan SMEs. Associative research method on 40 respondents taken by total sampling method. The data analysis technique used multiple linear regression. The results showed that the competence of Human Resources (HR) and intellectual capital had a positive and significant effect on the performance of MSMEs. Between these two variables, intellectual capital has a more dominant influence on Sasirangan MSMEs.

Women and Small Business: Contributing to Household income and Family wellbeing Iji, Mary Eru; Ebong, Edem A.; Omang, Thomas A.; Ojong-Ejoh, Mary U.
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The objective of the study is to examine the extent to which women involvement is small business contributes to household income and family wellbeing. The study adopted the survey research method in collecting data from 317 women from Yala Local Government Area of Cross River State, Nigeria using Cluster and Purposive sampling technique. The Survey Monkey Sample Determinant Technique was used to determine the sample size for the study. The instrument of data collection was a semi-structured self-developed questionnaire. Data collected from the Field was analyzed using descriptive statistic and parametric statistic (Simple Lineal Regression) at 0.05 level of significance. The result from the descriptive statistics revealed that most of the women used in the study, 97.41 per cent do not depend solely on their husband income. 63.70 cent of women spend all the money from their endeavour in taking care of their homes. 81.10 per cent of the women reported that they are able to contribute to the household and take care of themselves. From the parametric statistics carried out, result revealed a significant correlation between women involved in small business and household income and family wellbeing in Yala. The study thereby concludes that women in small business significantly contribute to household income and family wellbeing. The study calls for governmental effort towards improving the capacity of women in Yala through self-help programs and microcredit.

The challenges of digital transformation: Case of Tunisian companies Ben Hadj Hassine, Amine
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The objective of this article is to identify the challenges of Tunisian small and medium-sized enterprises (SMEs) in the implementation of Industry 4.0. Indeed, the Subject of Digital Transformation has its relevance as Industry 4.0 is considered as the first industrial revolution to be predicted before it happened. Competition from digital companies is disrupting business models, and leaders no longer have a choice: the time has come for digital transformation (Dussart, C, 2015). This transition is not new. It covers a necessary reality, especially for so-called traditional companies, which were not born in digital culture. Built on an old model, they must initiate and succeed in their transformation to remain competitive. This paper aims to analyze the opportunities brought by digital transformation for Tunisian companies. In our research and on the methodological section, we used an exploratory qualitative approach with Tunisian companies, using a questionnaire. The results of this investigation have shown that the great opportunities and challenges facing Tunisian companies are human capital in the first place, funding and above all methodological support. And the government must be the first to assist and support the digitization process.

Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk Daga, Rosnaini; Nawir, Fadliyani; Pratiwi, Dhita
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The strategy of improving service quality through the digitalization of services is a strategy that a company uses to develop digital-based services to answer consumers' increasingly digital needs. Likewise, the banking business continues to innovate to improve the quality of its services. The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT. Bank Negara Indonesia Central Jakarta has implemented digitalization of services for the last 3 (three) years. It can be seen from the annual report and internal interviews that Bank Negara Indonesia has achieved good performance targets. However, several obstacles are faced in implementing the digitalization strategy for services such as legacy IT systems. This work culture is not yet digital and poor coordination between BNI's internal divisions. Some of these things need to be considered more seriously to achieve PT. Bank Negara Indonesia's vision and mission.

Treasury Single Account (TSA) and Revolving Funds in Public Institutions Ojong, Felix E.; Agba, A. M. Ogaboh; Eteng, Felix O.; Maruf, Gbadebo S.; Akintola, Abayomi I.; Usung, E. U.
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The study assessed the impact of Treasury Single Account (TSA) on revolving funds in public organisations, with particular reference to drug revolving fund in government hospitals in Nigeria. Specifically the study examines the relationship between appropriation control of TSA, cash management of TSA, payment mechanism of TSA and Drug Revolving Fund (DRF) in public hospitals. Survey method was adopted and 1020 questionnaire were administered. Data generated study were presented in tables and simple percentile. Hypotheses were also tested using Pearson Product Moment Correlation Coefficient (PPMC). Findings established significant links between appropriation control of TSA, cash management of TSA, payment mechanism of TSA and DRF in public hospitals. It was recommended among other that management should carryout monthly review of cash management of DRF to ensure that adequate funds are availability for drugs administration in public hospitals.

The Influence of HR Competence and Intellectual Capital on the Performance of MSMEs in Sasirangan Craftsmen S. Sampurnawati; Titien Agustina
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

This study aims to (1) describe the competence of Human Resources (HR), intellectual capital and the performance of Micro, Small and Medium Enterprises (MSMEs) engaged in the production of Sasirangan, a typical cloth of South Kalimantan (2) Analyze the influence of the level of competence of Human Resources ( HR) and intellectual capital on the performance of Sasirangan MSMEs. (3) Analyzing the competence of Human Resources (HR) and intellectual capital have a dominant effect on the performance of Sasirangan SMEs. Associative research method on 40 respondents taken by total sampling method. The data analysis technique used multiple linear regression. The results showed that the competence of Human Resources (HR) and intellectual capital had a positive and significant effect on the performance of MSMEs. Between these two variables, intellectual capital has a more dominant influence on Sasirangan MSMEs.

Women and Small Business: Contributing to Household income and Family wellbeing Mary Eru Iji; Edem A. Ebong; Thomas A. Omang; Mary U. Ojong-Ejoh
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The objective of the study is to examine the extent to which women involvement is small business contributes to household income and family wellbeing. The study adopted the survey research method in collecting data from 317 women from Yala Local Government Area of Cross River State, Nigeria using Cluster and Purposive sampling technique. The Survey Monkey Sample Determinant Technique was used to determine the sample size for the study. The instrument of data collection was a semi-structured self-developed questionnaire. Data collected from the Field was analyzed using descriptive statistic and parametric statistic (Simple Lineal Regression) at 0.05 level of significance. The result from the descriptive statistics revealed that most of the women used in the study, 97.41 per cent do not depend solely on their husband income. 63.70 cent of women spend all the money from their endeavour in taking care of their homes. 81.10 per cent of the women reported that they are able to contribute to the household and take care of themselves. From the parametric statistics carried out, result revealed a significant correlation between women involved in small business and household income and family wellbeing in Yala. The study thereby concludes that women in small business significantly contribute to household income and family wellbeing. The study calls for governmental effort towards improving the capacity of women in Yala through self-help programs and microcredit.

The Effect of Service Quality and Price on Customer Satisfaction and Repurchase Intention (Case Study at Crown Prince Hotel Surabaya) Tri Wahyu Putra Susanto; I Nyoman Sudapet; Hamzah Denny Subagyo; Joko Suyono
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

The aim of this study: (1) to analyze the effect of Service Quality on Customer Satisfaction, (2) to analyze the effect of prices on Customer Satisfaction, (3) to analyze the effect of Service Quality on Repurchase Intention, (4) to analyze the effect of Price on Repurchase Intention, (5) to analyze the effect of Customer Satisfaction on Repurchase intention. This research is quantitative research. The population and samples were distributed to 86 respondents. Data collection techniques using a questionnaire. The data analysis used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results of the study show that the influence of Service Quality variable (X1) on Customer Satisfaction (Y1) is significant at 0,000. Customer Quality Variable (X1) is not significant with the Repurchase Intention (Y2) variable of 0.225. Based on the correlation for the Price variable (X2) to customer satisfaction (Y1) of 0.020. And the price variable (X2) is significant with the Repurchase Intention (Y2) variable of 0,000. And the Customer Satisfaction variable (Y1) is significant with the Repurchase Intention (Y2) variable of 0,000. The results of this study indicate that, compared to service quality, Price has a stronger influence on customer satisfaction, which leads to a Buyback Interest.

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Ansari Saleh Ahmar

Contact Email
qems@ahmar.id

Phone
+6281258594207

Journal Mail Official
qems@ahmar.id

Editorial Address
Jalan Karaeng Bontomarannu No. 57 Kecamatan Galesong, Kabupaten Takalar Provinsi Sulawesi Selatan, Indonesia

Location
Unknown,

Unknown

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ansari Saleh Ahmar

Contact Email qems@ahmar.id

Phone +6281258594207

Journal Mail Official qems@ahmar.id

Editorial Address Jalan Karaeng Bontomarannu No. 57 Kecamatan Galesong, Kabupaten Takalar Provinsi Sulawesi Selatan, Indonesia

Location Unknown, Unknown INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ansari Saleh Ahmar

Contact Email
qems@ahmar.id

Phone
+6281258594207

Journal Mail Official
qems@ahmar.id

Editorial Address
Jalan Karaeng Bontomarannu No. 57 Kecamatan Galesong, Kabupaten Takalar Provinsi Sulawesi Selatan, Indonesia

Location
Unknown,

Unknown

INDONESIA